LINDA GARRITY

ad3u6z@r.postjobfree.com 978-***-**** Dracut, MA 01826

Summary Skilled Customer Service Specialist with experience in sales and service. Proven ability to establish rapport and remain professional and engaging. Organized, effective multi-tasker with keen attention to detail. Respected team player known for dependability and commitment to achieving goals. Consistent work history until 1993, intermittent promotion work until 2007, and a stay at home mom who is ready and motivated to rejoin the workforce.

Skills Customer Service Excellence

Communicative

Call Center Experience

First Call Resolutions

Conflict Resolution

Problem Solving

Analytical

Time Management

Productivity

Teamwork

Follow Up

Product Knowledge

Upselling

Documentation

Microsoft Office Suite

Google Workspace

Education and

Training

Certificate: Customer Service And Computer Applications 03/2023 Middlesex Community College Lowell, MA

GED

Lowell High School Adult Education Lowell, MA

Qualifications Customer Service:

Performed company wide data entry.

Tracked warehouse inventory to identify computer parts via parts catalog. Managed high volume call center.

Entered orders, addressed customer inquiries, provided prompt response to issues/concerns, and followed-up.

Modeled behaviors to create pleasant, customer first environments that successfully conveyed confidence and professionalism while promoting customer loyalty and trust. Office Support:

Made all travel arrangements for department manager. Created expense reports and entered all timesheets. Generated and completed all customer contracts.

Performed switchboard duties.

Coordinated and executed all general administrative tasks. Marketing and Sales:

Created promotional materials and fliers for band promotions. Met with club owners and managers to discuss band repertoire and availability. Networked and maintained positive relationships with business owners for repeat scheduling of shows. Experience:

1986-2007

Marketing and Sales Promoter

60's Reunion Band Dracut, MA

Customer Service Representative

NEC Technologies Boxborough, MA

Switchboard Operator and Reception

Stratus Waltham, MA

Customer Service Representative

Tektronix, Inc. Lexington, MA

Customer Service Representative

Mks Instruments Inc Andover, Massachusetts

Customer Service Representative

Tranti Systems, Inc. Billerica, MA

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