Jerrell Wilburn

973-***-****

Career Objective

To obtain a position in a management program that will apply my leadership, abilities, problem solving skills, and very good customer service experience.

Experience:

Genesis Logistics, Pompano FL October 2020-Present

Transportation Manager (Night Shift)

Responsible for Managing 30 Drivers, 22 Warehouse Associates.

Samsara Fleet adjusting hours assigning drivers preventing violations

Executed outbound delivery plan for 274, 7-11 stores daily.

Approved and released daily load plan for delivery routes of up to 274, 7-11 stores.

Set up store delivery schedules including frequency, window times, delivery types, coordination and communication with store managers.

Coordinated Shipping Schedule with customer service.

Direct Activities related to dispatching, routing, and tracking transportation vehicles

Coordinate the maintenance and repair of equipment

Oversaw scheduling for the day to day activities of 30 Transportation Employees, 20 Warehouse Associates.

Maintain delivery schedules and track deliveries to ensure deliveries are met.

Responsible for negotiating contracts with transportation companies, handling customer complaints, and investigating deliveries issues.

Performed before and after operator maintenance on all trucks on a daily basis in accordance with established policies

Contributed to over 2,500 miles of vehicle training with no accidents.

Established long-term customer relationships through prompt and courteous service.

Ensured travel logs adhere to DOT industry policy.

Anticipates, analyzes and troubleshoots problems with deliveries and devises cost-effective and legal solutions, and acts to implement service.

Manage fuel rate.

Eastman Performance Film, Dania Beach Fl,/ Hybrid July 2020-January 2024

Inbound Customer Service Representative Supervisor

Suntek, Llumar Window Film

Achieved “Best in Quest “ recognition for all corporate metrics including First Call Resolution, Average Speed of Answer, Call Quality, Capture Rate and Service Factor.

Managed a team 26 customer service employees, decreasing staff over 13% with improved morale.

Ensured quick and successful problem resolution by phone, and email for all employees across 5 States.

Improved stability and performance of system and network.

Met company objectives in managing over 90 support calls per day under strict time constraints.

Successful integrated dispatch into customer from logistics.

Generated detailed reports of call handling and ticket closures for use by senior leadership to determine staffing requirements.

Increased end user efficiency by providing software installation. Hardware configuration, and application support.

Trained and mentored new employees with corporate infrastructure and helped build their expertise of how to use the core system with the field.

Document troubleshooting steps taken and provide information to 2nd level support when needed.

XPL Logistics, East Brunswick, NJ December 2014-2020

Warehouse Manager

Responsible for managing 7 employees and training all new hires

Handle all planning and running of all data reports

Cycle Counting

Processing of all Purchase Orders / Financial aspects

3PL

Customer service and ensuring all production runs smoothly and in timely manner

Responsible for all Health and Safety Regulations and making sure all requirements are met

Forecasting and overseeing all inventory for the company

Handle purchasing and forecasting

Negotiating with vendors to meet cost requirements of company

Geodis Logistics, Monroe Township, NJ February 2014-2020

Inventory Supervisor (Night Shift)

Pickers Support – Supporting Pickers/Packers and managing/training all new hires

Desolating

Cycle Counting

Reach Truck

Auto Picker Certified

Audit orders daily for Vineyard Vines Clothing

Synapse and Manhattan System experience.

In charge of cancellation of orders.

Inventory Lead of second shift.

Manage 22 Inventory Specialist

International Intimates, Dayton, NJ March 2014-December 2016

Inventory Control Manager/ Assistant Production Manager

Planning and organizing production schedules

Assessing project and resource requirements

Estimating, negotiating and agreeing budgets and timescales with clients and managers

Ensuring that health and safety regulations are met

Determining quality control standards

Overseeing production processes

Re-negotiating timescales or schedules as necessary

Selecting, ordering and purchasing materials

Organizing the repair and routine maintenance of production equipment

Liaising with buyers and marketing and sales staff

Supervising the work of junior staff

Organizing relevant training sessions

Bartlett Distribution, Newark, NJ July 2013- July 2017

Inventory Manager

Paper packing Manager Process orders for varieties of Starbucks stores for the entire metropolitan area.

Conduct inventory

In charge of 25 Material Handlers Daily.

Review production schedule for the week.

Pick orders and batch tickets for following work day.

Make sure items are in right location and departments.

Make sure paperwork is properly handled.

Items are FIFO daily rotated.

Make sure material movers are following company rules and regulations.

Conduct inventory count daily.

Analyses on orders and products

Audit orders.

Education:

Voorhees College, Denmark, SC 2010 Villanova University, Villanova Pa, 2014

Bachelor of Science, Business Administration MBA Supply Chain Management

Minor: Supply Chain Management

Skills:

Proficient in Microsoft Office; (Excel, Access, PowerPoint,) Proficient in Microsoft Windows7, outstanding Leadership Skills. Strong Customer Service, Customer Care, Customer Support, Payroll (Kronos), Customer Complaints, Front End, Customer Satisfaction, Customer Service, Corrective Action, Quality Standards, Fleet Management, Logistics Operations, Supply Chain Operations Management, Warehousing, DOT, OSHA, On-Time Deliveries, Safety Procedures, Continuous Improvements, Transportation/Operations, Leadership, Dispatching

SAP FUNCTIONS/3PL:

Production Planning (SAP PP)

Material Management (SAP MM)

Sales and Distribution (SAP SD)

Project System (SAP PS)

Customer Relationship Management (SAP CRM)

MAS90, Royal 4, Synapse, Samsara

Microsoft Teams

Salesforce

Kronos

WMS

Amazon Connect

Manhattan

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