Toni Washington

Administrative Assistance, Human Resources, Call center Agent, Customer service, Data Entry,Packaging and Distributing, Customer Service Rep - Liquidation Channel Pflugerville, TX 78660

ad3u2g@r.postjobfree.com

+1-512-***-****

•16 years of experience in World Class Customer Service (CSR).

•Precise knowledge of modern office practices and procedures.

•Strong customer service skills, with the ability to diffuse difficult situations.

•Proficient in general office duties, including Microsoft Office and knowledge of basic business techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment.

•Type accurately at a rate of 40 w.p.m.; use 10-key calculator, maintain accurate records. As well as certified in typing and computer programming.

Willing to relocate to: Austin, TX - Round Rock, TX - Copperas Cove, TX Authorized to work in the US for any employer

Work Experience

CAP GEMINI, DALLAS Aug 2022 – Oct 2022

CSR

Answering calls about medical insurance

Assisting patients regarding insurance payments to receive their medicine.

Calling insurance companies in order to check insurance is up to date.

PNC BANK Mar 2022 – Sep 2022

CSR

Contacting customers about purchasing loans

Transferring to loan officers

Handling inbound and outbound calls

CSR - Customer Service Representative

Tata Consultancy Services (TCS) - Dallas, TX April 2022 to July 2022

Assisting assistant existing customers were troubleshooting and Ticketing management for customer service problems that they have with the systems or the equipment that you have from the company. Handling cold calls and problematic calls. Escalation and troubleshooting. And when minor updates and installing new software on equipment and Software troubleshooting as well.

Customer Service Representative

MAXimum Research, Inc. - Austin, TX March 2021 to September 2021

Answering inbound calls and Assisting customers with any information about the covid 19 shots ant she side affects it may have on them. Also making and maintaining appointments with facilities and Assisting with travel for the people with out transportation. On boarding, training, collection's, payroll, light book keeping. And if needed so provide Software troubleshooting as well.

•Handled billing issues and order inquiries

Data Entry Operator

311 Call Center - Civil Service - Austin, TX January 2020 to April 2021

Assisting company with data entry material while assisting customers or pontifical customers with any information and contract negotiations that m eff needed to be added or adjusted.

Customer Service Representative

Starwood Hotel & Resorts - Austin, TX

May 2018 to April 2019

Sales,and assisting Customers with booking hotels for future and upcoming events or vacations.

Human Resources Assistant

The Purple Gator - Austin, TX July 2016 to April 2019

Entering and transferring busies information, also enrolling /maintaining

new/existing patients in to the system, Checking in patients and scheduling appointments.

Customer Service Representative Financial Corporation of America - Austin, TX July 2017 to January 2018

Assisting Customers with medical payments, Data entry, and handling final decisions or informing patents about their medical insurance and coverage.

Data Entry Clerk

ATP2 LLC - Austin, TX

November 2014 to July 2015

Working for Veterans Affairs, Handling medical records, billing and scheduling for the veterans around the world.

Packaging and Distributing, Customer Service Rep

Liquidation Channel - Austin, TX June 2011 to December 2014

1.Greet customers over the telephone.

2.Answer questions regarding status of jewelry accounts as well as assist the Managers with attending to problems or complaints from customers in person, on the telephone or by written e-mail or fax correspondence.

3.Ticketing management

4.Set up and maintain various files, records.

5.Complete special projects as assigned by the Supervisor.

6.Respond to customer service requests and assist with all needs.

Food Service Administrator Austin State School - Austin, TX 2009 to 2011

1.Processed Patients food orders over the telephone.

2.Answer questions regarding status of food menus and attend to problems or complaints from patients and staff.

3.Tracked Patients Orders throughout the production process and notified the hospital staff of the on time delivery of patients food order.

4.Set up and maintain various menus on each specific patient.

5.Complete special projects as assigned including organized contact list and filing system of all my patients.

Customer Service Agent Walmart - New Orleans, LA 2005 to 2009

1.Responded to inbound service calls in a fast-paced, high-volume call center.

2.Explained our super saver service with customers and proposed different products and services based on their account history to help minimize their monthly bill as well their accounts.

3.Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.

4.Possess effective communications skills, and work well with others at all levels.

Education

High school or equivalent in Communications

Delgado Community College - New Orleans, LA April 2006 to September 2006

Associate in Business Management

Central Texas College February 2015

Diploma in Communications

Hahansville High School - Boutte, LA

STANLEY HIGH School,

Skills

•Typing (3 years)

•Data Entry

•Data Entry Operator

•Excel

•Data-Entry

•Word

•Customer Service

•10 Key Data Entry (6 years)

•Medical Office Experience

•Word Processing (9 years)

•Medical Billing

•EMR Systems

•10 Key Data Entry

•EMR Systems

•Insurance Verification

•Medical Billing

•Medical Office Experience

•Medical Records

•Medical Scheduling

•Word Processing

•Medical Coding

•Transcription

•CPT Coding

•HIPAA

•Clerical Experience

•Medical Receptionist

•QuickBooks

•ICD-9

•ICD-10

•Experience Administering Injections

•English

•Medical Terminology

•Patient Care

•Anatomy Knowledge

•Quality Assurance

•Phone Etiquette

•Computer Operation

•Events management

•InfusionSoft

•iOS

•Mac OS

•SharePoint

•Scripting

•Property management

•Human resources

•Computer literacy

•Recruiting

•Management

•Microsoft Powerpoint

•Office Management

•Communication skills

•ATS

•Software troubleshooting (3 years)

•Ticketing management (2 years)

•Software troubleshooting (4 years)

•Social media management

Certifications and Licenses

Food Handler Certification

Assessments

Spreadsheets with Microsoft Excel — Completed

March 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Completed

Customer Focus & Orientation — Highly Proficient

May 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Attention to Detail — Completed

August 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Logic & Critical Thinking — Familiar

April 2019

Using logic to solve problems. Full results: Familiar

Document Editing with Microsoft Word - Intermediate — Completed

April 2019

Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments.

Full results: Completed

Scheduling — Familiar

March 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Written Communication — Familiar

June 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar

Filing & Organization — Familiar

June 2019

Arranging and managing information or materials using a set of rules. Full results: Familiar

Call Center Customer Service — Completed

May 2020

Applying customer service skills in a call center setting. Full results: Completed

Basic Computer Skills: PC — Completed

August 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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