***** * ******* ** ********, IL *****• PHONE 563-***-**** • ad3u2n@r.postjobfree.com

JOHN B. SMELTZER

OBJECTIVE

Seeking a management position where I can utilize my 20 years management experience and customer service skills to improve operations, increase profitability, and enhance growth.

SUMMARY OF QUALIFICATIONS

Big box-experienced manager whose 15 year career with Fortune 500 retailers has been distinguished by accelerated advancement, awards and goal-surpassing performance to plan

Comprehensive background leading all aspects of retail operations (e.g., P & L, merchandising, sales, customer service, inventory maintenance, personnel and payroll management) reinforced by 20 years of customer service and extensive retail management training

Able to effectively manage customer relationships by modeling superior customer service for others, ensuring all customer complaints are handled expediently and appropriately, and determining the root causes of customer issues to proactively improve customer service in the future

Possess strengths in management, leadership, organization, written and oral communication, and the ability to identify and solve problems

Work well with people of diverse backgrounds, cultures, professional and technical levels to insure inclusion among workforce

Proven to handle the demanding pace and pressure of a fast-moving environment

Passion for the field of store operations and employee training

Able to relocate

WORK EXPERIENCE

October 2013 – Present Burlington Coat Factory Tinley Park, IL

Store Manager

Provide superior customer service and drive sales and margin in alignment with the financial plan of a $7 million dollar location

Operational execution of all processes of store day to day operations including tasks such as facility maintenance, freight flow, payroll, cash office operations

Human Resources functions, hiring, training of new hires and ongoing employee development, council and couching as required. Participate, organizing job fairs, writing and delivering employee reviews

May 2004-October 2013 Lowe’s Home Improvement Davenport, IA

*Forbes Fortune #50 2011

Store Operations Manager

Provide superior customer service and drive sales and margin in alignment with the financial plan of a $30 million dollar store (Received the Lowe’s Ring for operational sales and excellence)

Control and monitor overall store expenses and ensure that all corporate financial and merchandising standards are maintained and enforced

Oversee a variety of store specific programs (e.g., Installed Sales, Delivery, Product Services, Commercial Sales, Special Order Sales)

Measure productivity and efficiencies in the following areas: Store Inventory Management, Freight Flow, Full Shelf Capacity, Downstocking Initiatives, and Receiving

Solely control the annual inventory process each year partnering with the corporate Inventory Control Manager to schedule staff, organize workload, review discrepancy reports and work with 3rd party outside inventory team. Consistently came in under assigned store shrink budget (.78 on .80 shrink budget for 2010)

Recruit and interview employees and ensure employees are trained and capable of performing their assigned duties and are able to provide superior service to our customers

Selected to enroll in the SMTP (Store Manager Training Program)

Also held position of Sales Manager and District Mentor for Management Training Program during career at Lowe’s as well as relocated to 3 different locations per business needs of district

Feb 2000- May 2004 Kohl’s Department Stores Moline, IL

*Forbes Fortune #142 2011

Personnel/Operations Manager

Assisted Store Manager in daily operations of running a $21.0 million dollar store

Directly responsible for sales, merchandising, and freight flow

Maintained payroll of $80,000/month, cutting/adding with trending business needs

Maximized store profits by analyzing weekly General Ledger reports and P&L statements

Interviewed, hired, and trained/retained associates

Met all monthly hiring goals (average associate population 130, up to 200 in November/December)

Ensured policy and procedure compliance through interaction with employees and managers

Handled benefit/insurance elections and store schedules for all associates

Held monthly store safety meetings/inspections and handled all accident claims

Supervised store’s maintenance and cleanliness/safety standards

Oct 1997- Jan 1999 Younkers Department Stores Davenport, IA

Sales Manager

Maintained sales and hiring of a $19.5 million store

Received various promotions resulting in managing the highest volume department in store upon departure

Completed management classes including: Coaching Sales Performance, Recruiting and Interviewing, Resolving Peer Conflict, and Developing Employee Potential

Trained and developed Sales Managers in training

Worked with customers on a daily basis & learned the importance of ensuring their satisfaction through excellent customer service, product knowledge, and merchandising/branding.

Led associates by example by bringing a positive energy and strong work ethic to the sales floor

EDUCATION

May 1991 Davenport North High School Graduate Davenport, IA

REFERNCES AVAILABLE UPON REQUEST

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