ADEYEMI TITILAYO OLUWAKEMI

*** ********* ****** **** ******* Ontario

M4X 1E9 437-***-****

ad3u2b@r.postjobfree.com

SUMMARY:

Highly motivated and customer focused professional, seeking a customer service representative position, to utilize exceptional communication and problem solving skills in providing outstanding services to client. An accomplished and business professional, with 5 years of experience in delivering optimal results and business goals in various telecommunication Industries. Deadline-oriented critical thinker, helps team members understand business ethics, practices and principles. Expert in working with a variety of communication channels such as phone, email and chat. Skills:

• Strong interpersonal and communication skills

• Ability to handle customer inquiries, complaints and feedback in a professional manner

• Excellent verbal and written communication skills

• Strong problem solving and conflict resolution abilities

• Empathetic and patient listener

• Ability to multitask and work in a fast paced environment

• Strong organizational and time management skills Experience:

Atmosphericstores

Customer Service Representative

2011-2015 (Allen Avenue, Ikeja, Lagos. Nigeria.)

• Responsible for the operations of the customer service department.

• Set goals, develop strategies and make decisions related to staffing,training,and customer service policies

• Analyze customer feedback to identify areas for improvement

• Monitor performance metrics such as call volumes, response time and customer satisfaction ratings

• Resolve escalated customer issues timely and satisfactorily

• Manage budgets and resources so as to ensure the team has the necessary tools and support needed to provide excellent services.

• Collaborating with other department such as sales, marketing and products development to ensure customer needs and feedback are taken into account in decision making and planning. Ruff n Tumble.

Team Leader

2015-2019 (Issac John street, Ikeja, Lagos, Nigeria.)

• Ensure an efficient and effective product flow by following our operational routines in your everyday work which includes but is not limited to;

• Unloading and sorting garments arriving daily by truck or container

• Picking, Allocating, Inducting and packing the right number of garments and/ or products for our customers

• Shipping clothing and products to our customers

• Process returns ensuring the correct refund is issued to our customers

• `Keeping the environment clean and organize to support operation excellence FAZSION WHOLESALE.

Customer Service Representative

2019-2023 (Opebi,Ikeja, Lagos, Nigeria.)

• Respond to customer inquiries via phone, email, and live chat, addressing their concerns and providing appropriate solutions.

• Assist customers with product selection, order placement, and tracking, ensuring a positive shopping experience.

• Making product suggestions according to the wants and needs of customers

• Locating prospective customers, generating them into leads, and eventually converting them to customers

• Collaborate with cross-functional teams to improve customer satisfaction and implement process improvements.

• Meeting or exceeding weekly, monthly, and quarterly sales quotas

• Processing customer's order return

• Following up with customers

• Providing Technical support

Adekunle Ajasin University

Akungba,(AAUA), Ondo State, Nigeria.

Bachelor of Science, Industrial mathematics.

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