KaTonya Harris

Houston, TX ***** ad3u5y@r.postjobfree.com

+1-601-***-****

Authorized to work in the US for any employer

Work Experience

Claims Expert

Asurion

April 2023-July 2023

Customer interactions via phone. Data Entry/ issues/Claims of cellular devices and home technical devices for purposes of repair, replacement or reimbursement.

Product Handler

Houston Distributing

Company

August 2021-January 2023

Organization of emptied pallets and general workspace housekeeping. Fulfilment of beverage orders across business service area. Repetitive lifting of bulk beverage products to meet production demands, routinely 30-50 Thousand cases per shift. Requires continuous filling of 24 automated 15-foot conveyor lanes from stored palletized product. Aisle assignment varies daily. Demands Physical conditioning to maintain pace for duration of 8-to-12-hour shift.

Warehouse Associate

Cpap.com-Stafford, Tx

March 2021-July 2021

Warehouse associate, packer, selector. Fulfillment of orders made for various medical Cpap equipment. Use of pallet jack, loading trucks, tracking orders. Pm portion of job included building full pallets from partial pallets then wrapping to store unused inventory. Accurately counting and inputting data to properly account for current inventory.

Data Entry Clerk

Transcore - Houston, TX

September 2020 to March 2021

Input alphanumeric data from plate images taken from tollway locations. Included state, and various vehicle classifications.

SR.CSR/CSR II/Lead

Entergy Services - Jackson, MS

January 1998 to December 2015

•Office Professional with extensive experience in billing/ payment solutions. High-volume, escalated call handling. Included research and response to customer inquiries/complaints via email, return calls, fax and/or mailed request correspondence.

•Provided hands-on leadership support in CCS, AIS, CIS, externally, internally, with focus on positive outcomes for peers and customers alike. Recognized as a CCS super user for the department.

NOTE: Software System SAP was renamed and utilized as CCS for Entergy Corporations.

Served as an administrative superior in the absence of the supervisor.

•Proactively analyzed existing payment & billing issues in order to implement new strategies, processes, and solutions to improve performance.

•Utilized innovation and resourcefulness which increased efficient handling of high call volume issues.

•Coach for new hire training as well as provided assistance for existing Agents amid implementation of Horizon training system.

•Acquired ability to maintain positive attitude, good communication skills, teamwork resolve while accurately performing under pressure.

•Promoted as full-time CSR, Credit Specialist, Account Manager, Escalation Lead,

Commercial Agent(Entergy Business Center), Floor lead, One Point Desk Lead, Agriculture/Technical Agent

Shipping Clerk

McCarty-Holman - Jackson, MS

January 1997 to December 1999

*Order selector, pallet jack/standing forklift operator.

*Promoted as full-time Inventory Control Clerk, Receiving Clerk& Shipping Clerk.

Assistant Manager

Metro Petroleum - Jackson, MS

January 1994 to December 1997

*Supervised a team of 7-12 employees.

*cash Audits, Inventory Control Audits, balance sheets, customer service, & bank deposits.

Education

Certificate of Completion in Microsoft Office Suite

Houston Community College - Houston, TX

March 2020 to November 2020

Some College in Accounting/Business Management

ITT Technical Institute - Madison,

MS 2014 to 2016

Some College in Biology

Hinds Community College - Jackson, MS

1993 to 1995

Some College in Biology

Belhaven College - Jackson, MS

1992 to 1993

Skills

•Business Management

•Accounting

•Journal Entries

•Warehouse experience (10+ years)

•Forklift

•Microsoft Office (10+ years)

•Supervisor experience (10+ years)

•Accounts receivable

•Computer skills (10+ years)

•Payroll

•English (10+ years)

•Leadership (10+ years)

•Customer service (10+ years)

•Office manager experience (10+ years)

•Materials handling (10+ years)

•Typing (10+ years)

•Management (10+ years)

•Customer support (10+ years)

Indeed Timed Assessment Results

Customer service — Proficient

September 2021

Identifying and resolving common customer issues Full results: Proficient

Warehouse shift leader — Expert September 2021

Supervising warehouse staff and maintaining safety and security standards

Full results: Expert

Sales skills — Highly Proficient

August 2020

Influencing and negotiating with customers Full results: Highly Proficient

Written communication — Highly Proficient

September 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient

Basic mechanical knowledge — Proficient September 2021

Understanding and applying mechanical concepts and processes

Full results: Proficient

Basic computer skills — Proficient

September 2021

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Memorization — Proficient

September 2020

Committing product or merchandise information to memory and recalling it at a later time Full results: Proficient

Customer focus & orientation — Highly Proficient

August 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Management & leadership skills: Impact & influence — Highly Proficient June 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient

Inside sales — Proficient October 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient October 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Automotive maintenance — Proficient October 2021

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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