Sharon Tucker

(***) *** - ****

ad3u78@r.postjobfree.com

ATTN:

Dear Hiring Manager,

Thank you for taking the time to consider my application. Throughout my work career, I developed a skill set that would make me a great asset to your department. In every aspect of my position in Accounts Receivable at The Atlanta-Journal Constitution,The Atlanta Journal call center. I consistently demonstrated that I am a competent and competitive type of professional. I am detail-oriented and have been regularly praised as hard working by former co-workers and management. I am also exceptional at conflict resolution and improving customer satisfaction. For my former employers, I initiated meaningful client communications, focused on teamwork, and enhanced problem solving. After reviewing the details of the position you are looking to fill and reflecting on my work history, I can clearly state that I am definitely a qualified and quality candidate. I invite you to review additional details and achievements in the attached resume. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at (404) 454 - 6773 or via email to arrange a convenient meeting time. Again, I appreciate your consideration, and look forward to hearing from you soon.

Sincerely,

Ms. Sharon H. Tucker

Sharon Tucker

Phone: 404-***-**** Email: ad3u78@r.postjobfree.com Lithonia, GA 30038

CAREER OBJECTIVE

Dedicated customer service professional with 10 years of experience and an exemplary knowledge of office operations, administrative support, and customer service. Aiming to leverage my abilities to successfully fill the customer service role at your company.

EXPERIENCE

Member Service Representative, Lithonia, GA 30038

Cleveland Woods Neighborhood Association August 2018 - Present

●Advocate for neighbors in need

●Assist with distributing resources from local food banks

●Initiated beautification of unsightly property

Direct Support Professional, Atlanta, GA 30329

Georgia Community Support & Solutions April 2015 - September 2020

●Helped individuals with IDD by providing them with safe living environments

●Maintained patient’s records of problems and progress

●Administered medications under the management/directions of an RN

●Assisted with daily living activities such as cooking, cleaning, shopping, showering, and managing money

Office Administration Assistant, Atlanta, Ga 30092

Q&A Enrichment Tutoring Service March 2014 - June 2015

●Increased efficiencies using automated systems

●Maintained calendars for personnel by scheduling tutoring sessions and various meetings

●Updated department directories

●Ordered and organized supplies

●Composed letters and other correspondence, fostering external communications on behalf of leadership

Customer service/Staff Assistant, Atlanta, Ga 30303

The Atlanta Journal Constitution June 2001 - May 2011

●Placed service calls to maintain copy machines, printers, and other office equipment

●Answered telephone to route callers to appropriate individuals or address general questions

●Researched and compiled information to assist staff with special projects

●Resolved grievances, maintaining harmony among workers and supporting collaboration

●Offered backup support by relieving staff for lunches and breaks or stepping in during vacation and sick days

EDUCATION

Associate Degree in Business Administration, Atlanta, GA

Ruttledge Business School

Certificate of Business Administration May 1985

Goodwill of North Georgia, Decatur, Georgia

Customer Service Call Center certification * weeks)

REFERENCES

Available Upon Request

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