Frank Mathis

**** ******** **

Decatur, GA *****

404-***-****

ad3u5h@r.postjobfree.com

Mature, poised customer service representative who is dedicated and hardworking seeking a position that utilizes and builds upon my skills and experience to efficiently provide exceptional customer service. SKILLS

• Excellent customer service skills • Commercial awareness • Accountability • Exceptional interpersonal skills • Clearly Communicate

• Problem-solving skills. • Organized and process-oriented • Training/Development of staff • Goals -oriented EXPERIENCE

Continnum Global Solutions (Verizon Port Remote Call Center) July 2022-November 2023

Remote call center who contracted with Verizon and handled Ports from other carriers. Had to use exceptional customer service as you handle frustrated customers who needs help keeping their same number as they switch companies. Aldi-Shift Manager

April 2021-July 2022

Helped oversee total operations of the store, scheduling, inventory and truck orders, deposits, and all credit card invoices. Manage over 15 employees and 4 managers. Payroll and handled all customer complaints, trained all new employees to provide exceptional customer service in a fast paced environment.

Capital Credit Solutions-Alpharetta, GA-CSR

February 2017-March 2021

Inbound call center that handled customer service for different credit card companies. Provided credit/payment arrangements. Helped customers with complaints, how to use mobile app and processed payments. Cream Bar and Bistro -Atlanta, GA-General Manager

March 2010- December 2016

Worked my way up from a key holder to a General Manager due to the engagement from the staff. Hired and aligned the team to deliver exceptional guest service creating repeat business. Ran overall operations, hired and developed managers, delivered strong P&L results. EDUCATION

Strayer University-Online-Business Administration and Management January 2018-2021

In school for a Bachelor's degree for Business Administration and management