MICHAEL ROSS

281-***-****

ad3tze@r.postjobfree.com

OVER 30 YEARS EXPERIENCE IN IT SERVICE MANAGEMENT & CYBERSECURITY GRC CISSP ISC2 MEMBER NUMBER: 543747. AS AN IT SERVICE MANAGEMENT PROFESSIONAL FOR PRIVATE INDUSTRY AND GOVERNMENT,IT HAS BEEN NECESSARY TO CONSUME AND BECOME KNOWLEDGEABLE IN MANY DIFFERENT DISCIPLINES WITH MANY DIFFERENT AUDIENCES, WHICH MKES ME UNIQUELY SUITED FOR THIS ROLE. TO EVALUATE AND MITIGATE THREATS WHILE MAINTAINING FOCUS ON QUALITY OF SERVICE DELIVERY

MORI Associates July 2019 – August 2023 / Johnson space center (public Trust) Contract Ended

systems engineer IV FOR CYBERSECURITY

Supervisor of over 20 cyber SECURITY ENGINEERS SUPPORTING IRD/ JSCOCIO AND ENGINEERING DIRECTORATE.

facilitated transition from nist 800-53 rev 4 to rev 5

GRC- NASA agency support

vulnerability management and control assessments

Getronics/CompuCom Systems, Inc. May 2006 - 2014

IT Service Management Professional (8 years)Technical Support Manager)

Managed end user, IT Help Desk and technical support staff supporting multiple Fortune 500 companies resulting in increased services profitability (Novartis Pharmaceutical, Booz Allen Hamilton, Cigna Health Care, Defense Logistics Agency, Walmart, etc.)

Direct Supervision of up to 30 Technical Analysts, established policies, procedures and performance management KPI for staff

Improved customer experience using trend analysis and survey tools

Established and executed guidelines for hiring and staffing models to meet SLA requirements

IT Project Manager for deployments, service solutions and relocations

Interacts effectively with network services, software systems engineering, and cloud service suppliers to determine and develop actionable and effective solutions

Maintains positive organizational relationships by seeking out and leveraging win-win opportunities across functional domains

Manages Team members to their highest potential.

Proficient at documenting, reporting and effectively managing project challenges, milestones and alternatives that provide useful and accurate operational data to stakeholders

Proficient at Organizational Staffing, Training and Performance Management.

(Domain1) Security and Risk Management (Security, Risk, Compliance, Law, Regulations, and Business Continuity)

(Domain 2) Domain Asset Security (Protecting Security of Assets)

(Domain 4) Communication and Network Security (Designing and Protecting Network Security)

(Domain 5) Identity and Access Management (Controlling Access and Managing Identity)

(Domain 7) Security Operations (Foundational Concepts, Investigations, Incident Management, and Disaster Recovery)

EDUCATION AND TRAINING FOR CISSP 2014 –

UNIVERSITY OF HOUSTON

COMPUCOM, IT Service Management (technical Support Manager) for Walmart(Customer)

2013 - 2014 (1 year)

Managed Service Desk Operations and served on steering committee to improve quality of service and transition service support to Mexico City.

COMPUCOM, IT Service Management ( Technical Support manager) for Customer - Booz Allen Hamilton

2006 - 2014 (7 years)

Managed Service Desk Operations with a broad range of support activities including Identity Management, HRIS, Remote Desktop, Exchange and performed trusted agent duties for smart cards and multi-factor authentication transition.Managed Technical Support Team Through NAC Enforcement implementation and new HRIS deployment

COMPUCOM,IT Service Management (Technical Support Manager) for Customer - Cigna Insurance

2011 - 2013 (2 years)

Managed Service Desk Operations and successfully transitioned remote desktop support from Connecticut to Houston, TX Service Center with no reduction in quality of service resulting in improved performance at reduced costs.

IT Service Management (Technical Support Manager)for Customer - Novartis Pharmaceuticals

2010 - 2011 (1 year)

Managed Service Desk Operations and managed successful transition to Remedy Incident Management System.

City of Houston, Public Works & Engineering - Houston, TX 2002 - 2006

Lead Analyst

Developed performance analytics and provided IT technical support to all areas of Public Works Department

Co-Owner & Principal for MR. Services LTD – Oklahoma City, OK 1995 - 2002

IT Small Business Development and Support (6 Years)

Co-Owner & Principal for Ebony Tribune – Oklahoma City, OK

Publisher and Business Development for Minority Owned Newspaper

BTG, Inc – McLean, VA 1990 - 1995

IT Analyst, Government Client Deployments (2 years)

IT Lead for deployments and WAN consultations for FAA technical IT migration

Performed IT Technical Support for Children’s Hospital

U.S. Dept. of Justice, HQ - Washington, D.C. 1982 - 1990

SUPV COMPUTER SPECIALIST GS-14

Managed System Administrators for Justice Management Division, IT Department

Established Training Program and Support Policies and Procedures for Technical support

Managed asset and account user management for Justice Management Division

(Domain1) Security and Risk Management (Security, Risk, Compliance, Law, Regulations, and Business Continuity)

(Domain 2) Asset Security (Protecting Security of Assets)

(Domain 4) Communication and Network Security (Designing and Protecting Network Security)

(Domain 5) Identity and Access Management (Controlling Access and Managing Identity)

(Domain 7) Security Operations (Foundational Concepts, Investigations, Incident Management, and Disaster Recovery)

Systems Management American (SMA) – Norfolk, VA1979 - 1982

Computer Specialist, Business Development (3 years)

Technical architect for DOJ Enhanced Automation, Government Legal Environment (EAGLE) Contract Bid

Technical architect for USMC Graphical Embarkation System

Design and Implementation of SMA Office Automation System

(Domain1) Security and Risk Management (Security, Risk, Compliance, Law, Regulations, and Business Continuity)

(Domain 2) Asset Security (Protecting Security of Assets)

(Domain 5) Identity and Access Management (Controlling Access and Managing Identity)

(Domain 7) Security Operations (Foundational Concepts, Investigations, Incident Management, and Disaster Recovery)

City of Newport News – Norfolk, VA19 74 - 1979

Systems Programmer (5 years)

Project Manager and Technical Lead for Municipal Public Library Automation

Strategic Lead and Project Manager for Municipal PC Deployments to all Departments

Systems programmer, IBM MVS/CICS

(Domain1) Security and Risk Management (Security, Risk, Compliance, Law, Regulations, and Business Continuity)

(Domain 2) Asset Security (Protecting Security of Assets)

(Domain 5) Identity and Access Management (Controlling Access and Managing Identity)

(Domain 7) Security Operations (Foundational Concepts, Investigations, Incident Management, and Disaster Recovery)

PROFESSIONAL DEVELOPMENT

CISSP Boot Camp, San Jacinto College

computer information System Security Certificate Program, University of Houston

Microsoft Exchange

Networking Foundation Courses

SKILLS & EDUCATION

IT Project Management, Outsourcing, Active Directory, Microsoft Exchange, Help

vulnerability management help Desk/Service Desk Support, Desktop Support, Servers, Networking, Windows XP, Windows 7, Windows Server, IT Service Management, Cyber Security, SharePoint, Computer Hardware, ITIL v3, Troubleshooting Methodologies, Critical Thinking, Team Building, Call Center Unified Communications, Customer Service, Microsoft Outlook, Disaster Recovery / Business Continuity, VMware, SQL Reporting, Microsoft Excel, Incident Management, Printers, Laptops, Citrix, Software Installation, BMC Remedy, System Administration, System Deployment, VPN, IT Operations, Technical Support, Cisco Technologies

Certifications/Education

ISC2 AssociateCISSP[543747], EXPIRED

ITIL v3 SERVICE MANAGEMENT Foundation[723295], CompTIA A+, MS Outlook MOS

Purdue University, Engineering Studies

Morehouse College, Engineering Studies

tear the paper ceiling.org star alumni.skilled through alternative routes rather than college degree

References furnished upon request.

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