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Customer Service Relations

Location:
Chesapeake, VA
Posted:
February 22, 2024

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Resume:

Guenievre DeFleure Contact

Address : *** **** ****** ********, ** 11220 •

Phone : ( 6 4 6 ) 7 3 2 . 8 9 3 8 •

Email : ad3tyg@r.postjobfree.com

Websities, Portfolios, Profiles

linkedin.com/in/guenievre-defleure

Instagram : @Guenievre_Defleure

Professional Summary :

Board Experience in The Fashion, Arts, and Design Industries. Managed by leading administrative and operational processes. Success in supporting senior leaders and teams in Day-to-Day business activities. Expertise in combining strategic thinking with hands on implementation, product research sourcing, and purchasing, product management and customer service. Successful collaboration with internal teams and external partners through effective communication and relationship building. Ability to use illustration and design in Illustration, Google Docs, MS Office and conversational mandarin. Skills :

Interpersonal Relations,Succession Planning, Documentation and Reporting, Decision - Making, Employee Performance Evaluations, Project Management, Professional and Courteous, Teamwork and Collaboration, Training and Development, Retail Operations, Project Planning, Problem Resolution, Customer Service, Performance Evaluations, Team Leadership, Retail Operations Management, Brand Management, Policy Environment, Needs Assessment, Idea Development and Brainstorming, Strategic Planning, Marketing Knowledge, Staff training, Customer Relations, Negotiation, Product and Service Knowledge, Customer Rapport, Lead Generation, Recruiting and Interviewing, Sales Growth, Google Drive, Employee Performance Evaluation, Money Handling, Technical Proficiency, CASHZ Register POS, Hiring and Training, Performance Reviewing, Sales Strategies, Customer Relationship Management (CRM), Workload Management, Networking, and Conflict Resolution.

Work Experience :

Assistant Manager, Fashion Coordinator, Visual Merchandiser, Window Trimmer & Displays New Square, Virginia Beach, Virginia August 2021 to January 2024 Leveraged Data and Analytics to make informed decisions and drive business improvements. Mentored team members to enhance professional development and accountability in the workplace. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Managed senior-level personnel working in marketing and sales capacities. Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Assisted in organizing and overseeing assignments to drive operational excellence. Controlled resources and assets for department activities to comply with industry standards and government regulation. Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks. Coordinated with vendors to ensure timely delivery of products and resolve and supply chain issues. Trained personnel in equipment maintenance and enforced participation in exercise focused on developing key skills. Developed a loyal and Highly satisfied customer base through proactive management of team customer service strategies. Increased sales through effective merchandising strategies and targeted promotions. Developed strong working relationships with staff, fostering a positive work environment. Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels. Maintained a clean, safe, and organized store environment to enhance the customer experience. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Passionate about learning and committed to continual improvement. Managed time efficiently in order to complete all tasks within deadlines. Worked effectively in fast-paced environments. Demonstrated leadership skills in managing projects from concept to completion. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Fashion Stylist, New York City, New York 01/2019 to 05/2019 Model Collective LLC,

Managed every aspect of styling and photo shoot preparation for a fashion catalog. Including sourcing and purchasing wardrobe for looks. Setting up studio and outdoor location, and coordinating budget. Executive Assistant & Project Team Assistant, New York City, New York, 10/2018 to 01/2019 Museum of Impact

Collaborated with a special needs school to organize a political art exhibition for students. Conducted research on social topics, created and illustrated ideas for production and layout. Purchased materials for creative art works, and oversaw art delivery and installations. Sales Representative, New York City, New York, 08/ 2016 to 01/2017 Global, Fashions & Sara’s Collections.

Contrived to the achievement of sales objectives at Sara’s collections analysis of fashion trends. Buying patterns to create window displays and in-store designs. Liaised with domestic and international clients to understand needs and ensure satisfaction. FASHION STYLING & ARTS and DESIGN Throughout My Career As a Fashion Coordinator, Fashion Stylist, Visual Merchandiser and a Visual Window Trimmer. I have been working within the Fashion Industry for eleven plus years. It was essential that I have these creative and aesthetic capacities at hand. Visual sensitivity, Fashion Trends, Customer Service, Inventory Management, Team Leadership, Merchandising, Staff Training, Visual Merchandising, Problem Solving, Communication Skills, Product Knowledge, Vendor Relations, Budgeting, Organizational Skills, Window Displays, Creative Design, Attention to Detail, Trend Awareness, Spatial Arrangement, Color Coordination, Prop Sourcing, Theme Development, Brand Representation, Seasonal Decor, Lighting Techniques, Installation Skills, Collaboration with Marketing Team and Store Ambiance. Work History :

Assistant Manager, Fashion Coordinator, Fashion Stylist, Visual Merchandiser and a Visual Window Trimmer for a Fashion Boutique; Virginia Beach, VA - 08/ 2021 - 01/ 2024

Fashion Stylist, Model Collective; New York NY – 01/2019 - 05/2019 Executive Assistant & Project Team Assistant, Museum of Impact; New York NY – 10/2018 - 01/2019 Sales Representative, Global, Fashions & Sara’s Collections; New York NY – 08/2016 - 01/2017 Adjunct Instructor, The Governor’s School For The Arts; Norfolk, VA – Merchandising Executive, Esquel Apparel; Columbus, OH – Fashion Design Assistant, The Emperor’s New Clothes; New York NY – Technical & Production Associate, Textile Arts Marketing; New York NY – Education :

Parsons School of Design, New York, NY - BFA in Illustration, 2001 Attended study abroad year program in Paris in 2000 Awarded 2 academic scholarships from 1996 to 1997 PreCollege Fashion Program. And from 1997 to 2001 for all four years of my entire college academic program.



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