JH

JULIE HARLESS

ad3u0x@r.postjobfree.com 480-***-**** Greeley, CO 80634

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Credit card payment processing

Report generation

Report creation

Financial regulations knowledge

30 years of experience and knowledge of the financial world.

Multitasking and Prioritization

Responding to Difficult Customers

Upbeat and Positive Personality

Calm and Professional Under Pressure

Customer Retention Strategies

Verbal and Written Communication

Order and Refund Processing

Microsoft Office Expertise

Inbound and Outbound Calling

Wells Fargo Bank N/A Phoenix, AZ

Customer Service Representative

12/2017 - 07/2022

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Assisted customers with all online banking issues resolved those issues quickly.

Bank of America, NA Phoenix, AZ

Premier Phone Banker

09/2010 - 03/2013

Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.

Provided complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction. Navigated multiple computer systems and applications and utilized search tools to find customer information.

Facilitated exceptional customer service by meeting customer needs and recommending products to promote financial success. Summary

Skills

Experience

Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.

Researched and resolved complex customer inquiries regarding loans, credit and consumer accounts.

Maintained performance standards against targets such as call abandonment, turnaround time and accuracy of solutions offered. Truwesy Credit Union Tempe, AZ

Customer Service Representative

10/2006 - 09/2010

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

American Express Phoenix, AZ

Customer Service Representative

08/1985 - 09/2006

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Educated customers on special pricing opportunities and company offerings.

. Also worked in merchant services.. Did charge backs on credit card Transactions, processed till resolved.. Worked on all card types that was offered Thru American Express.

Shadow Mountain High School Phoenix, AZ

High School Diploma

06/1985

Education and Training

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