Dedicated customer service professional with a proven track record of delivering exceptional support and resolving complex issues. Proficient in effective communication, problem solving, and conflict resolution. Adept at using empathy and product knowledge to ensure customer satisfaction while adhering to company policies and procedures. Experienced in using CRM systems and collaborating cross-functionally to provide comprehensive solutions. Seeking opportunities to leverage my skills in delivering top-tier customer service.

Proficient in conveying information clearly and empathetically, both verbally and in writing, to ensure customers' needs are understood and addressed. Skilled in attentively listening to customers, grasping their concerns, and responding with relevant solutions, showing empathy and understanding.

Expertise in analyzing complex customer issues, identifying root causes, and implementing effective solutions to resolve problems and improve overall satisfaction. Adept at diffusing tense situations, managing conflicts, and finding common ground to reach mutually beneficial resolutions.

Proficient in prioritizing tasks, managing multiple customer inquiries simultaneously, and meeting service level agreements (SLAs) efficiently.

Competent in using customer relationship management (CRM) software, knowledge bases, and other tools to streamline customer service processes. Able to collaborate effectively with other departments such as sales, marketing, and technical support to provide holistic solutions for customers. Uber and Door Dash Driver Mar 2020 - Present

Detroit, Michigan - Detroit, MI

Demonstrated exceptional navigation skills, ensuring timely and accurate deliveries for Door Dash customers.

Maintained a stellar safety record, prioritizing the well-being of passengers as an Uber driver. Provided top-notch customer service, receiving consistently positive feedback from both Uber riders and Door Dash customers.

Managed a flexible schedule effectively, optimizing earnings while accommodating personal commitments.

Navigated complex traffic situations with composure, guaranteeing on-time arrivals for both ride sharing and food delivery services.

Utilized advanced problem-solving skills to handle challenging customer situations, ensuring a smooth and satisfactory experience.

Acted as a brand ambassador for both companies, upholding their respective standards of service and professionalism.

Mail Handler Apr 2017 - Mar 2020

United States Postal Service - Detroit, MI

Enhanced sorting efficiency by implementing streamlined processes for letter mail and packages. Spearheaded the development of a comprehensive training program for new mail handlers, resulting in a more skilled workforce.

Demonstrated exceptional attention to detail in inspecting and handling sensitive and confidential materials.

Actively participated in safety initiatives, promoting a hazard-free work environment and earning recognition for maintaining a safe workplace.

Assisted in the implementation of sustainable practices within the plant to reduce waste and improve environmental impact.

Maintained a high level of professionalism when interacting with colleagues, supervisors, and external stakeholders.

Some College Coursework

Completed Sep 2017 - Aug

2018

Wayne County Community

College – Detroit, MI

High School Diploma Aug 2002

- Jun 2006

Oak Park High School - Oak Park,

MI

Effective Communication

Active Listening

Problem Solving

Time Management

Conflict Resolution

Multitasking

Critical Thinking

Attention to Detail

Teamwork

Decision Making

Organizational Skills

Follow-Up

Interpersonal Skills

Complaint Handling

Data Entry

Problem Identification

Cultural Awareness

Conflict Mediation

Process Improvement

Team Collaboration

Customer Retention

Knowledge Retention

CRM Software

Complaint Resolution

ASHLEY BALDWIN

248-***-****

ad3u8x@r.postjobfree.com

Detroit, MI 48228

WORK EXPERIENCE

EDUCATION SUMMARY

AB

AREA OF EXPERTISE

SKILLS

Mail Processing Clerk Nov 2015 - Apr 2017

United States Postal Service - Detroit, MI

Streamlined mail processing procedures, optimizing workflow for increased efficiency. Collaborated seamlessly with team members to ensure timely and accurate mail sorting and distribution. Demonstrated exceptional attention to detail in inspecting and verifying the accuracy of addressed mail. Maintained a clean and organized work area, contributing to a safe and productive work environment. Successfully met stringent deadlines for processing large volumes of First-Class mail. Actively participated in process improvement initiatives, contributing valuable insights to enhance efficiency and accuracy in mail processing.

Customer Service Representative Oct 2013 - Nov 2015 Concentrix - Farmington Hills, MI

Resolved complex customer issues and inquiries with efficiency, ensuring utmost satisfaction. Demonstrated exceptional communication skills, fostering positive interactions with diverse clientele. Adapted swiftly to evolving company policies and procedures, maintaining up-to-date knowledge. Collaborated seamlessly with cross-functional teams to address customer concerns comprehensively. Upheld a high level of professionalism and empathy in handling sensitive customer interactions. Cultivated strong customer relationships through active listening and personalized problem solving. Receptionist Oct 2008 - Sep 2013

Tikis Treasures - Detroit, MI

Streamlined office communication by efficiently directing incoming phone calls and messages, ensuring swift response to inquiries. Created a welcoming and professional atmosphere by consistently greeting clients and visitors with warmth and professionalism. Enhanced organizational efficiency by meticulously managing files and updating paperwork, facilitating easy access to vital information.

Demonstrated exceptional attention to detail in performing various general office clerk duties and errands, contributing to a well- organized workspace.

Collaborated effectively with colleagues to maintain a smooth workflow and support the overall functioning of the office. Available upon request

ASHLEY BALDWIN

REFERENCES

CERTIFICATIONS AND LICENSES

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