Darryl Dixon

224-***-**** ad3u3w@r.postjobfree.com

Objective To secure a position with a progressive and stable organization where my education and qualifications can contribute to the continual growth and progress of your business. Qualification A positive attitude, strong work and personal ethics allow me to bring a stable presence to your work environment. High energy, coupled with enthusiasm and dedication leads me to bring real practical outcomes to the workplace. A team player who can to adapt to various leadership and hands-on responsibilities. Accomplishments Store Manager of the month fifteen times in my tenure with Rent-A-Center

Number One in store growth and collections from 2008-2009 Exceeded team monthly goal 10 out of 13 months with Ace Cash Express

Ranked number one in the company 7 months straight Top Loan Servicing Manager Marine One Acceptance

Ranked number one in the collections department 28 out of 32 months and top 3 of all agents remaining 4 months COMPUTER SKILLS: MSP AS400 WPII Microsoft

PROFESSIONAL WORK HISTORY:

TMX Finance Carrollton, Texas

Collections Account Representative II October 30th, 2017 to Present

Ensure all collections strategies, efforts and results provide the proper balance between customer account retention and problem resolution.

Strive to meet daily and monthly assigned goals and objectives; maintain assigned accounts following all store collections policies and procedures while ensuring efficiency and compliance with regulations.

Capability to work with management on objective goal-setting to ensure accountability and to measure quality of performance within set time periods.

Over 15 years of experience in collections and customer service.

Steller verbal and written communication skills.

Exceptional ability to work in a fast-paced, results-driven environment

Ability to handle multiple challenging tasks with fervor

Exhibiting an assertive and positive personality to maintain a foremost regard for working relationships with customers, co-workers and business partners alike. Marine One Acceptance Corporation Dallas, Texas

Loan Servicing February 2015 - October 2017

Collecting assigned delinquent accounts by telephone contact and resolving delinquent upper-end accounts from 30- 90 days

Verify and maintain record of the reason for delinquency; suggesting solutions and making arrangements for payment which specify date, dollar amount and locations.

Located delinquent customers by contacting references from credit application, analyzing credit bureau reports and/or skip tracing; utilized Metronet system

Resolved insurance deficiencies on delinquent accounts.

Responsible for collecting and processing customers payments to satisfy deficiency balance on 300+ accounts monthly

Surpassed monthly clearing ratio and remaining queue balance goal set per company expectations

Training and assistance provided to all team members regarding loan servicing processes, guidelines and FDCPA best practices

Exeter Finance Irving, Texas

Collections July 2013 - February2015

Review and Monitor delinquent accounts daily; maintain losses at or below established guidelines for assigned job duties.

Properly and accurately document all account activities.

Initiate contact with customers in an effort to satisfy any deficient balances.

Make recommendations to management of accounts needing additional attention.

Assist other related departments as required by business needs.

Ensure compliance with Exeter’s policies & procedures, safety, state and federal process regulations and standards.

Collecting assigned delinquent accounts by telephone contact and resolving delinquent back- end/ recovery accounts from 30-60 days delinquent and above

Located delinquent customers by contacting references from credit application, analyzing credit bureau reports and/or skip tracing; utilized Metronet and Accurint systems America Cash Express (ACE) Irving, Texas

Collection Supervisor February 2012 - March 2013

Provided guidance and development for up to 16 employees to collect on payday and internet loans.

Managed collection employees and supervised to ensure first-line point of contact for customers.

Assisted in developing and maintaining an effective quality assurance team grade of 95%.

Provided assistance with collection efforts on problematic accounts e.g. Fraud, CND and Military

Provided weekly strategies by reviewing captured past data.

Responsibilities included preparing, maintaining and submitting reports to all levels of management regarding agent wrap time, call logs and cases files, time availability and time usage and most importantly, monthly achievement goals.

Monitor agent calls and provide constructive feedback and verbal coaching.

Review and ensure KPI metrics were met.

Utilized queues for setting up the dialer system and maintained coverage level and employee staff presence.

Reviewed reports including but not limited to customer service levels, accounts worked, and number of right-party contact, inbound calls log, outbound calls log, 3rd party contact, promise-to-pay kept percentage and auxiliary time.

Worked directly with the collection manager to insure proper training with all agents on accounts being placed with third party collection agencies.

Daily communication of corporate and departmental objectives.

Live monitored agents and assisted with escalated calls from team members.

Created a positive working environment while motivating agents to achieve productivity and performance standards.

Conducted panel interviews and assisted in the termination process; documented performance improvement issues and recommendation for disciplinary actions. Aarons Allen, TX

Assistant Manager/Collections September 2010 - February 2012

Collect 100% of Revenue and monthly goal profits.

Manage accounts and provide main goal of ownership.

Maintain monthly profits and charge-off accounts.

Oversee recovery percentages and possible charge-offs.

Manage store performances and monthly targets in manager’s absence.

Provide customers with complete knowledge of collection delinquency and company expectations.

Rent-A-Center Dallas, TX

Store Manager September 1999 - July 2010

Responsible for forecasting employees monthly goals

Ensured excellent customer service to all customers

Responsible for hiring and development of staff

Designed showroom floors throughout the district and provided marketing to attract customers to the store

Maintained store inventory and company assets

Exceeded monthly targeted revenue amount of 85K

Reached daily collections goals set by Rent-A Center and Fiona Services.

Initiated contact with customers in an effort to satisfy any deficient balances and maintained collection efforts for all loans accounts.

References available upon request

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