Customer Service Mental Health
Resume:
JESSICA TALIAFERRO
I am a hard-working, highly motivated, dedicated professional, who's action-oriented, with a strong communication skills. I can also balance and adjust to perform in any business setting.
Petersburg, VA 23805
**************@*****.***
I have gained experience in production, warehouse, recreation, customer service and mental health. I have a vast range of skills and still hope to obtain more. I'm interested in work that helps me grow as an employee and gives me the skills and fulfillment that will need to find a job that I can contribute to. Work Experience
Residential Counselor
True Care Home Health Care Services - Prince George County, VA December 2020 to Present
Oversee residential activities for clients with mental health disabilities. Provide excellent customer to residential clients through daily planned and structured actives. Provide essential services and support through out the day. Maintained documentations and policies. Preserve a clean and safe environment for residents. Provide transportation to day support as and activities. Customer Service Representative
Conduent - Midlothian, VA
March 2019 to Present
On call to help clients enroll into state approved Medicaid coverage. Provided client based authorized information to individuals acquiring about low- income based insurance and determinations. Give quality customer service with sensitive information in a high call volume environment. Knowledgeable of word and office tools. Able to access scripting and pertinent information. Participates in training groups and new projects.
Loader
UPS - Richmond, VA
August 2018 to June 2019
Load and sort packaging to be shipped. Lifted up to 50 lbs for distribution. Maintained a clean safe environment.
Customer Service Representative
General Dynamics Information Technology - Chesterfield, VA October 2015 to February 2019
Help beneficiaries understand Medicare and Affordable Care Act benefits. On call with knowledge of benefits and how to obtain them through provided scripted data. Able to deliver information in a friendly and conversational manner, while navigating through NGD systems. Hands on skills include use of desk top, and office programs. Also participates in focus group to help contractors with the development of how to deliver Medicare and the Affordable Care Act insurance information Cashier/Customer Service Associate
Chick-fil-A - Colonial Heights, VA
May 2015 to February 2016
Provided excellent customer service to hundreds of customers in an active food service environment. Keep work space clean and safe all while assisting customers with their orders. Exhibited professionalism, time management and the abilities to multitask and be versatile in the work place. Also able to adapt to new projects and positions. Worked cash machines and other electronic processing units. Picker
Amazon - Petersburg, VA
October 2013 to January 2014
Responsibilities
Picked items up to 50lbs at a fast and productive pace. Operated pick machine. Maintained a clean and safe work environment.
Accomplishments
Excelled in productivity.
Skills Used
Communication skills, and multi-tasking.
Packer
Amazon - Petersburg, VA
November 2012 to June 2013
Responsibilities
Packed quality items up to 50lbs at a fast and productive pace. Prepared custom made boxes for abstract items to be shipped. Maintained a clean and safe environment. Accomplishments
Excelled in Production
Used creative hands on skills to provided custom built boxes for those items that could not be shipped in standard boxes.
Skills Used
Multi-tasking, proficiency
Recreation Therapist
Southside Virginia Training Center - Petersburg, VA December 2011 to October 2012
Responsibilities
Implemented recreational activities for clients with sensory, cognitive, and physical disabilities. Provided assessments for support meetings. Developed activities and events that encourage and motivate stimulation for patients with mental and physical disabilities. Accomplishments
Developed relationships with clients. Assisted with Special Olympics at the University of Richmond. Skills Used
Artistic skills ( bulletin boards, arts and crafts, etc.), Communication skills, Microsoft Recreation Leader
Petersburg Parks & Leisure Services - Petersburg, VA June 2009 to December 2011
Responsibilities
Implemented recreational activities for participants in the city of Petersburg. Supervised camp sites,community events, and recreational sports. Maintained paper work, collect funds, and assembled activity plans. Liaisoned for camp and community events. Accomplishments
Encouraged participants of all ages to be active, and participate in recreational activities. Used recreational skills and knowledge to peak participants interest. Skills Used
Leadership, Creativity, proficiency, social skills, people skills, and coordination. Cashier
Food Lion - Petersburg, VA
April 2008 to June 2009
Responsibilities
Exhibited excellent customer service skills. Processed grocery items. Restocked shelves. Preserved a clean and safe working environment.
Accomplishments
Great customer service
Skills Used
Patients, and people skills
Recreational Aide
Petersburg Parks and Leisure Services - Petersburg, VA June 2004 to December 2005
Responsibilities
Assisted in organizing recreational fun for participants of the City of Petersburg. Provided ideas for camp activities and events. Assisted supervising camp sites, community events and recreational trips Accomplishments
Gained valuable skills and knowledge of job for future career endeavors. Assisted in seasoning many community events.
Skills Used
Creativity, Leadership, organizational skills and communication. Cashier
Taco Bell - Hopewell, VA
August 2000 to June 2001
Responsibilities
Exhibited excellent customer service. Processed food items on cash machine. Prepared food on cook line. Sustained a clean and safe environment.
Skills Used
Developed Customer Service Skills
Education
BS, Health Physical Education, Recreation in Physical Education Virginia State University - Petersburg, VA
2002 to 2011
Skills
• Customer Service
• Customer Care
• Call Center
• CSR
• Recreational Therapy
• Higher Education Teaching
• Scripting
• Food Production
• Oracle
• Developmental Disabilities Experience
• Customer service
• Oracle
• Teaching
• Cash register
• Scripting
• Data collection
• Cash handling
• Cooking
• Recreational therapy
• Leadership
Certifications and Licenses
Driver's License
CPR Certification
First Aid Certification
Additional Information
References
Ms. Shawanda Williams
(Supervisor) Residential Counseling
Mrs. Linea Sykes
(Manager ) Residential Counseling
(804) 490- 1847
Tiffany Lemons
(Associate) City of Prince George County
(619) 957- 4955
Contact this candidate