Data Entry Warehouse Associate
Resume:
KaTonya Harris
Houston, TX ***** ***********@*****.***
Authorized to work in the US for any employer
Work Experience
Claims Expert
Asurion
April 2023-July 2023
Customer interactions via phone. Data Entry/ issues/Claims of cellular devices and home technical devices for purposes of repair, replacement or reimbursement.
Product Handler
Houston Distributing
Company
August 2021-January 2023
Organization of emptied pallets and general workspace housekeeping. Fulfilment of beverage orders across business service area. Repetitive lifting of bulk beverage products to meet production demands, routinely 30-50 Thousand cases per shift. Requires continuous filling of 24 automated 15-foot conveyor lanes from stored palletized product. Aisle assignment varies daily. Demands Physical conditioning to maintain pace for duration of 8-to-12-hour shift.
Warehouse Associate
Cpap.com-Stafford, Tx
March 2021-July 2021
Warehouse associate, packer, selector. Fulfillment of orders made for various medical Cpap equipment. Use of pallet jack, loading trucks, tracking orders. Pm portion of job included building full pallets from partial pallets then wrapping to store unused inventory. Accurately counting and inputting data to properly account for current inventory.
Data Entry Clerk
Transcore - Houston, TX
September 2020 to March 2021
Input alphanumeric data from plate images taken from tollway locations. Included state, and various vehicle classifications.
SR.CSR/CSR II/Lead
Entergy Services - Jackson, MS
January 1998 to December 2015
•Office Professional with extensive experience in billing/ payment solutions. High-volume, escalated call handling. Included research and response to customer inquiries/complaints via email, return calls, fax and/or mailed request correspondence.
•Provided hands-on leadership support in CCS, AIS, CIS, externally, internally, with focus on positive outcomes for peers and customers alike. Recognized as a CCS super user for the department.
NOTE: Software System SAP was renamed and utilized as CCS for Entergy Corporations.
Served as an administrative superior in the absence of the supervisor.
•Proactively analyzed existing payment & billing issues in order to implement new strategies, processes, and solutions to improve performance.
•Utilized innovation and resourcefulness which increased efficient handling of high call volume issues.
•Coach for new hire training as well as provided assistance for existing Agents amid implementation of Horizon training system.
•Acquired ability to maintain positive attitude, good communication skills, teamwork resolve while accurately performing under pressure.
•Promoted as full-time CSR, Credit Specialist, Account Manager, Escalation Lead,
Commercial Agent(Entergy Business Center), Floor lead, One Point Desk Lead, Agriculture/Technical Agent
Shipping Clerk
McCarty-Holman - Jackson, MS
January 1997 to December 1999
*Order selector, pallet jack/standing forklift operator.
*Promoted as full-time Inventory Control Clerk, Receiving Clerk& Shipping Clerk.
Assistant Manager
Metro Petroleum - Jackson, MS
January 1994 to December 1997
*Supervised a team of 7-12 employees.
*cash Audits, Inventory Control Audits, balance sheets, customer service, & bank deposits.
Education
Certificate of Completion in Microsoft Office Suite
Houston Community College - Houston, TX
March 2020 to November 2020
Some College in Accounting/Business Management
ITT Technical Institute - Madison,
MS 2014 to 2016
Some College in Biology
Hinds Community College - Jackson, MS
1993 to 1995
Some College in Biology
Belhaven College - Jackson, MS
1992 to 1993
Skills
•Business Management
•Accounting
•Journal Entries
•Warehouse experience (10+ years)
•Forklift
•Microsoft Office (10+ years)
•Supervisor experience (10+ years)
•Accounts receivable
•Computer skills (10+ years)
•Payroll
•English (10+ years)
•Leadership (10+ years)
•Customer service (10+ years)
•Office manager experience (10+ years)
•Materials handling (10+ years)
•Typing (10+ years)
•Management (10+ years)
•Customer support (10+ years)
Indeed Timed Assessment Results
Customer service — Proficient
September 2021
Identifying and resolving common customer issues Full results: Proficient
Warehouse shift leader — Expert September 2021
Supervising warehouse staff and maintaining safety and security standards
Full results: Expert
Sales skills — Highly Proficient
August 2020
Influencing and negotiating with customers Full results: Highly Proficient
Written communication — Highly Proficient
September 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient
Basic mechanical knowledge — Proficient September 2021
Understanding and applying mechanical concepts and processes
Full results: Proficient
Basic computer skills — Proficient
September 2021
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Memorization — Proficient
September 2020
Committing product or merchandise information to memory and recalling it at a later time Full results: Proficient
Customer focus & orientation — Highly Proficient
August 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Management & leadership skills: Impact & influence — Highly Proficient June 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient
Inside sales — Proficient October 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient October 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Automotive maintenance — Proficient October 2021
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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