PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

GIOVANE FERNANDEZ

689-***-**** ad3u3x@r.postjobfree.com Oviedo, FL 32765

Skilled and performance-driven banking and sales professional with a proven record of success meeting and exceeding goals in high volume environments. Motivated to provide superior customer service and drive sales through cold calling, referrals, and analyzing market trends to increase revenue and meet sales goals. Detail oriented, organized and analytical with

superior communication skills and ability to

manage multiple priorities.

Results driven self-starter with high record of

success meeting and exceeding professional

and personal goals.

Obtained and held the Florida 20-44 P & C

Personal Lines Agent License while employed

by Farmers Insurance Group.

Fluent in Spanish.

Seacoast Bank

Lake Mary, FL October 2019 - Present

CLIENT ADVISOR II

Increase bank assets, customer base and revenue

by building rapport with new and existing

customers to understand their current and future

financial needs, and matching products and

services to those needs

Perform account research and analysis on business

and personal accounts while managing potential

risks for successful client request processing

Member of the escalations management team,

performing inbound and outbound support for

escalated customers to de-escalate and manage

challenging situations and circumstances

Exhibit high competency and professionalism

during customer interactions to create and

enhance relationships and help accomplish

financial goals.

Farmers Insurance Group

Lake Mary, FL March 2012 - March 2018

SENIOR SALES AGENT

Educated clients regarding coverage and cost

across multiple products, via direct inbound and

outbound calls

Actively pursued opportunities to quote multiple

lines of business, with a strong focus on cross

selling

Performed well in a quota-based environment,

meeting and exceeding monthly sales goals and

frequently a Top Ten agent.

Made sound decisions that were in line with

underwriting guidelines and possible risk to the

company, based on client reports that were pulled

in accordance with internal procedures and

underwriting standards.

Sprint Together With Nextel Communications

Maitland, FL July 2004 - February 2009

ACCOUNT SERVICES SPECIALIST/ESCALATIONS MANAGER

EDUCATION

As a member of the Escalations Management

Team, used strategies and techniques based on

knowledge and experience to de-escalate and

retain customers

Assisted customers with troubleshooting and

servicing network/device technical issues

Responsible for reselling the company and

retaining multiple customer accounts in a quota-

based environment, while meeting and exceeding

all quotas given

Received multiple awards in recognition of being a Top Ten performer.

TCI The College of Technology, New York

COMPUTER INFORMATION SYSTEMS

Tidewater Tech Peninsula, Virginia

COMPUTER NETWORKING ADMINISTRATION

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