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Hemanth

Project/ QA Manager, Scrum Master. 832-***-****

ad3u6f@r.postjobfree.com

PROFESSIONAL SUMMARY

Management consultant specializing in areas of Program/Project (Agile) & Delivery management.

Expert in transitioning teams from traditional Waterfall to Agile methodologies with focus on Continuous Delivery and Scaling Agile across multiple functional geographically disbursed delivery teams.

Experience of over 13+years and 7 years of working as PM/Scrum Master for teams working in Agile methodologies.

Experienced in managing portfolio of strategic projects with global teams (handled onshore & offshore engagements).

An outstanding track record at Fortune 500 companies delivering Programs/Projects on time within budget. Clients consisted of following business i.e., Health Care, Banking, Finance service and Trading, eCommerce, Retail Networking and Media & Entertainment.

Expert at driving adoption & enforcement of Scrum rules, removing impediments & fostering self-management.

Capable of bringing overwhelming enthusiasm and awareness to projects, keeping teams focused and delivering success in rapidly evolving and dynamic environments.

Experience cultivating, eliciting consensus and building “win-win” outcomes.

Extensive experience with proposal management. Review RFPs and develop WIN strategies.

Responsible to develop a proposal schedule which considers not only solicitation compliance, but also resource demands and availability. Assume full ownership for the assigned proposal team successfully meeting all deliverables and milestones.

Responsible to analyse Requests for Proposal (RFPs), Statement of Work (SoW), Presentations and check matrices, outlines, and schedules.

Lead a team of subject matter experts, writers and support staff to a fully compliant and clearly articulated proposal, delivered within the required timeframe. Ensure designated proposal process is followed and every proposal meets/exceeds established quality and production standards.

Experience maintaining primary relationship with all business & Functional Accounts including Vendor Management space and managing the project portfolio.

CORE COMPETENCIES Methodology: Agile, Waterfall, Hybrid

Program Management Tools: JIRA, Confluence, MS Project Technology: UNIX, DB2, JS

Tracking Tools: Team Tracker, Bugzilla, Quality Centre, JIRA. Rally

DBMS/ Database Tools: MS Access, SQL, Oracle, PL/SQL Automation Tools: Selenium, Postman

Other Tools/Products: Test Case Management Tool, Lotus notes, Sharepoint 2

WORK EXPERIENCE / PROJECT DETAILS Client: ROSS CA, USA

Duration: Jan 2023 to Till Date

Role: Scrum Master

Served and Serving as a consultant Scrum Master charged with end-to-end Delivery with implementing Program and its outcome as expectations/defects in all lower environments, support and practice of Hybrid, Agile methodologies such as Scrum, Kanban. Responsibilities:

Served as a SM for the ROSS IT Program across onshore & off shore teams.

Delivered as required for the Program End-To-End facilitating with artifacts from Leadership to the 3rd party.

SPoC to communicate with entire program on the status for outstanding/pending business features, defects.

Ensuring smoother delivery of large set of Critical issues deployed in regular window.

Owned Blocker issues/defects and triaged on bridges by facilitating all the required resources.

Coach to help Product and Engineering teams inspect and adapt their people, processes, and technology for improvements in scale and quality of planned deliverables.

Organized scrum ceremonies (sprint planning, stand-ups, sprint reviews, retrospectives) JAD & Adhoc meetings.

Partner with the Product Owner to ensure the product backlog provides clarity of direction and maximizes business value. Support the Product Owners, in grooming and maintaining the product and sprint backlogs.

Communicate with other management, engineers, product managers and support specialists on product issues.

Track and communicate team velocity and sprint/release progress.

Protect scrum team from outside distractions, impediments or team conflicts, and focus on product backlog and timeline. Facilitated Daily Stand-ups for two-week Sprint cycles and post Sprint reviews and retrospectives.

Facilitated Continuous Integration / Deployment environments.

Coached, mentored and trained team members in the processes and procedures for the agile methodologies.

Maintained and administrated the Atlassian collaboration tools (Jira, Confluence) for the teams. Employed JIRA to document User Stories and produce burn down charts during Sprint execution for status reporting.

Ensure scrum team is working efficiently towards Sprint goals.

Reporting metrics to leadership using JIRA & SharePoint i.e., Committed Vs Delivered, Quality Metrics-Defects Count per sprint, Environment Downtimes, Blockers, Dependencies, Release Status, and Upcoming Releases.

Creating WBS, scheduling, team onboarding with the help of support team.

Drive the delivery of business outcomes via project deliverables, transparent leadership and partnership with key stakeholders (leaders and DRI’s).

Accountable for ensuring Work Plans and interdependencies are updated (weekly), accurate, and aligned to all workstreams. Drive completion of tasks with the team.

Accountable for ensuring the mid-level plan (MLP) aligns with work plans, key activities, and interdependencies. for proactively identifying and managing RAID meeting

Contributed values to (PI) Program Increment Planning, ensuring LoB to be aligned and meet a shared vision to plan the roadmaps ahead by identifying cross-team dependencies.

Delivering completeness by meeting for deadlines, managing expectations, resolving conflicts, and ensuring quality. Client: ACCOR CA, USA Duration: Oct 2021 to Nov 2022 Role: Project Manager/ Scrum Master

Served as a consultant PM / SM charged with end-to-end Delivery with implementing Program and its outcome as expectations/defects in all lower environments, support and practice of Hybrid, Agile methodologies such as Scrum, Kanban.

Responsibilities:

Served as a PM/ SM for ACCOR-IT Program across onshore and off shore teams.

Delivered as required for the Program End-To-End facilitating with artifacts from Leadership to the 3rd party.

SPoC to communicate with entire program on the status for outstanding/pending business features, defects.

Ensuring smoother delivery of large set of Critical issues deployed in regular window.

Owned Blocker issues/defects and triaged on bridges by facilitating all the required resources.

Coach to help Product and Engineering teams inspect and adapt their people, processes, and technology for improvements in scale and quality of planned deliverables.

Organized scrum ceremonies (sprint planning, stand-ups, sprint reviews, retrospectives) JAD & Adhoc meetings. 3

Partner with the Product Owner to ensure the product backlog provides clarity of direction and maximizes business value. Support the Product Owners, in grooming and maintaining the product and sprint backlogs.

Communicate with other management, engineers, product managers and support specialists on product issues.

Track and communicate team velocity and sprint/release progress.

Protect scrum team from outside distractions, impediments or team conflicts, and focus on product backlog and timeline. Facilitated Daily Stand-ups for two-week Sprint cycles and post Sprint reviews and retrospectives.

Facilitated Continuous Integration / Deployment environments.

Coached, mentored and trained team members in the processes and procedures for the agile methodologies.

Maintained and administrated the Atlassian collaboration tools (Jira, Confluence) for the teams. Employed JIRA to document User Stories and produce burn down charts during Sprint execution for status reporting.

Ensure development team is working efficiently towards Sprint goals.

Reporting metrics to leadership using JIRA & SharePoint i.e., Committed Vs Delivered, Quality Metrics-Defects Count per sprint, Environment Downtimes, Blockers, Dependencies, Release Status, and Upcoming Releases

PM – Accountabilities,

Baselining project scope (initial sprints). Conducting kick-off meeting with steering committee & core team.

Creating WBS, scheduling, team onboarding with the help of support team.

Developed project management plan to accurate work estimates, project budgets and timelines.

Key focusses on service strategy, service design, service transition, service operation and continual service improvement.

Drive the delivery of business outcomes via project deliverables, transparent leadership and partnership with key stakeholders (leaders and DRI’s)

Accountable for ensuring Work Plans and interdependencies are updated (weekly), accurate, and aligned to all workstreams. Drive completion of tasks with the team.

Accountable for ensuring the mid-level plan (MLP) aligns with work plans, key activities, and interdependencies. for proactively identifying and managing RAID meeting

Providing required KT to the IT workforce appropriately on the respective processes, tools, and technologies to provide reasonable support on incidents, service requests, problems, and change requests in the pre-defined SLA targets.

Identifying risks, reviewing & monitoring the IT operations performance reactively & proactively to meet SLAs and Business requirements and meets.

Manage assigned risks and monitor potential impacts as part of the data migration plan.

Managed, planned, documented, & delivered developmental efforts designed on SOA for Java/J2EE based web components as well as Legacy Migrations. Perform data conversion audit, reconciliation & exception reporting.

Defining and evolving the support models/plans for new IT services.

Managing compliance with the defined SOP’s and policies associated with the IT operations and process.

Providing strategic guidance to the PMs by facilitating bridge among the program's cross-functional team.

Contributed values to (PI) Program Increment Planning, ensuring LoB to be aligned and meet a shared vision to plan the roadmaps ahead by identifying cross-team dependencies.

Coordinating multiple projects/monthly releases and reconciling the interdependencies among them

Delivering completeness by meeting for deadlines, managing expectations, resolving conflicts, and ensuring quality.

Ensuring clients understand the capabilities and functions of the software so they may utilise it to its full potential. Client: Sage IT TX USA Duration: Oct 2019 to Jun 2021 Role: QA Project Manager

Served as a PM charged with end-to-end Delivery with implementing Program and its outcome as expectations/defects in all lower environments. Analysing, Creating, Co-ordinating, and validating requirement specifications by facilitating Joint Application Design (JAD) sessions and structuring interviews. Excellent Knowledge of Business Requirement Document (BRD), Functional Requirement Document (FRD), Project life cycle with outstanding Business, Project Planning, Workflow, Execution and Controlled with ability of supporting multiple simultaneous short-term projects. Responsibilities:

Understand key drivers, relationship factors & service delivery nuances for effective project management.

Ensuring regular and formal management reporting. Driving critical project meetings and issue resolutions.

Delivered as required for the Program End-To-End facilitating with artifacts from Leadership to the 3rd party.

SPoC to communicate with entire program on the status for outstanding/pending business features, defects.

Ensuring smoother delivery of large set of Critical issues deployed in regular window.

Conflict Management / Resolution - Anticipate conflicts and take appropriate/timely actions to resolve them.

Responsible for resource ramp up offshore team. Ramped up a team of 10 plus resources from Project Initiation of the engagement.

Responsible for the offshore QA team set up and delivery with the code quality.

Key focusses on service strategy, service design, service transition, service operation and continual service improvement. 4

Drive the delivery of business outcomes via project deliverables, transparent leadership and partnership with key stakeholders (leaders and DRI’s)

Accountable for ensuring Work Plans and interdependencies are updated (weekly), accurate, and aligned to all workstreams. Drive completion of tasks with the team.

Accountable for ensuring the mid-level plan (MLP) aligns with work plans, key activities, and interdependencies. for proactively identifying and managing RAID meeting

Assisted with process improvement, workflow, benchmarking and/or evaluation of business processes.

Facilitated monthly meetings with clients to document requirements and explore potential solutions

Worked closely with the development team to verify that business needs are fulfilled, and deliverables are produced within specified budget, quality and timely delivery.

Responsible for conducting KT sessions. Status reporting to the Steering Committee. Client: AMEX AR USA Duration: May 2018 to Aug 2019 Role: Test Manager

Served as a TM, Analysing, Creating, Co-ordinating, and validating requirement specifications by facilitating Joint Application Design (JAD) sessions and structuring interviews. Excellent Knowledge of Business Requirement Document

(BRD), Functional Requirement Document (FRD), Project life cycle with outstanding Business, Project Planning, Workflow, Execution and Controlled with ability of supporting multiple simultaneous short-term projects. Responsibilities:

Understand key drivers, relationship factors & service delivery nuances for effective project management.

Ensuring regular and formal management reporting. Driving critical project meetings and issue resolutions.

Delivered as required for the Program End-To-End facilitating with artifacts from Leadership to the 3rd party.

SPoC to communicate with entire program on the status for outstanding/pending business features, defects.

Ensuring smoother delivery of large set of Critical issues deployed in regular window.

Conflict Management / Resolution - Anticipate conflicts and take appropriate/timely actions to resolve them.

Responsible for the offshore QA team set up and delivery with the code quality.

Key focusses on service strategy, service design, service transition, service operation and continual service improvement.

Drive the delivery of business outcomes via project deliverables, transparent leadership and partnership with key stakeholders (leaders and DRI’s)

Accountable for ensuring Work Plans and interdependencies are updated (weekly), accurate, and aligned to all workstreams. Drive completion of tasks with the team.

Accountable for ensuring the mid-level plan (MLP) aligns with work plans, key activities, and interdependencies. for proactively identifying and managing RAID meeting

Assisted with process improvement, workflow, benchmarking and/or evaluation of business processes.

Facilitated monthly meetings with clients to document requirements and explore potential solutions.

Worked closely with the development team to verify that business needs are fulfilled, and deliverables are produced within specified budget, quality and timely delivery. Client: Sling UTAH USA Duration: Nov 2014 to Mar 2018 Role: Sr QA Lead.

Served as a Sr QA Lead for Onshore & Offshore QA team activities. Responsibilities:

Understand key drivers, relationship factors & service delivery for effective customer management.

Manage all QA functions including planning, strategy, and testing execution & tools.

Works with the Project Manager and other technical leaders to establish timetables and agree on a QA plan.

SPoC to communicate with entire program on the status for outstanding/pending business features, defects.

Ensuring smoother delivery of large set of Critical issues deployed in regular window.

Xbox One, Chromecast & Smart TV’s Sling TV implementation. Work on automated UI by using Selenium.

Contribute to the certification testing phase with MasterCard, VISA and Amex.

Monitor all QA activities and look after test results, leaked defects, root cause analysis and identify

Accountable for automated sling web-browser for chrome browser via selenium. Debug logs by fiddler and Charles and analyze the root cause. Gather and present testing metrics & activities to the project manager.

Reporting metrics to leadership using JIRA & SharePoint i.e., Committed Vs Delivered, Quality Metrics-Defects Count per sprint, Environment Downtimes, Blockers, Dependencies, Release Status, and Upcoming Releases

Work as a partial Scrum Master for a sling project.

Accountable for both – development team and product owner.

Focus on the team and find a way to help the team to take it to the next level and improve performance. 5

Client: Fidelity Business Services India Pvt. Ltd Bangalore India

Duration: Jun 2010 to Jun 2014

Served as a Test Engineer and worked in multiple projects in Fidelity. EDUCATIONAL & CERTIFICATIONS

Master of Business Applications in University of Madras, Chennai, India

Bachelor of Commerce in Nagarjuna University of Madras, Andhra Pradesh, India CERTIFICATIONS:

PMP – Certified

CSM – Certified

EXIN – Certified Agile Scrum Master

Oracle HRMS

ISTQB

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