Xavier Mercado

Customer Service Specialist

Pittsburgh, PA 15212

ad3u7q@r.postjobfree.com

+1-412-***-****

• Obtain a customer service position at where I can maximize my people-oriented experience, communication skills and my problem analysis and problem-solving abilities. I also aim to secure a customer service management position where I can effectively utilize my expertise in customer relations and staff leadership.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Associate 1

CardWorks Servicing - Pittsburgh, PA

April 2023 to Present

Assist cardholders calling in for service on their credit card accounts. Everything from security deposit refunds to general account questions.

Front End Manager

Zen Noodle House - Pittsburgh, PA

June 2021 to Present

Manage the front of the restaurant, Train new employees, attend to the tables, handle any complaints or service issues we may have, handle any of our back office calls that come in while also attending to the lobby.

• Server/Cashier-Front End Manager

Client Services Representative

Murrysville Veterinary Associates - Monroeville, PA February 2021 to May 2021

Data Entry

Customer Service

Occasionally Assisting the Technicians and the Doctors Running RX’s

Making sure the clients have a pleasant experience with MVA via phone, email, etc. Office Work (Faxing, scanning documents into a database and organizing, etc.) Cleaning (mopping, sweeping, wiping down)

Contact Center Agent

Level Interactive - Pittsburgh, PA

February 2019 to October 2020

Outbound calling using warm leads. Light sales position. Data Entry. Customer service

Retention

Assistant Regional Director/ Service Manager

UNITED AMERICAN MAINTENANCE SVCS - Forney, TX

June 2013 to December 2018

Trained new employees and supervised. Managed job structure and oversee work orders. Document and oversee payroll and maintain records of hourly schedules and paid wages. Offered tech support to employees for work orders and provided customer service to clients. Customer Service Rep

Dial America

April 2013 to June 2013

Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time-frames. always Maintained up-to-date records, built customer loyalty by placing follow-up calls for customers who reported issues when discussing future appointments. Used proper communication skills.

Customer Service Rep/Alorica

Retaining

January 2012 to March 2013

customer/Provide customer with correct information on upgrading services and provide them with accurate pricing points according to the specials in place for that period of time, also addressed customer service inquiries in a timely and accurate manner. Education

Certificate in Office Administration

Gary JobCorps - San Marcos, TX

2012

High school diploma or GED

Skills

• Energetic (Less than 1 year)

• Fast Learner (Less than 1 year)

• Organization Skills (Less than 1 year)

• Scheduling (Less than 1 year)

• SELF MOTIVATED (Less than 1 year)

• training

• Powerpoint

• Word

• retail sales

• budget

• Business Development

• Telemarketing

• Outbound Sales

• Cold Calling

• Recruiting

• Negotiation

• Upselling

• Pricing

• Microsoft Outlook

• Salesforce

• Project Management

• Sales Support

• Medical terminology

• Customer service

• Typing

• Customer service

• Upselling

• Telemarketing

• Sales

• Cash register

• Typing

• Retail sales

• Cold calling

• Training & development

• Payroll

• Project management

• Microsoft Office

• Recruiting

• Cash handling

• Windows

• Salesforce

• Outbound sales

• Leadership

Certifications and Licenses

Office Administration

October 2013 to Present

Additional Information

SKILLS

• Superior Communication Skills

• Cheerful and Energetic

• Flexible Scheduling

• Superior Organization Skills

• Effective Team Player

• Dependable and Reliable

• Resolution Oriented

• Fast Learner

Contact this candidate