Melinda Crandall

Rensselaer, NY *****

ad3u8c@r.postjobfree.com

+1-518-***-****

Passionate, dedicated and self-driven Professional with a strong background in human relations, healthcare and office management. Demonstrated success working with elderly, physically disabled and chronically-ill populations. Technically proficient in MS Word and Outlook. Additional knowledge and capabilities include:

( Personal Relationship Building

( File & Document Management

( Advocacy & Outreach

· Persuasive Communication Skills

( Assessments and service plans

( Mentoring & Coaching

Work Experience

Case Manager

St. Peter’s Residency ~ An SRO Division of Catholic Charities Housing Office - 2335 5th Avenue, Troy, New York.

Present

Case Manager

Mercy House Women’s Shelter~ A Division of Catholic Charities Housing Office - 12 St. Joseph’s Terrace, Albany, New York

January 2018 to December 2018

· Completes an initial needs assessment.

· Provide shelter services and appropriate supportive housing for homeless individuals or families, develop programs and resources and formulate case plans that promote moving towards self sufficiency. Ensure the safety of all residents by implementing, monitoring and enforcing the rules and regulations of communal living.

· Develops a comprehensive client-driven case plan with both short-term and long-term goals identified

( Completes a timeline and measures for each goal

· Monitors progress towards goals in regularly scheduled weekly sessions

· Evaluates and adjusts case plans as needed and provides written warnings with consequences if satisfactory progress is not being met

· Empowers clients to become involved in their own planning and goal setting Refers clients to appropriate resources to assist with meeting goals

· Provides extensive case work to foster transition from homelessness to permanent housing.

· Works in collaboration with program and all other agency staff to facilitate a team environment

· Participates in Homeless Services team meetings and commits to group decisions

· Demonstrates effective communication skills in building relationships with all employees and clients.

· Creates good working relationships with local welfare administrators and other area service providers and support groups to facilitate the access to area resources for the clients

· Treats all clients, visitors and employees with caring, kindness, respect and dignity

· Adheres to SCS policies, procedures, code of conduct and attendance rules Maintains strict confidentiality of all information.

· Adheres to the policies in the use of computer technology and all tele-communication device Community Resource Advisor

Center for Community Collaboration~ A Division of Catholic Charities Housing Office - 326 Clinton Avenue, Albany, New York

January 2012 to December 2012

· Refer and assist clients with support services.

· Assist in searching for employment.

· Assist in searching for housing.

· Assist with operation of computer, copying machine, and fax to facilitate searching for jobs, communicating with service providers, employers and landlords, and to keep in contact with family.

· Monitor the center to make sure clients are in a safe environment.

· Listen to clients and advocate for them when needed.

· Assist with writing a resume.

· Make sure that every client who comes into the center does not leave without some type of assistance. Administrative Assistant

CATSKILL VALLEY POOLS - Catskill, New York

January 2006 to December 2007

· Oversaw all secretarial functions that included answering phones, greeting clients and scheduling appointments.

· Composed and prepared reports, proposals, presentational materials, emails/mailings and other correspondences.

· Maintained office filing and storage systems, monitored/ordered office supplies and operated office equipment.

· Updated and maintained databases such as mailing lists, contact lists and client information on a daily basis.

Certified Home Health Aide

ST. ANTHONY’S FRIARY - Catskill, New York

January 2002 to December 2006

· Administered daily personal healthcare to elderly, convalescent and disabled persons in a residential care facility.

· Dispensed prescribed oral medications, changed medical dressings and monitored/checked patients vital signs.

· Maintained records of patient care, condition, progress and problems to report and discuss with case manager.

· Massaged patients and applied treatments/preparations such as liniment, alcohol rubs and heat-lamp stimulation.

· Assisted patients with moving in and out of beds, baths, wheelchairs, automobiles, dressing and grooming.

· Transported and accompanied patients to medical appointments and other trips outside home/care facility.

· Planned, purchased, prepared and served meals to patients and family members according to prescribe diets.

· Provided patients and families with emotional support and instruction in adaptation to disability or illness.

Education

Associate in Applied Science in Human Services

HUDSON VALLEY COMMUNITY COLLEGE - Troy, New York, US May 2011

Skills

• Assessments and service plans

• File & Document Management

• Personal Relationship Building

• Passionate, dedicated and self-driven Professional with a strong background in human relations, healthcare and office management. Demonstrated success working with elderly, physically disabled and chronically-ill populations. Technically proficient in MS Word and Outlook. Additional knowledge and capabilities include:

• Advocacy & Outreach

• Mentoring & Coaching

• Persuasive Communication Skills

• Case Management

• Home Care

• Databases

• Experience working with students

• Customer service

• Microsoft Access

• Windows

• Google Docs

• EMR systems

Certifications and Licenses

Certified Home Health Aide

CPR Certification

September 2023 to September 2025

Contact this candidate