Customer Care Property Manager

LAURA M. CLARK

**** ******* *****, ********, ** *2001

307-***-**** / Email: *********@****.***

OBJECTIVE

To work in a challenging and stimulating environment with an opportunity to use my extensive experience working as a self-motivated, problem solver. To contribute towards the achievement of organizational objectives by applying my professional skills.

QUALIFICATIONS

Twenty-four year veteran of property management with successful experience in managing diverse residential communities, both family and age-qualified. Responsible for directing and maintaining all aspects of operations, sales and quality assurance for the entire property including the following:

Above average interpersonal skills and ability to work with customers and associates.

Ability to focus on tasks even in fast-paced environments with attention to detail.

Excellent organizational and time management skills – ability to prioritize daily tasks.

Ability to perform effective judgment in recognizing scope of authority.

Reliability in protecting confidential information.

Exceptional customer service and time management.

Accounts Payable/Receivable responsibilities including purchase orders and payroll.

Ensuring all procedures and policies are met and adhered to on a daily basis.

PROFESSIONAL EXPERIENCE

HHPM APARTMENTS / Cheyenne, WY Feb (45-60 hrs per week) 2019-Present

Accepted a position as manager of a new construction, 91- apartment community. On site from the ground work through to final completion in late Spring 2020. Worked closely with the General Contractor and vendors to ensure satisfactory completion and smooth transition of each apartment to occupancy. More recently starting July 2021, to fill another new, 77- apartment complex for final completion expected late fall 2021, with a third new construction project underway.

CLAYTON HOMES / Cheyenne, WY 82007 (35-40 hrs per week) 2017-2019

Sales Consultant

Expedite new home sales for people including undeveloped land preparation from start

to finish.

RHP PROPERTIES/ Harmony Village / Fort Collins, CO (40-50 hrs per week) 2014 – 2017

Community Manager/Sales Manager

486-home site family community. Cap-ex project management. Property operations including leading a team of up to six personnel. Refurbishing resale homes, ensuring completion of all work, walking the property for site inspections, collections (delinquency .03 to zero every month), invoice processing, budget input and market surveys. Maintained 100% occupancy.

PRIVATE OWNER / Kansas City, KS (40-45 hrs per week) 2012 to 2014

Community Manager/Sales Manager

Operation of a 300 home site property. Collaborated with owner and contractors to update and improve some property issues.

SUN COMMUNITIES / SUN HOMES / River Haven Village, Grand Haven, MI 2010 to 2012

Community Manager/Sales Manager (50-65 hrs per week)

721-home site property. Tasked with operations and sales. Increased occupancy through relocations, leasing and sales by average of 35% above budget.

HOMETOWN AMERICA / Pine Ridge at Crestwood, Whiting, NJ 2004 to 2010

Community Manager (45-55 hrs per week)

Promoted and relocated to a new acquisition of a 1035-home site, age-qualified property in New Jersey.

Key Accomplishments:

-Initiated capital improvement project by removing out-dated resident lodge and replacing with a new modular structure to office the management team, three regional managers, and a resident fitness center. Interacted with contractors, building and zoning officials, environmental inspectors and vendors.

-Established an efficient management team to work cohesively achieving above-budget sales goals and occupancy, while meeting company objectives of below 1%

delinquency and consistently positive NOI.

- Appointed as one of two mentors for Northeast Region Four.

Recruited by Hometown America’s Regional Manager to manage a 754-home site, family community. Delinquency and resident retention were my primary focus. Utilizing my experience and skills, and an aggressive strategy, the delinquency went from 39.6% to less than 5% within two months. Resident retention and occupancy showed immediate and marked improvement within the first six months and sales increased exponentially.

EDUCATION

Manufactured Housing Institute – Accredited Community Manager Certification

U.S. Navy – Twelve years. Formal training in leadership/management positions, administrative and legal positions. Yeoman First Class, serving as direct assistant to Commanding Officer and Executive Officer for ten years.

University of Maine at Augusta, Augusta, ME – Social Services Associate Program

Messalonskee High School, Oakland, ME – Studies in college level courses

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