TOMMY HEREDIA

**** **** ******, ***. **, Astoria, NY 11102

CELL: 516-***-**** EMAIL: ad3u87@r.postjobfree.com

Professional Summary

Highly skilled and results-driven Systems Hardware Engineer with over a decade of hands-on experience in managing, maintaining, and optimizing IT infrastructures within healthcare and educational settings. Proven expertise in systems administration, project management, and technical support across a wide range of platforms and applications. Adept at leading teams, implementing innovative solutions, and ensuring seamless operations in complex environments.

Education

New York Institute of Technology, Brookville, NY

Master of Science: Computer Science 06/1997

Bachelor of Science: Computer Science 12/1995

Arizona University, Arizona, AZ

Masters Business Administration Anticipated 07/2024

Certifications

ITIL V4 Foundation in IT Service Management 12/2023

Certified Digital Health Professional (CDH-P) 01/2024

Training

AWS Amazon Web Services 09/2022

ICND2 v3.0 Interconnecting Cisco Networking, Devices Part 2 05/2019

CCNAX v3.0 Cisco Routing and Switching 09/2018

ICND1 v3.0 Interconnecting Cisco Networking, Devices Part 1 08/2018

PMP Certification Training Course 03/2018

Managing App - Desktop Solutions with Citrix XenApp -XenDesktop 06/2017

Work History

New York Presbyterian Hospital 04/2014 – Present

System Hardware Engineer-III

Manage core applications including Active Directory Domain Services for network resource management, user/group access, and group policy enforcement. MS Office 365, SCCM/Endpoint Configuration Manager for system administration. Cisco VPN for secure remote access. GoToAssist and ServiceNow for technical support and ticket management.

Implement and support applications in healthcare departments including Operation Room, Pediatrics, Emergency Department, OBGYN. Utilized applications such as Allscripts, Meditech, PACS, Cerner, Patient Save Solutions, eCW, Athena, and ADP.

Lead imaging/build/staging/rollout processes for: VDI, Thin Clients, Desktops, Laptops. Install and configure remote printers using Citrix Printer Logic application.

Manage Windows and Macintosh environments: Maintain and innovate hardware and lifecycle management. Collaborate with cross-functional teams for secure and reliable desktop environment. Conduct operational tasks including workstation imaging, builds/patching, GPO administration.

Provide project management and support for healthcare departments: Install and configure 160+ devices including workstations, laptops, iPads, printers, and mobile devices. Implement mobile applications such as Mobile Heartbeat.

Install, configure, and troubleshoot network printers: WorkCentre Xerox series. Configure scanners and email functionalities for users.

Troubleshot networking, routing, and interconnecting issues: Resolve network hardware problems to ensure uninterrupted operations.

NSLIJ Hospital 07/2013 - 03/2014

System Analyst II (Consultant)

•Led a team of 5 IT technicians with a $5,000,000 budget for expanding IT infrastructure.

•Supervised rollout, refresh, update, and data migration from Windows XP to Windows 7 Professional/Enterprise Edition.

•Oversaw implementation for computers, workstations on wheels, scanners, and printers.

•Provided go-live support at project completion.

•Utilized imaging tools such as Ghost and AIK to image desktops, laptops, and workstations on wheels (WOWs).

•Configured, deployed, refreshed, and upgraded desktops and laptops for medical staff and administrators.

•Managed incoming trouble calls by logging and assigning them via Remedy ticketing system.

•Provided documentation for Data Management Software, closed tickets, and managed hardware disposal.

•Conducted desktop and laptop imaging using Ghost Server and PXE Server.

•Reset network passwords for users via Active Directory.

•Troubleshot hardware and software-related network connectivity issues to ensure uninterrupted operations.

Good Samaritan, San Francis, Mercy Hospital 11/2012 – 07/2013

Desktop Support Analyst I (Consultant)

•Deployed and configured 1,600 PCs for medical professionals and administrative staff for the implementation of the EPIC hospital system.

•Installed, configured, and assembled various hardware components including desktops, laptops, wall mount PCs, workstations on wheels (WOWs),

wireless access points, network HP printers, Troy printers, scanners, and other peripherals.

•Installed operating systems including Windows XP and Windows 7 Professional Edition, as well as software applications such as Microsoft Office

2010 Standard and Professional, Safeguard-Sophos security, and various other software required for hospital operations.

•Utilized imaging tools such as Ghost Server and PXE Server to image desktops and laptops, ensuring standardized configurations and efficient.

deployment.

•Configured, deployed, refreshed, and upgraded desktops and laptops for medical staff as per their requirements, transitioning systems from Windows.

XP to Windows 7.

•Managed network user accounts by resetting passwords via Active Directory, and performed administrative tasks such as deleting hostnames,

demoting domains and renaming hostnames to maintain network integrity.

Old Westbury-Farmingdale Nassau College 01/2012 – 12/2012

Adjunct Computer Science Professor

•Provided comprehensive training to students on the fundamentals of computer programming, focusing on object-oriented languages.

such as C++ and C.

•Educated students on the software development process, covering concepts such as design, implementation, testing, and maintenance.

•Facilitated hands-on learning experiences by extensively using programming in C++, engaging students in projects, algorithms, and

exercises to reinforce learning objectives.

•Employed a variety of teaching strategies tailored to individual student needs, fostering an inclusive learning environment and

encouraging students to reach their full potential in computer programming.

Hempstead Public School 01/1991 - 06/2011

Computer Network Specialist II

•Provided technical hardware and applications support to a large user base of 1,500+ end users within the educational institution.

•Utilized imaging software to ghost various images on desktops and laptops, ensuring standardized configurations and efficient deployment.

•Built and deployed Network LAN-WAN infrastructure, including wireless networks, and implemented routing protocols (Static, RIP, IGRP), access lists, and assembled PCs as required.

•Maintained, troubleshot, and repaired network and desktop peripherals to ensure uninterrupted operations.

•Installed and configured operating systems including Windows XP, 2000, Vista, and 7 Professional Editions, and performed router configurations and installed HP and Lexmark printers.

•Utilized software tools such as PC Anywhere, Virtual Machine, and various versions of Microsoft Office (2000-XP-200*-****-****) to provide technical support and assistance to end users.

•Provided support for Virtual Private Networks (VPNs) and offered technical assistance and help desk support via phone, in person, and remotely to address user issues and ensure smooth operation of IT systems.

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