Customer Service Assistant Manager

RP

OBJECTIVE

Utilizing my Experience as Cashier and Customer Service for over 5 years, Assistant Manager/key holder over 4 years, and Clerical Support for 3 years I can contribute to the success of your company.

ROSEMARY PENA

376 E 28TH STREET PATERSON, NJ 07514

TEL: 973-***-****

EXPERIENCE

KEY HOLDER/ASSISTANT MANAGER • EASY PICKINS • 2017 – 2022

*Supervise employee to complete tasks and achieve goals in the absence of store management.

*Open and close the store following proper procedures documented in the opening and closing check list.

*Ensure that Register is properly opened and closed, doors are opened and alarm are set correctly

*Operate the computer and register to receive payments from customers and get clients information.

*Responsible for handling returns cash or credit

*Balance cash register for nightly deposits.

*Keep up to date with store emails as well as store weekly goal.

* Send Employee payroll and weekly count to corporate office.

CASHIER/CUSTOMER SERVICE • EASY PICKINS • 2016 – 2017

*Process payment and ringing up sales on computerized cash register.

*Responsible for handling exchange and answering question about merchandise, store policies and ongoing promotions.

*Providing excellent customer service as a Cashier.

CLERICAL/ACCOUNT SPECIALIST • JUMP APPAREL • 2011 – 2012

*Open report for each account in charge create spread sheet and update daily.

*Print barcodes for polybags, Check Freight when arrives making sure everything is in order.

*Create labels for cartons and put them in box for shipping

*Enter information on the system so it could be updated for customer.

*Provide information to General Manager so an appointment can be made for pickup.

VENDOR COMPLIANCE DEPT • JUMP APPAREL • 2012 – 2014

*Print Routing Guides and provided them to each Dept.

*Help Vendor Compliance Manager dispute charges given to the

company for mistake done in packing area.

*Call clients to provide any documentations of the chargeback given.

FORMATION

ST. JOHN’S CATHEDRAL SCHOOL • 1ST – 5TH GRADE

Excellent qualifications

COLEGIO QUISQUEYA, DOMINICAN REPUBLIC • 6TH – 12TH GRADE

Excellent Qualifications

High School Diploma

Bachelors in mathematics

Bachelors in science

UTESA,

UNIVERSIDAD TECNOLOGICA DE SANTIAGO,

DOMINICAN REPUBLIC 1996-1999

3 years of Industrial Engineering

SKILLS

*Fluently in English / Spanish

*Answer Calls in a professional manner

*Knowledge of Microsoft Word, Excel & Outlook

*Excellent Customer service skills

*Administration assistant

*Experience in Cash Register

CERTIFICATIONS

*High School Diploma

*Bachelor in Mathematics

*Bachelor in Science

*Tax Consultant 2020

*Notary Public 2021

REFERENCES

Ivette Sánchez - Manager

T: 201-***-****

Stephanie Tirado

T: 973-***-****

Tatiana Denis – Chase bank

T: 862-***-****

Juan Martínez – Supervisor EWR

T: 862-***-****

Contact this candidate