MANPREET (PETER) DHILLON

** *********** **** • Glen Williams, ON L7G 0E8 • 905-***-****

ad3u62@r.postjobfree.com

An experienced Sales & Marketing oriented Business Management Professional with exemplary organizational and project management skills SUMMARY OF QUALIFICATIONS

Over 10 years of experience in all aspects of marketing, sales, and business management.

Diverse professional development, including purchasing/sales, inventory control, customer service, personnel, and marketability.

A committed team player, with a proven ability to meet and exceed set goals and deadlines.

Exceptional focus and follow-through abilities, with a record of efficiency and productivity.

Work effectively with colleagues and clients at all levels.

Detail orientated multi-tasker, with exemplary organization, mathematical and task management skills.

PROFESSIONAL EXPERIENCE

Synapse Merchant Group 09/10 – 03-20

Manager, Money transfer operations

• Managing all aspects of department which overlooks all incoming/outgoing payments for international clientele.

• Ensuring all staff are trained and provided the necessary coaching to excel in not only their current position but for possible future roles.

• Participated in contingency testing and planning for possible disruptions.

• Researching all processes in the department to look for efficiencies and any possible upgrades.

Rogers Communications Inc, Brampton, On 01/08 – 04/09 Converged Sales Specialist

• Marketing various types of both business and personal communication and entertainment packages to the general public.

• Assist in the necessary steps for company product evaluations in order to educate the necessary departments on new and upcoming product promotions.

• Assisted in new training and development for new hire ICU’s.

• Proactively probed and listened to customers in order to provide a solution-based sale rather than profit based, therefore reducing rate of churn of company clientele. D.M.S. Concrete & General Contracting Inc. Mississauga, On 2000- 2005 Business Development Manager

• Responsible for developing business relationships leading to multiple sales with prospective investors and design/build teams.

• Negotiating and setting performance/payment schedules as per contract.

• Provide leads for project funding when necessary. TORONTO INTERNATIONAL CENTRE, MISSISSAUGA, ON 01/91- 01/95 & 07/97 –12/05 Gaming Supervisor (1991-1995) Senior Gaming Manager (1997-2005)

• Responsible for all aspects of the daily business operations for a strictly government regulated gambling environment.

• Directly supervising staff of over 27 employees in a customer service-oriented business.

• Responsible for reporting all sales data to designated executive board members.

• Training staff and developing competent team players.

• Handled personnel issues, development and discipline of workers, supervised safety training.

• Provided exemplary standards of customer service; resolved customer queries, disputes and complaints, while ensuring a high quality in delivery of customer service.

• Directly involved with all departments (Marketing, Accounting, Charities Co-op Executive committees & Alcohol & Gaming Control Commission of Ontario) to ensure service level agreements were met with both charitable organizations and municipal/provincial governments.

• Prepared and analyzed sales budgets as well as preparing and tracking all financial data on a daily, weekly and monthly basis.

• Created and implemented original “off the wall” marketing campaigns and sales strategies to create customer momentum and repeat clientele.

• Solicited municipal, provincial & national charitable organizations in order to license and recruit them under our charities co-op umbrella to provide sufficient funding for their needs as well as fuel the financial bottom line of the business.

• Represented and spoke for our organization at various gaming conventions/summits throughout Canada and the U.S.A

CASINO CONSULTANTS/CASINO COUNTRY, NORTH YORK, ON 01/95 – 06/97 Charity Casino/Business Manager (1995 – 1997)

• Solicited business through consultation and presentation of ideas and developed new accounts through acquisition of various charitable gaming contracts.

• Managed all financial data and presented such data on an hourly basis throughout all casino events.

• Managed staff of 60 employees while maintaining financial data and government guidelines on an hourly basis.

• Strategically implemented marketing techniques to maintain an increase in clientele. CERTIFICATIONS

Attained OSSD

Business Administration (Sheridan College 1996)

Safety Regulations training (WHMIS)

Various supervisor training courses (Assertive supervision, Leadership skills for supervisors, Core supervisory skills)

Health and Safety Awareness training

SKILLS

• Quick and efficient learner, with the ability to thrive in a fast-paced environment.

• Excellent time-management, communication, problem solving, and teamwork skills demonstrated when dealing with a wide variety of client issues.

• Proficient with computers and various programs such as Microsoft Office (Word, PowerPoint, Excel, Access) and several other programs.

• Advanced Leadership abilities led teams in several different roles within all organizations. References Available Upon Request

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