Customer Service Quality Control
Resume:
Sha’Ron Allen
Louisville, KY *****
ad3u8z@r.postjobfree.com
Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Sales expert who identifies customer needs and delivers solutions to problems. who offers a positive and cooperative attitude. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Tax Professional
H&R Block - Louisville, KY
September 2014 to Present
Responsible for income tax preparation for individuals and companies. Identifies potential tax credits and liabilities and ensures accurate and complete returns are filed in a timely manner.
Completes tax forms in accordance with policies and in compliance with legislation and regulations of the federal law.
Warehouse II
American Tire Distributors - Louisville, KY
December 2022 to October 2023
• Load and unload delivery trucks – Lifting products weighing up to 50 pounds.
• Handling of tires (e.g., rolling, destacking, team lifting) greater than approximately 50 pounds
• Designate and organize the warehouse stock by product line and by physical alignment, allowing sufficient space for overflow
• Submit regular reports of damaged, outdated stock or supplies, over and under shipments, return of products to vendor,
• Separate all defective products outbound inventory
• Perform periodic facilities maintenance and/or custodial / housekeeping tasks
• Assist in verifying all incoming and outgoing products for accuracy in terms of amount, size and type
• Assisting in periodic inventory counts
• Safely operate powered industrial vehicles (forklifts, pallet jacks, order pickers, etc.)
• Maintain an operator license
• Assist in administrative tasks, like handling and preparing paperwork, and opening the warehouse daily Quality Control Inspector/Machine Operator
UPS - Louisville, KY
June 2021 to November 2021
Make sure each box labeled on the shipping label is accounted for matching sku number, batch number, and quantity.
Use RF scan gun to verify each and every item.
Any loose items should be put in proper boxes and correctly labeled. Keep work area clean and free of debris.
Use of pallet jack may be required in transporting skid. Stack empty pallets together in area free of hazard. Keep list of each and every ticket worked on listing packages including quantity of items, amount in said item, and total number of packages in each order.
Any overages or shortages in an order should be reported immediately using quality control error report sheets to keep inventory valid and up to date.
Server
Buffalo Wild Wings - Clarksville, IN
August 2017 to June 2021
take orders, answer questions about the menu and food, sell/suggest food and drinks, take payment, communicate orders with the kitchen staff, seat customers, and help with customer service and cleaning. Server
Applebee's - Louisville, KY
March 2013 to February 2017
take orders, answer questions about the menu and food, sell/suggest food and drinks, take payment, communicate orders with the kitchen staff, seat customers, and help with customer service and cleaning. City Work Laborer
Ahead Human Resources - Louisville, KY
July 2011 to September 2012
Knowledge of safely handling tools
Maintain the grass at city owned property
Call Center Representative
Charitable Resource Foundation - New Albany, IN
February 2010 to August 2012
Taking inbound and making outbound calls, sales capability, and basic computer skills. Education
GED in Criminal Justice
Ahrens Educational Resource Center - Louisville, KY April 2011 to April 2011
Skills
• CASH HANDLING (5 years)
• Waitress
• Restaurant Server
• Waiter
• Hostess
• Host
• RF Scanner
• Quality Inspection
• Loss prevention Cash handling, Professional and friendly, Careful and active listener, Multi-tasking
• Order Picker
• Pallet Jack
• Heavy Lifting
• Order Picking
• Quality Assurance
• Human Resources
Certifications and Licenses
Food Handler Certification
Contact this candidate