PROFILE:

Challenge-oriented individual with skills in operations, sales and marketing

Well-honed skills in developing new markets, packages for services and cultivating new customers

Possess a personal philosophy of providing uncompromising service to customers, resulting in high customer retention and company profitability

Possesses excellent verbal, written and interpersonal skills; relate easily at all levels with colleagues, management, and customers.

Disciplined in work habits, ability to function smoothly in a fast paced environment

Employ strong listening skills and product knowledge when communicating with customers

Experienced in RBS software, scheduling, dispatch, equipment records

SKILLS

Developed working relationship with all customers, hotels, tour operators, third- party vendors

25 plus years in the Hospitality Business including travel agencies, hotel management, airlines, and motor coach charters and tours.

Familiar with power point, other essential software

Seeking a position where my background and extensive experience in Sales and Operations can be utilized

EXPERIENCE:

Conduct research and cold calling on Corporate, Association, and SMERF, Motor Coach business in Ohio, Pennsylvania and select areas of opportunity.

Experienced in team development in all departments, delivering uncompromising customer service

Develop and promote a dynamic sales plan, with senior management being part of the team, resulting in satisfactory sales of company services

Develop and strictly maintain the annual budget ensuring successful profit for the company.

Experienced in the opening (5) new hotel properties and reaching established goals

WORK HISTORY:

Sales Manager Transportation and Tour Services, Candle Coach & Gold Star Tours 2014-Present

Manager Convention & Tour Sales, Clarion Inn & Conference Center, Hudson, Ohio -2006 to 2014

Corporate Sales/Hotel Manager Glenmoor Resort & Country Club, Canton, Ohio – 2001 to 2006

Director of Sales Hilton Quaker Square, Akron, Ohio – 1999 to 2001

Regional Manager Extended Stay America (8) hotels – 1996 to 1999

General Manager of Hotel Operations, Holiday Inn New Philadelphia, Ohio – 1990 to 1996

General Manager Operations for Spring Development, Delphian Inn and Waters Edge Restaurant 1985-1990

Owner and President of Johnson Travel & Tours, Massillon, Ohio – 1975 to 1985

Vice President for Mark 30 Travel, opening 3 offices, 2 in Canton and one Dover Ohio 1970-1975