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Customer Service Business Development

Location:
Bay Shore, NY
Posted:
February 23, 2024

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Resume:

Richard C. Klein

*** ********** ****

West Islip, NY 11795

Cell 631-***-**** ad3u2r@r.postjobfree.com

SALES SKILLS:

Highly qualified Sales Executive with over 30 years of experience in IT Sales and Business Development. Dedicated leader responsible for developing cohesive Sales Teams and Increased Revenue Streams. Instrumental in building corporations to levels that fostered lucrative acquisitions and mergers. Possess key intuition and understanding of technology which led to ground floor introductions of innovative, emerging technology partners. These critical partnerships propelled revenue and market growth to separate our companies from the competition. Developed many trusted client relationships that have stood the test of time, many relationships still active today after 30 years. MANAGEMENT SKILLS:

Managed Sales Teams which worked closely with Technical Teams to develop, innovative, leading-edge DR/Business Continuance, Backup, and Archive solutions. Managed Client, Sales, and Technical Team relationships, assisted in coordination and project management of major solution implementations and roll outs. Generated sales strategies and objectives for team while mentoring sound client development and relationship skills to all Sales and Technical Team members. EXPERIENCE:

MICRO SYSTEMS SUPPORT CORP, LI New York

Senior Vice President of Sales 2013-present

Designed sales plans and was responsible for 8 plus years of multimillion dollars of sales and services, developed both customer and key vendor relationships which included a focus on Cyber Security vendors. Lead technical sales and Pre-Sales SE support for Sales Team for Dell, Checkpoint HPE, Barracuda, Malware Bytes, VMware, CarbonBlack, Sophos, SonicWall, Viper and Proofpoint. My responsibilities are to oversee Pre-sales presentations and post-sales physical deployments/implementations.Developed Sales planning and review of SOW’s, Test Plans and Maintenance Contracts. Managed Services for multiple contract clients for NetApp, Nimble, SonicWall, THALES, NeoScale and Decru solutions. Eplus, Inc., Sales

Senior Account Manager, New York, NY - 07/2005 - 05/2013 Provided Nationwide customers with total computing solutions, products, services, and support. Spearheaded the entire sales cycle management process from the initial client consultation, need assessment, product demonstration, analysis, and presentations to emphasize saleable features and convincing clients of its benefit, price negotiation and final sales closure. Provided system hardware configuration, software, and helped upgrade installation for clients. Suggested solutions for using hardware and software to provide security, networking, and virtualization. Initiation of many technical projects that improved performance and business functionalities, which included remote desktop solutions using VMware and Citrix. Desktop solutions also provided superior end user experience while improving client support. Top tier sales performance every year plus working with staff to develop technical training programs on new products to bring to our customers and prospects. Manchester Technologies Inc., Sales

Senior Account Executive, New York, NY 06/1984 - 07/2005 Leading salesperson for most of my tenue, responsible for introduction of new technologies that are now commonplace. Worked with the first generations of the IBM personal computers, first generations of LAN / WAN networks and Storage Area Networks. Responsible for local and major national accounts producing annual sales more than 5 million dollars. Education & Professional Certifications:

Thomas J Watson College of Engineering and Applied Science Binghamton University

Binghamton, NY.

Bachelor of Sciences, Industrial Technology

June 1984



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