FRANKLIN CASTRO

Thornton, Colorado-us

Cell: 303-***-****

Home: 303-***-****

ad3u43@r.postjobfree.com

Energetic, creative, and positive individual seeking a CSR leadership position helping customers with their issues with orders, service levels, and/or involved in a more technical position supporting a business platform. Consider myself computer literate, and able to contribute easily to an e-office environment.

BACKGROUND:

Up to this point working in various support roles for a multinational telemarketing company while bringing the best of service and the customer experience An experienced telecom industry worker working in two high level positions in a network operating center as a technical contact, and technical customer account manager able to support technical or service level agreement issues. Able to bring my knowledge of the several Microsoft Learning platforms focusing on client, server, databases, network admin environments and network design projects as well.

SKILLS:

Customer Service

Technical Ability

Problem Solving

Interpersonal

Persistence

Curiosity

Research

Communications

MS Office Expert

Server/Client/SQL

Network Support

Cert Nurse’s Aide

SUMMARY OF WORK:

24/7 Intouch Telemarketing, Aurora, CO-2018 -2020 -a multinational company who manages business campaigns for many brand names across different industries, held two different positions:

Walmart, Inc. 2019-2020 General Merchandise Superstores brand-24/7 Intouch contract-CSR-helping US customers by tracking customer shipments, created claims tickets, and verified claims payments.

Airbnb, Inc. 2018-2019 Short term Rental Vacation Properties brand 24/7 Intouch contract --Claims Analyst--helping a property owner (host) who is claiming property losses after a (guest) stay, the claim process was evidence based, detailed research process issued damage claim payments.

Aerotek Denver Tech Center, Englewood, CO. 2017-2018 Temporary Job Placement Agency Intouch contract, held one position as a temporary before integrated into a full time, permanent position:

Walmart, Inc. 2017-2018 The Neighborhood Markets Grocery brand-24/7 Intouch contract-CSR-helping US customers with an array of inquiries from completing an order, status of a refund on damaged items, or questions about a delivery.

Healthcare Aide 2007-2018 Various positions helping the frail in our communities in their homes, and at nursing centers for over a decade, references upon request.

EDUCATION:

National American University 2012-2014 Microsoft IT Academy Program e-learning-Windows Server 2008, Active Directory 2008, Network Infrastructure, SQL

Front Range Community College 2001-2002 Cisco Training Institute, CCNA

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