Planned and executed all logistics for various face-to-face, hybrid, and virtual meeting types

including Advisory Boards, Investigator Meetings, Steering Committees, and Sales Meetings Worked with suppliers and vendors including hotels, DMC, A/V, and print design to ensure pharma compliance guidelines and spending caps are followed Reconciled finances for all events including paying and submitting invoices, expense reimbursements, honoraria payments, and final budget Identified opportunities with existing clients for additional business and revenue ASHFIELD EVENT EXPERIENCES

Project Manager October 2019 - April 2021

Captured new client business through working relationships Created social media presence and following on Instagram for the brand Researched, sourced, and secured program destinations, space, and guestrooms for corporate retreats and incentive travel

Managed all suppliers for each program including Group Air, Hotel, DMC, and A/V Created registration websites and functioned as main point of contact for attendees Developed reports for data management and program reconciliation SUMMIT PLANNERS, INC.

Account Manager January 2019 - October 2019

WORK EXPERIENCE

EDUCATION

Ball State University - Muncie, IN

Bachelor of Science - 2013

Hospitality and Food Management

Foundations of Management

PERSONAL BACKGROUND

Self-motivated hospitality and events professional with a versatile background. Excels in high pressure environments where quick actions and judgements are crucial. Passionate about leading team members to

succeed and developing solid client relationships and trust.

Jema Baker

3906 ROOKWOOD AVE

I NDIANAPOLIS, I N 46208

J ad3tyk@r.postjobfree.com

502-***-****

Delivered excellent sales service and communication with clients to build relationships while capturing new and repeat business for Luxury 4 Diamond boutique property Assisted in budget preparation and forecasting, weekly pace reporting, and monthly executive summary reporting

Represented the 21c Museum Hotel brand at relevant trade shows and networking events Exceeded 110% on all metrics of Revenue Goal for 2017 and 2018 21c MUSEUM HOTEL LOUISVILLE

HR/Compliance Specialist July 2015 - December 2016 HOME INSTEAD SENIOR CARE

Group Sales Manager December 2016 - December 2018

Addressed all employment relations and provided coaching and mentorship for 200+ direct reports

Monitored and ensure state and federal compliance (I-9, E-verify, etc.) and conducted in state and out of state background and reference checks for applicants Completed all new hire paperwork, payroll information, and orientation Managed all work-related injuries and assisted to return to work process HYATT REGENCY LOUISVILLE

Front Office Supervisor August 2014 - July 2015

Led and supported front desk, PBX, valet, and security staff teams to ensure brand standards and values were met with excellent guest experiences Quickly resolved guest concerns through research and effective solutions Implemented new service recovery measures that successfully increased net promoter and guest satisfaction scores by 10%

WHITE LODGING SERVICES

Housekeeping Manager, Residence Inn by Marriott February 2014 - August 2014 Oversaw housekeeping staff of 10 guestroom attendants and 1 housekeeping supervisor Trained and coached employees to improve productivity Managed inventory to budget while maintaining par levels Assisted management at other corporate properties on Task Force as needed Inspected 134 room property to ensure cleanliness beyond White Lodging Way Standards Operations Supervisor, Courtyard by Marriott July 2013- February 2014 Directly led a housekeeping staff of 7 guestroom attendants and 5 front desk agents Thoroughly inspected 120 rooms and coached housekeeping team on opportunities for growth

Supported operations of all departments

CERTIFICATIONS

CVENT

Event Management - April 2020

CVENT

Advanced Event Management - April 2020

CVENT

Mobile App - April 2020

CVENT

Hybrid Events - November 2020

CVENT

Event Diagramming - May 2021

MARITZ GLOBAL EVENTS

Meeting Event Manager II June 2021 - Current

Facilitate overall coordination and execution of all areas of events, from pre-planning site inspections, through the event operations for meetings and incentive travel on a dedicated client team

Consult with client partners to determine objective of programs and ensure alignment Supervise various onsite teams including travel staff, local partners, caterers, audio visual Manage and reconcile budgets ranging from $500k - $5 million

Contact this candidate