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Bar Manager Guest Service

Location:
Mumbai, Maharashtra, India
Salary:
40k
Posted:
February 23, 2024

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Resume:

ALBERT EDWIN PEREIRA

G-** SITABAIWADI, KALINA KOLIVARI GAON KALINA SANTACRUZ EAST MUMBAI -400098

Contact Number: +917*********, ad3u18@r.postjobfree.com

JOB OBJECTIVE:-

Prepared to remain long with the right company as Restaurant Bar Manager.

QUALIFICATION:-

Remarkable supervisory experience in a high volume specialty restaurant.

Total 13 years of experience mostly in restaurant and hotel

Extensive knowledge of restaurant and bar preparation and operation.

In depth knowledge of bar and restaurant service standards.

Sound knowledge of drinks and beverage technique, menu and food lists.

Excellent communication with management, guest, staff and co-workers.

computer skills with proficiency in micros and pos.

Immerse ability to make decision and flexible work schedules.

PROFESSIONAL EXPERIENCE:-

BIG BASKET (ANDHERI MUMBAI) from Sep 2022 till NOW

Operation Controller

Manage Ground work and Operations

TRUE TRAMM TRUNK (POWAI MUMBAI) from NOV 2021 to Aug 2022

Asst. Manager

Manage and direct all aspects of 96 covers Lounge .

Comply with the SOP laid by the company at all given time.

Prepare various reports, Competitive analysis, Weekly reports, and monthly reports Restaurant reports, Ba.

Guest service feedbacks analyzed, discuss with staff on daily basis and necessary actions are taken .focus on 100% guest satisfaction.

AUTUMN BISTRO & BAR ( ANDHERI MUMBAI) MAY 2018 till MARCH 2021

Bar Manager

Manage and direct all aspects of 102 covers Fine dining Restaurant.

Comply with the SOP laid by the company at all given time.

Prepare various reports, Competitive analysis, Weekly reports, and monthly reports Restaurant reports, Bar costing.

Guest service feedbacks analyzed, discuss with staff on daily basis and necessary actions are taken .focus on 100% guest satisfaction.

Liaising with customers, employees, suppliers, licensing authorities, sales representatives

Recruiting, training and supervising staff supervised the activities of 26 staffs”

INDIGO DELI KURLA (MUMBAI) AUG 2016 to MAY 2018

Bar Excutive

Manage and direct all aspects of 58 covers Restaurant.

Comply with the company Standard Operation Procedure at all given time.

Recruiting, training and supervising staff.

Compliance with licensing, hygiene and health and safety legislation/guidelines.

Prepare and Maintain Audit reports Competitive analysis, monthly Bar reports.

Guest service feedbacks analyzed, discuss with staff on daily basis and necessary actions are taken .focus on 100% guest satisfaction.

Controlling beverage cost.

Supervised the activities of 5 Staffs’

bellona hospitality (MUMBAI) JAN 2015 to AUG 2016

Bar supervisor

Manage and direct all aspects of 72 covers Pan-Asian Restaurant.

Comply with the company SOP at all given time.

Market the bar through promotion, publicity and regular guest and clients.

Prepare and Maintain Audit reports, Competitive analysis, Weekly reports, monthly reports Restaurant reports.

Guest service feedbacks analyzed, discuss with staff on daily basis and necessary. actions are taken .focus on 100% guest satisfaction.

Liaising with customers, employees, suppliers, licensing authorities, sales representatives etc.

Making improvements to the running of the business and developing the restaurant.

Controlling food and beverage cost.

Managed staffing of 11 service staffs.

TILT ALL DAY lower parel (MUMBAI) JAN 2014 to Dec2014

Bar supervisor

Manage and direct all aspects of the Italian restaurant.

Assign direct supervise & train the staff in compliance with the company SOP.

Handling the up-selling in the restaurant & implementing on-going-up selling schemes.

Controlling food and beverage cost.

Prepare and Maintain Bar reports.

Maintain guest checks, weekly inventories and audits.

Oversaw cleaning and safeguarding of equipment of facilities.

Ensure hygiene, safety and good sanitation.

Supervised the activities of 10 staffs.

Making improvement to the running of the business and developing the restaurant.

DELLA RESORTS (LONAVALA)

Asst.Bar manager Oct 2012– DEC 2013

In charge for 78 covers specialty bar called atrium lounge.

Market the bar through promotion, publicity and regular guest and clients.

Monitor cash flow and checks closely in daily shift.

Perform inventories and audits alternatively.

Perform shift briefing with bar staff in regards to sales, offers, promotion, sales, schedule, and targets.

Discuss with the managers about weekly promotions and improvise sales for the bar.

Train apprentice and newly joined staff about della standards and policies

Make appraisal for staff as per management requirement.

Supervised action of 8 bar waiter 2 bartenders and 2 bar stewards Guest service feedbacks analyzed, discuss and necessary actions are taken .focus on 100% guest satisfaction.

•Worked as Asst. Bartender To Bar supervisor [ March 2008 To Aug 2012]

indigo delegation, star dust bar, bistro grill bar,, villa 69, barker bistro bar

• Worked as a Bartender for CHEERS HOSPITALITY SOLUTIONS, DIAGEOS EVENTS & UNITED BEVERAGES, MUMBAI DEC 2006 TO FEB 2008. (Contract Basis) SMIROFF MIXIT EVENTS Mumbai

• Worked in operations in ARAMEX international courier from from 2000 to 2005

CERTIFICATE ACHIEVEMENT:-

• Successfully completed the Craft Course in BARTENDING at Institute of Hotel Management, Catering Technology & Applied Nutrition,2007 DADAR [W] Mumbai.

• Successfully completed the craft cource in cookry at insutitute of hotel management catering techonolgy & applied nutrition,2011 dadar [w] mumbai

ACADEMIC ACHIEVEMENT:-

Passed S.S.C from St. Xavier High School vile parle west 2007

Passed H.S.C from Maharastra state board 2009

DOCUMENTS DETAILS:-

Passport Details : Passport No. : G5157260

Date of Issue : 23/08/2007

Date of Expiry : 22/08/2027.

PERSONAL DETAILS

Date of Birth : 17 DECEMBER, 1981

Marital status : Married

Nationality : Indian Roman Catholic

Languages Known : English, Hindi, Marathi

Hobbies : Cricket & Coins Collection.

ALBERT EDWIN PEREIRA

Place: Mumbai



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