Customer Service Store Operations
Resume:
Christa Napitupulu
Myrtle Beach, SC *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Housekeeper
Portside@ Grand Dunes - Myrtle Beach, SC
July 2023 to Present
• Clean resident rooms.
• Change bed linens.
• Cleaning common area bathrooms and stocking.
• Take out any resident trash
• Dust, vacuum, clean bathrooms and kitchen.
• Clean kitchens.
• Respect my residents and provide uplifting conversation and experience with a clean unit.
• Clean common areas and any bathrooms.
Housekeeper/Kitchen Aid
Marion Assisted living - Olney, MD
September 2022 to June 2023
Job duties:
• cleaning residents rooms and bathrooms.
• Change bed linens and wash, dry and fold residents laundry.
• Clean common areas by dusting and vacuuming.
• Cleaning common area bathrooms and stocking.
• Assist with kitchen in plating food, serving drinks, washing dishes, as well as clearing tables and setting up for lunch and dinner.
• Set up for any events or activities for the residents Manager
Roy Rogers - Germantown, MD
April 2014 to November 2016
Responsibilities
* Manage daily store operations of a 1.5 million high profile store
* Coach and develop new and existing partners t support daily store operations
* maintain daily chain of custody for cash deposits, tips and store operating funds
* Track, receive, and order store supplies through IMS
* Implement, coach, and role model lean repeatable routines during shifts
* Plan and do promotional set-ups, communicate goals to the team, track promo to date performance to achieve company goals
Accomplishments
Skills Used
I lead the store team to achieve sales and promotional goals I developed new skills in employee developement and training Repeat customer due to exceptional customer service skills Coached the partners on problem solving
Communicated well with partners and customers
Skills Used
Exceptional customer service skills
Merchandising and display
Employee developement and training
Sales growth
New product upsale and promotion
Problem solving
Inventory tracking and control
Store Manager
Starbuck's coffee Company - Olney, MD
January 2008 to June 2014
Responsibilities
* Manage daily store operations of a 1.5 million high profile store
* Coach and develop new and existing partners t support daily store operations
* maintain daily chain of custody for cash deposits, tips and store operating funds
* Track, receive, and order store supplies through IMS
* Implement, coach, and role model lean repeatable routines during shifts
* Plan and do promotional set-ups, communicate goals to the team, track promo to date performance to achieve company goals
* Contribute to stores 15% increase in customer voice, overall satisfaction and 96% Ecosure audit for FY10, FY13, and 98% for FY14
Accomplishments
Exceptional customer service skills
Merchandising and display
Employee development and training
Sales growth
New product upsale and promotion
Problem solving
Inventory tracking and control
Skills Used
I lead the store team to achieve sales and promotional goals I developed new skills in employee development and training Repeat customer due to exceptional customer service skills Coached the partners on problem solving
Communicated well with partners and customers
Education
High school or equivalent
Arlington Baptist High - Baltimore, MD
1993 to 1995
Skills
• Cash Handling
• Customer Service Skills
• Inventory
• Management
• Sales
• Scheduling
• Team Building
• training
• Payroll
• Administrative Experience
• Food preparation
• Accounts Receivable
• Bookkeeping
• POS
• Customer service
• Store management
• Sales
• Training & development
• Leadership
• Hospitality
• Hotel experience
• Housekeeping management
• Barista experience
• Accounts receivable
• Lean
• Payroll
• Accounts payable
• Cash handling
• Product demos
• Restaurant experience
• Merchandising
• Communication skills
• Cleaning
Certifications and Licenses
ServSafe Food Handler
April 2015 to July 2018
Driver's License
Groups
Headcount.org
January 2014 to Present
I volunteer each summer at events to teach kids the importance of why our votes mean so much. At events I register over 18 to vote in the next election.
Contact this candidate