KHALID LAAMIR

Experienced Restaurant General Manager

ad3u6m@r.postjobfree.com e El jadida nakhil 04

SUMMARY

A results-oriented and driven General Manager with over 10 years of experience in managing restaurant operations, maintaining profitability, and providing exceptional customer service. Skilled in leading and motivating teams to achieve company objectives, while promoting a positive work culture.

EXPERIENCE

General Manager

Kfc maroc smpt

01/2013 - Present El jadida

Managed day-to-day restaurant operations and financial management resulting in 15% increase in profitability.

•Led and trained a team of 30 crew members, shift managers, and trainers to achieve operational excellence and exceptional customer service.

•Implemented labor cost controls and improved scheduling practices resulting in 10% reduction in labor costs.

•Developed and executed successful local marketing initiatives resulting in 20% increase in sales.

•Maintained restaurant cleanliness and resolved maintenance issues promptly to ensure a safe and pleasant dining experience for customers.

•Led monthly inventory counts and managed vendor orders to maintain adequate inventory levels and minimize food waste.

•Collaborated with Operations Leadership Team to set financial goals and achieve key performance metrics.

Assistant General Manager

Kfc maroc smpt

2011 - 2013 Tanger

Assisted General Manager in leading restaurant operations and staff development resulting in increased customer satisfaction.

•Assisted in recruiting, training, and developing a team of 25 crew members, shift managers, and team leaders to deliver exceptional customer service.

•Implemented inventory controls and reduced food waste by 15% through efficient ordering and rotation practices.

•Assisted in financial management and achieved sales goals and profit margins through effective labor and cost controls.

•Maintained high standards of restaurant cleanliness and resolved maintenance issues promptly to ensure a safe and pleasant dining experience for customers.

•Developed and implemented employee recognition programs resulting in increased employee morale and job satisfaction.

•Collaborated with General Manager to develop and execute successful local marketing initiatives.

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STRENGTHS

& Leadership

Led team of 30 Crewmembers to consistently achieve all performance metrics.

0 Problem Solving

Identified areas of opportunity and recommended solutions to address restaurant or Crewmember issues.

b Financial Management

Managed food and labor costs to increase restaurant profitability and achieved financial goals set by Operations Leadership Team.

s Team Building

Developed and trained Shift Managers and Crewmembers to improve the quality of the restaurant operation.

SKILLS

ACHIEVEMENTS

t New Restaurant Opening

Successfully opened and managed new restaurant location, achieving profitability within first six months.

& Crewmember Development

Developed and promoted multiple Crewmembers to higher roles within the company.

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EXPERIENCE

Restaurant Manager

Kfc maroc smpt

08/2008 - 01/2010 Marrakech

Managed day-to-day restaurant operations resulting in increased customer satisfaction and profitability.

•Managed a team of 50 crew members, shift managers, and delivery drivers to deliver exceptional customer service.

•Implemented cost controls and improved scheduling practices resulting in 10% reduction in labor costs.

•Developed and executed successful local marketing initiatives resulting in 15% increase in sales.

•Maintained restaurant cleanliness and resolved maintenance issues promptly to ensure a safe and pleasant dining experience for customers.

•Led monthly inventory counts and managed vendor orders to maintain adequate inventory levels and minimize food waste.

•Collaborated with upper management to develop and implement new operational procedures.

EDUCATION

Bachelor of Science

Iben sina a Marrakech maroc

LANGUAGES

English Native

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