Customer Service Accounts Receivable

********@*****.*** 678-***-****

Demetria Q. Haugabook

Professional Skills

High qualified business professional, with an unprecedented determination to succeed. Enjoy new challenges. Continuously exceed expectations. Proven ability to develop others and create a team-oriented environment. Proactive, tactical planner. Well organized through time management, attention to detail. Flexible, reliable, tenacious, dedicated, loyal and perseverant.

Education

Courses completed toward Bachelor of Science in Nursing, NorthCentral University, Online

B.S. Business Administration– Fort Valley State University, Fort Valley, GA

Courses completed toward Bachelor of Arts in Fashion Marketing and Management – Atlanta Intercontinental University, Atlanta GA

Professional Experience

Office Manager Premier Enterprises, Roswell GA 03/2010 – 04/2021

Presided over operations, merchandising, sales, customer service and staff

Delivered comprehensive training to team members regarding customer service

Mentored upcoming managers

Managed inventory and inventory processing

Controlled scheduling and performed entry level interviews

Responsible for product placements and vendor relationships

Managed daily receipts, balanced registers, and prepared and made deposits

Managed and organized all administrative duties

Implemented office policies and procedures

Delegated work to staff and managed their workload

Trained personnel on software applications and equipment

Performed all billing, banking, and payroll preparation

Managed Accounts Payable and Accounts Receivable

40 associates

Executive Assistant, Assistant Administrator Mt. Carmel Baptist Church, Atlanta

08/2011 – 09/2015

Managed and maintained the Pastor’s schedule

Made travel arrangements for the Pastor and Assistant Pastor

Prepared agenda and planned such as coordinating catering luncheons for committees and board

Opened, sorted, and distributed incoming correspondence including fax and emails on behalf of the Pastor

Coordinated and directed office services, such as records, department finances, budget preparator, personnel issues and housekeeping, to aid the Pastor and church members.

Established daily operational procedures for verification of handling and disposition of merchandise and the accuracy of church inventory

Attended meetings to record minutes

Filed and retrieved corporate documents, records, and reports

Answered phone calls and directed to appropriate departments and recorded message

Consulted with individuals, specific interest groups and others, on behalf of the Pastor

Prepared invoices, reports, documents using spreadsheet, database, and presentation software

Coordinated activities of the church with central purchasing merchandising, sales, and finance department to ensure availability of merchandise and proper execution of administrative transactions to the Pastor and Administrator in a timely manner

Coordinated and managed administration policy and procedures for office and organization

Accounts receivable and Accounts payable

15 associates

Director of Billing Tucker Nursing Facility, Tucker Ga 06/2000 – 03/2011

Arranged debit repayment and established repayment schedules based on patient financial obligations

Accounts receivable and Account payables

Located delinquent accounts and notified patients by mail and phone to solicit payment

Sorted, filed correspondence, performed miscellaneous clerical duties, answered correspondence, and wrote reports

Medicaid, Medicare, and private pay billing

Warner Robins Nursing Facility, Warner Robins GA

Director of Admissions 03/2000 – 06/2000

Monitored the use of diagnostic services, inpatients beds, facilities, and staff to ensure effective use of resources and assessed the need for additional staff and services

Prepared activity reports to inform management of the status and implementation plans of programs and services

Inspected the facility and recommended modifications for state inspection compliance to ensure state regulations were in accordance with the guidelines

Developed, expanded, and implemented medical programs health services to promote research rehabilitation and community health

Director of Payroll 12/1999 – 03/2000

Served as link between management and employees by resolving questions, interpreting, administering contacts and resolving work related issues

Planned and conducted new employee orientation to foster positive attitude toward organizational objectives

Administered compensation benefits, performance management systems and safety programs

Provided current prospective employees with information regarding policies, job duties, work conditions wages, and opportunities for promotion and employee benefits

Maintained records, completed statistical reports concerning personnel related data such as new hires, transfers, performance appraisals and absenteeism rates.

Administrative Assistant 09/1999 - 12/1999

Managed all aspects of daily operations and department of associates. Ensured timely completion of the workload in an efficient and safe manner while demonstrating a commitment to teamwork, associate growth, development and continuous improvement of processes and performance

Defined and implemented improvement plans for both processes and people headcount up to 95 associates

Greeted visitors, callers, transferred inquires, or directed to the appropriate party

Composed, typed, and distributed correspondence and reports

Business Office Manager Marshall Newsome, Warner Robins GA NET 02/1990 – 02/2000

Planned, organized, and managed the work subordinate staff to ensure that the work was accomplished in a manner consistent with the organizational requirements

Served as link between management and employees by handling questions, interpreting, and administering contracts and helped resolve work related problems

Planned and conducted new employee orientation to foster positive attitude toward organizational objectives

Administered compensation benefits and performance management systems safety and recreation programs

Provided current and prospective employees with information about policies, job duties, working conditions, wages opportunities for promotion and employee benefits

Maintained records and compiled statistical reports concerning personnel related data such as new hires, transfers, performance appraisals, and absenteeism rates

Weekly quota 1500 Medical Billing, Medicare, and Private pay

Directed activities related to dispatching, routing, tracking transportation vehicles and vehicle maintenance

Implemented schedules and policy changes

35 associates

Certification

Certificate in Human Resources Management Professional Development Program

Certificate in Managers Basic Skills Courses

Computer Skills

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Office Outlook

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