Patient Care Coordinator
Resume:
Megan Robinson
**** ********* ***** ** *** ***, Rochester, MN 55904
*************@*****.***
Objective
To work as Patient Care Coordinator within Addison Group
Skills Summary
Over 20 years of pharmacy experience including retail, outpatient, specialty, and call center.
Complete comprehension of Medicaid and Medicare Pharmacy Services
Experienced with most national insurance companies.
Extensive knowledge of medical terminology
Collaborates with billing and claims to resolve billing related issues.
Able to evaluate and process prior authorizations.
Proficient with electronic medical record Epic, McKesson/Enterprise and Connexus
Communicates efficiently with patients to help understand copays and out of pocket expenses.
Demonstrates ability to work in detailed-orientated manner for pharmacy.
Able to learn and adjust quickly to new software/programs.
Works in a detailed and organized manner
Licenses and Additional Certifications
Minnesota Board of Pharmacy 2004 to current
Pharmacy Technician Certification Board 2004 to current
Immunization Administration 2023
Medication History Certificate 2022
Medication Therapy Management 2023
Work Experience
Mayo Clinic Specialty Pharmacy 2018-2023
Patient Care Coordinator
Relays information pertaining to prior authorizations and timing of them, why they are needed and what to expect. Following up with patient once information is received from insurance.
Make outbound calls to patients, verifying if they need refills on current medications.
Process orders for patients, accurately billing insurance and charging copays.
Verifies with patient address and PHI. Sets up order to be mailed.
Works closely with physicians and pharmacists to make sure patient is getting the utmost care.
Looks to see if possible, funding or copay assistance is available and if they qualify.
Preceptor to new hires and students who are enrolled in Pharmacy Technician school.
Mayo Clinic Outpatient Pharmacy Technician 2017-2018
Float Technician
Operate cash registers to accept payment from customers. Accept Copayments or charge to accounts.
Mix pharmaceutical preparations, according to written prescriptions.
Prepare and process medical insurance claim forms and records.
Process medical billing information.
Begin process for prior authorizations.
Flexible schedule allowing me to fill in shifts where needed.
Walmart Pharmacy, Owatonna, MN 2010-2017
Lead Pharmacy Technician
Receive written prescription or refill requests and verify that information is complete and accurate.
Enter prescription information into computer databases.
Establish or maintain patient profiles, including lists of medications taken by individual patients.
Maintain proper storage and security conditions for drugs.
Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
Sterling Drug Pharmacy, Owatonna, MN 2008-2010
Walgreens Pharmacy, Owatonna, MN 2004-2008
Education
Graduate of Owatonna Senior High School 2002
References
Julian Peters Ph.D. – Mayo Clinic Outpatient Pharmacist
Sarah Stieven Ph.D. – Mayo Clinic Specialty Pharmacist
Susan Flaker Ph.D. - SE Reginal Director of Mayo Clinic Health Systems
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