Kavitha M. Chenna

Raleigh/Cary, NC ad3u84@r.postjobfree.com 850-***-****

https://www.linkedin.com/in/kavichennapmp/

Experience Summary:

Result oriented certified Project Management Professional (PMP) with 15+ years’ experience in planning, managing and central governance of large programs and projects with scope and size up to $10M Plus. Adept in translating business goals and objectives into concrete strategy and tactical plans. Ensured that solution meets business objectives, by engaging business stakeholders and leading project teams. Well versed in project management tools and processes from initiation through projects closure using waterfall and Agile methodologies. Experienced in working with matrix, remote teams, stakeholder management, vendor management and driving customer satisfaction.

15+ years of experience managing software development projects from concept to implementation in information technology industry

Extensive experience managing Data Warehousing, Data Analytics, Web based, Modernization, COTS, Artificial Intelligence, API, AWS, Cloud, SaaS, Custom Implementations, and Process Improvement Projects

Extensively interacted with sales executives as a client to procure several software products including SaaS, cloud based, AI, custom solutions, and COTS products

Project/Program management using Waterfall and Agile methodologies

Developed enterprise level Agile Methodology for NC DHHS PMO.

In-depth knowledge of PMI project management methodologies, processes and standards for software development life cycle

Experience in assisting with vendor evaluation, selection and vendor management.

Expertise managing enterprise level cross-organizational projects in Matrix environment.

Project Planning, Cost Benefit Analysis, Budgeting, Earned value Management.

Scoping, Resource Planning, stakeholder management, Risk Analysis and Mitigation

Status reporting at executive level with reference data

Excellent, leadership, communication, training and team building skills.

Strategized and led process improvement and quality improvement projects

Led matrix, remote (AL, VA, WV, NC) and offshore teams (India)

Citizen of United States of America and local to Raleigh/Cary, North Carolina

EDUCATION: Executive MBA, Florida State University -Finance

CERTIFICATIONS: PMI Certified Project Management Professional (PMP) - (2009-2024)

Certified Scrum Fundamentals

Key Skills: Project Management, PMO, Program and Portfolio Oversight, Vendor, Delivery, Change, Release, Risk, Resource, Stakeholder Expectations Management, SDLC, Waterfall, Agile, Reporting, Scheduling, Innovative, Team Building, Problem Solving, Risk Analysis/Mitigation, Governance, Analytical, Communicative, Negotiation, Presentation, WBS, Cross Functional, Facilitation, Technical, Leadership, Team Building, Leading Cross functional Teams, Data, Results driven, Business Case, Return on Investment (ROI), Cost Benefit Analysis, Financial Planning, Budgeting, Knowledge of DevOps, operations, Cloud, Architecture, Saas products, MS Project, MS Team Foundation Server, JIRA, Azure Dev Ops, Rational ClearCase, Strategy, Transformation, Administrative Support, Customer Centric, Customer Satisfaction, pivot tables, VLOOKUP

Projects: Web based, Data Warehousing, Data Analytics, COTS, Intelligent Automation (IA), API, AWS, Cloud, SaaS, Custom Implementations, Modernization, Proposal Work and Process Improvement Projects.

Director 09/2022-Present

Club Z Tutoring, Raleigh, NC

•Managed projects using highly developed analytical and problem-solving skills.

using detailed project plans, risk management plans, and change management plans.

•Established marketing plan including digital marketing strategy and SEO optimization. Ensured corporate compliance

•Provided oversight to Business operations, recruiting, marketing and outreach

•Tracked return on investment and successfully expanded to new territory

Senior Project/Program Manager 02/2018– 08/2022

NC DHHS PMO, Raleigh, NC

Provided oversight to develop project and program level strategies for various NC DHHS initiatives. Ensured implementation of NC DHHS cloud first strategy, Agile methodology, data driven decisions and process improvements where applicable.

Provided program/portfolio level oversight to several NC DHHS Public Health Projects, including several high priority and high visibility COVID-19 Projects. Below are some major projects:

Data Projects: Master Patient Index (MPI), Medicaid vaccination Analysis, Migration of SAS desktop processes to automated SAS server, Data Quality, Public API Projects/Public Dashboards.

oWorked with NC DHHS Chief Data Officer, ITD leadership, Division of Public Health, NC Department of Information Technology, GDAC, NCHIE Exchange, CCTO business, to implement Data Projects and COVID related projects

oProvided oversight to strategize, plan and implement Master Patient Index (MPI) to support unique record identification across DHHS source systems (CVMS, NCIR, and NCCOVID) to achieve DHHS organizational goal, “Enable data driven decision making through a modernized data and IT infrastructure”.

Medicaid Analysis: To identify Medicaid population that has been vaccinated to initiate outreach for unvaccinated populations.

Data Governance: Provided oversight to establish data governance to define clear data ownership for data projects lead by Chief Data Officer (CDO)

Intelligent Automation (IA)/Robotic Process Automation (RPA): Automated over 12 major processes around patient vaccination registration, vaccine appointment detail, vaccine administration entry, patient vaccination status, reconciliation reporting to Providers and CDC reporting.

Call center: Five9 COTS implementation for CVMS Help Desk. Coordinated with DHHS Infrastructure, Privacy and Security Office (PSO) to select vendor to implement and integrate Five 9 softphone with CCTO application.

REDCap (REsearch Data CAPture): Use of REDCap software to create surveys and reports for Epidemiologists in the Communicable Disease Branch

Electronic Death Registration System (EDRS Project): Served as Interim Project Manager and provided oversight to the project

NCIR Onboarding: Developed strategy to onboard all EHR systems in the state to North Carolina Immunization Registry (NCIR). Also provided oversight to implement this strategy and track the progress of KPI’s to improve EHR onboarding

Involved in the development of multiple Business Cases aligning project implementation strategies with NCDHHS vision, mission and strategic objectives. Worked with stakeholders and development teams to determine requirements.

Assisted business stakeholders with developing business cases, Cost benefit Analysis, ROI to present to IT Governance Body (ITGB) for approval, identifying change requests.

Extensive experience planning, managing, directing and administering medium to large-scale NC DHHS Information Technology projects and programs. Created project plans, timelines and work breakdown structures using MS Project in Touchdown System. Developed and maintained all required project management artifacts following State and DHHS guidelines.

In-depth experience in business and technical analysis of large and complex IT projects.

Experience with DIT and DHHS IT project management and QA methodologies, processes and standards for managing projects. In-depth knowledge of PMI project management best practices, methodologies, processes and standards for SDLC

Good understanding of general IT architectural principles, technical designs and specifications. Worked with DHHS Architecture team to ensure project architectural alignment with enterprise standards and to obtain approvals.

Coordinated with Privacy and Security Office (PSO), DHHS Infrastructure, DIT infrastructure teams to ensure compliance and to obtain approvals to implement various projects according to DHHS PSO standards and policies.

Worked with, Budget and Contract Management Staff to create contracts and disburse payments to vendors.

Reviewed project plans created by vendors (Ernst & Young, Accenture, Microsoft, Data Society, Five9…). Ensured that all DHHS deliverables and tasks owned by, business, vendor team, state teams are completed as per the contract by vendors.

Adept in Earned value Management, tracking and measuring process and project metrics

Ensured that the team members have tools and guidance on DHHS process and methodology to successfully complete project deliverables.

Directed project teams to ensure deliverables and timelines are met.

Managed development and review of RFPs to solicit custom solutions. Led selection, evaluation, procurement and implementation of software/tools/COTS products.

Reported project status in various meetings including ESC, Huddle and Sync meetings.

Sr. Agile Project Manager - DHHS, Durham, NC 12/17 – 02/18

NC FAST- P9 Project

Managed multiple teams to deliver functionality related to P9 Medicaid

Managed project timelines, resources, quality and risk

Assigned tasks and track progress in JIRA.

Conducted Scrum of Scrum, Sprint Planning meetings and oversee daily Scum meetings.

Tracked team velocity and implemented Agile practices • Provided status to executive management • Tracked and logged risks and issues.

Sr. Project Manager - MetLife, Cary, NC 05/17 – Dec/17

Agile Task Management and Traceability Project

Managed vendor to configure JIRA and migrate projects from Rally to JIRA and to provide recommendations for continuous integration.

Facilitated meetings with various teams within MetLife to migrate projects from Rally to new Agile template in JIRA and facilitated transition to retire Rally.

Reviewed training materials, provided overview on new agile model and portfolio plugin to various teams

Prepared and published status reports in PPM tool (CA Clarity) and distributed to executive management. Tracked and logged risks and issues

Asst. Project Manager, NCDHHS, Raleigh, NC 03/16 – 03/17 Crossroads Project

Managed remote matrix teams comprising of four states (NC, AL, WV, VA) and vendor in a State Agency model and successfully brought existing contract to conclusion.

Prepared Crossroads MIS system for EBT implementation readiness

Led meetings involving vendor and state teams to identify requirements, prioritize change requests, system enhancements, review UAT results, schedule releases and production deployments.

Reviewed EVM reports, vendor deliverables, and monitored delivery.

Led executive steering committee meetings involving FNS, federal agency

Assisted in developing SOW, deliverables and SLAs. Reported status

Principal Consultant, NTT DATA, Durham, NC 03/15 – 03/16 Data warehouse related Multiple Projects

Led process improvement initiative, identified gaps, provided recommendations.

Worked with the executive staff for strategic planning, resource forecasting.

Managed offshore team for resource and productivity issues.

Responsible for generating reports related to SLA’s and executive reporting.

Led enterprise level Email marketing campaign End to End testing for cross-organizational projects that require the engagement and support of multiple managers and teams not under my direct authority.

Developed and maintained “project retrospectives” to the project repository.

IT Manager, Florida Department of Education, Tallahassee, FL 01/12-07/14

Statewide Longitudinal Data Systems Program (PK-12)

Responsible for reviewing project plan, risk management plan, change requests, project artifacts, and ensuring compliance to project governance.

Ensured implementation of documentation standards, code standards, and data security

Conducted spot audits for various project processes and procedures, identified risks and provided recommendations to program manager.

Created QA Plan. Developed project processes procedures, templates, and standards.

Created Test Plan and Strategy. Reviewed test cases, test scripts and test execution.

Provided status reports, distributed meeting minutes and tracked action items

Project Management Consultant, Accenture, Austin, TX 06/11 to 01/12

Medicaid Management Information Systems (MMIS) Proposal Development Project:

Responded to MMIS RFPs requiring advanced knowledge of software development life cycle and Medicaid functionality for Medicaid modernization to meet and CMS MITA framework requirements.

Analyzed RFP requirements and responded to proposal content. Researched Accenture’s SOA based solution specific information to provide RFP responses to help states obtain Federal Certification through modernization of systems.

Confirmed alignment of technical and marketing messages.

Project Manager, Citizens Property Insurance, Tallahassee, FL 04/10 to 6/11

Citizens Automated Purchasing System (CAPS) Project:

Lead automation of requisitions, approvals and receiving across all business units.

Responsible for preparing configuration plan and implementation plan. Intensively involved in configuring COTS product per purchasing policy and the workflow.

Managed system testing and user acceptance testing.

Responsible for providing status reports from time to time.

Lead Consultant 07/06 to 04/10

Florida Safe Families Network Project (FSFN): CGI- Tallahassee, FL

MAPD Redesign and Modernization Project (MAPD): CGI Federal

Led teams for redesigning existing SACWIS system reports to align with the new transfer system redesigned by CGI to the state of Florida. Designed new reports for the new functionality developed by CGI.

Worked on Premium module to decouple Premium functionality to modularize functionalities to redesign MAPD system towards Service Oriented Architecture (SOA)

Responsible for requirements analysis, leading design sessions and preparing and reviewing detailed design document, prototype, flow charts, use cases and design walkthrough with the client.

Ensured that the design, testing and training is delivered within scope, time, and cost.

Coordinated offshore team for report development and issue tracking.

Researched incidents and anomalies for the cause and offered solutions.

Involved in preparing training material and offered classroom training to end user and tier 2 help desk support as part of implementation activities.

UAT Coordinator,

Deloitte Consulting, Tallahassee, FL 07/05 to 05/06

Child Support Enforcement Automated Management System (CAMS) Project:

Worked as Test Script Lead. Created test plans and test scripts. Reviewed test scripts. Responsible for overseeing linking/mapping the lower-level requirements to test scripts. Coordinated UAT efforts for web application to help ensure that the system is working as designed and all identified requirements are satisfied.

Intensively involved in high-level meetings with the end client to resolve issues. Led the team for test script creation.

Prepared weekly status reports to the management.

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