Jerry Manley

**** ******* **, ************, ** **234

Email: ad3u1o@r.postjobfree.com Tel.: 804-***-**** SUMMARY

Seasoned Customer Service Representative and devoted Customer Account Manager with 19 years of experience. Proven expertise in delivering exceptional customer service, elevating satisfaction levels, and resolving issues effectively. Adept at nurturing customer relationships, collaborating seamlessly with sales and production teams, and implementing successful communication strategies. Skilled in conducting pricing and market analyses, with a background spanning the automobile, dental, transportation, and energy industries. Excelled in multifaceted roles, placing customer service at the forefront of responsibilities. With 2 years of college courses and 2 years of sales experience, I consistently contribute to achieving business goals while upholding a positive company image. EXPERIENCE

Customer Account Manager Dominion Energy

August 2023 - Present

• Engage proactively with clients, understanding their needs to ensure company compliance.

• Strictly adhere to established procedures outlined in the standard operating manual.

• Provide crucial support for company operations as an integral team player.

• Identify and cultivate relationships with prospective clients, contributing to business goals.

• Consistently update the company's SAP software for effective communication with clients.

• Assess company targets, opportunities, strengths, and weaknesses to overcome new business challenges.

Customer Service Representative Ferguson Waterworks March 2022 – August 2023

• Maintain open communication through telephone, email, and chat with other departments and Ferguson stores.

• Coordinate between shipping and receiving departments and other Ferguson stores, managing orders, delays, and deliveries.

• Process daily Less-Than-Truckload and designated truckload shipments, ensuring timely staging, pickup, and delivery.

• Achieved a 92% customer satisfaction rating, reduced resolution times from 72 to 48 hours, and successfully handled 1200 customer inquiries monthly. Customer Service Representative / Sales Associate Hyman Bros Nissan KIA August 2021 - February 2022

• Utilized customer service skills to greet, converse, identify needs, and offer solutions.

• Managed online systems and paperwork for applications, loans, insurance, and rebates. Jerry Manley

6620 Hopkins Rd, Chesterfield, VA 23234

Email: ad3u1o@r.postjobfree.com Tel.: 804-***-****

• Negotiated favorable terms, resulting in a 34% increased customer satisfaction rate. Relocated from Germany to the USA

April 2021 – August 2021

Senior Customs and Border Control Agent Rosebrock GmbH & Co. KG May 2014 – April 2021

• Conducted USDA & US customs pre-clearance inspection of outgoing vehicles to the continental US.

• Managed customs clearance, inspection, cleaning, and delivery of customer vehicles.

• Coordinated repairs, towing, and cleaning, ensuring compliance with U.S. regulations.

• Oversaw all customer interactions with deliveries and pick-ups at the port location. Customer Service Representative / Delivery Agent Military Car Sales GmbH & Co. KG June 2004 - September 2012

• Coordinated operations in the Bremerhaven Free Port, including customs clearance of vehicles.

• Updated IT systems with vehicle status, monitored repairs, and coordinated transportation/pickup availability.

• Delivered vehicles, explaining features, safety regulations, and customs procedures.

• Increased customer satisfaction by 15%, reduced delivery time from 48 to 24 hours, and maintained a >99% customer account accuracy rate.

EDUCATION High School Diploma, Minor in Computer Programming

• Meadowbrook High School, Richmond, Virginia, 1981

• Fluent in German and basic Spanish language skills

• Proficient in all MS Office products and many other software systems, including SAP.

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