Post Job Free

Resume

Sign in

Customer Service Experience

Location:
Manor, TX
Posted:
February 22, 2024

Contact this candidate

Resume:

CAMISHA MAXWELL

Manor, Texas · 512-***-****

ad3txa@r.postjobfree.com

To pursue a position where I can utilize my specialized training in the field of education and/or the use of my clerical and customer service skills. EXPERIENCE

APRIL, 2017 – TO PRESENT

SCORING SUPERVISOR/SCORING DIRECTOR, PEARSON

Answer incoming calls from clients in regards to client scores as it relates to the correction and accurate scoring of standardized tests. Monitor and proofread scores of exams, to ensure 100% accuracy. Provide feedback to scorer’s daily.

This position is seasonal and normally lasts from April to mid-summer, depending on need. Recommended for Scoring Director position in Spring, 2019, became a Scoring Director, Spring 2020.

AUGUST, 2012 – TO JUNE, 2014

KINDERGARTEN/ESL TEACHER, AUSTIN ISD

Provide instruction to a class, individual students, and groups, using alternative methods to include oral presentations, demonstrations, homework assignments, answering questions, offering laboratory directions and instructional games. Prepare weekly lesson plans, to include learning objective activities and goals, designing and preparing assessments, studying material, setting up labs, supplies and equipment. Facilitate learning in the classroom. Evaluate student performance. Maintain records and document student progress. Perform all duties pertaining to area of expertise as required. Maintain contact with parents in regard to student performance through activities such as parent-teacher conferences, progress reports, letters and special meetings. Maintain professional development through such activities as classes, conferences, seminars, workshops and professional journals; provide technical guidance to first-year teachers. Perform various administrative activities. Monitor student behavior both inside and outside the classroom.

AUGUST, 2010 – TO DECEMBER, 2011

TEACHER, CHILD INCORPORATED

As the Head Start Classroom Teacher I was responsible for Children Ages 3-5. Planned daily activities for Students in order to develop the skills needed for entering public school. Administer daily health checks for each child. Host Parent/Teacher Conferences. Conduct home visits. Plan and chaperone fieldtrips. Provide and demonstrated healthy hygiene tactics for all students.

JUNE, 2008 – TO MAY, 2010

STUDENT (EARNED BA, INTERDISCIPLINARY STUDIES EC-6) APRIL, 2004 – TO MAY, 2007

CLERK III/WORKFLOW COORDINATOR, DEPARTMENT OF PUBLIC SAFETY

Process incoming mail, applications, renewals and correspondences for concealed handgun applicants. Distribute daily work to staff members to ensure timely processing of all documents. Filing incoming documents. Keep accurate counts of items received, proofreading, and reporting daily totals. Daily printing of all applications, as well as mailing out these applications and renewals statewide. Photo scanning to produce licenses. Data entry application completions. Implement plans to increase productivity. Prepare reports, correspondences and other related forms. Modify forms and records.

FEBRUARY, 2002 – TO FEBRUARY, 2003

CUSTOMER RELATIONS MGR, SITEL

Customer service for General Motors. Assisted customers with concerns regarding vehicle repair, technical repair, complaints and general vehicle information services.

DECEMBER, 2001 – TO JUNE, 2002

SENIOR RECOVERY SPECIALIST, PROVIDIAN FINANCIAL

Receiving incoming and outbound calls on expired credit card accounts and/or delinquent credit cards. Extensive customer service contact. AUGUST, 1999 – TO AUGUST, 2001

TEACHER ASSISTANT (SPED), AUSTIN ISD

Assist special education teacher with special needs students. Organize and host parent conferences. Daily phone and in-person contact with parents, assist students with homework assignments, rehabilitation needs, for example, stretching, speaking, eating, etc., served as teacher substitute during the absence of special ed teacher. Research and update demographics on students using district SASI.

DECEMBER, 1997 – TO AUGUST, 1999

LEVEL II CUSTOMER SERVICE REP, AT&T

Customer service representative assisting customers with billing, technical support and general account information for wireless service. JULY, 1996 – TO OCTOBER, 1997

2

ASSISTANT MANAGER, E-Z PAWN

Assisted the store manager in the scheduling of employee work schedules, payroll, data input, interviewing and screening applicants, bank deposits, inventory control, retail sales and key holder for the store. EDUCATION

MAY 2010

BACHELOR OF ARTS IN INTERDISCIPLINARY STUDIES

HUSTON-TILLOTSON UNIVERSITY – AUSTIN, TX

3.8 GPA

MAY 1989

ALABAMA STATE UNIVERSITY – MONTGOMARY, AL

4.0 GPA

SKILLS

● Typing 35WPM; PC, Customer Service,

Data Entry, Microsoft Office, Internet

search and research, general office skills

● Classroom Management

● Special Education

● Microsoft Office/Windows, Excel, PPP

● Customer Service

● Adobe Acrobat

● Proofreading

● Math

● Writing Skills

● Filing

● GM Vehicles

● Curriculum Development

● Presentation Skills

● Teaching

● Transcription

CERTIFICATES

State of Texas Teacher’s Certification

Certification in EC-6th

English Second Language – EC-6th

3



Contact this candidate