Merilyn Mosley

Customer Service Associate - Intuit

Garland, TX

ad3tx6@r.postjobfree.com

+1-469-***-****

Attentive Customer Service Representative with 10 plus years achieving customer service satisfaction and

customer retention goals. Independent and quick thinking team player seeking a role offering increased

responsibility. Friendly and enthusiastic Customer service Rep who consistently meets customer service

satisfaction goals. Qualified Call Center Agent with 10 years in fast-paced customer service and call center

environments. Personable and professional under pressure. Work Experience

Cook /Supervisor

VVS CANTEEN - Sherman, TX

November 2021 to June 2023

I worked my way from food service worker to a Supervisor position. I learn quite a lot here from my District Manager. I also performs Catering duties, Placed food orders from Sysco, and US Foods. Customer Service Associate

Intuit - Plano, TX

May 2017 to July 2019

Replenished supplies, bags and other materials at each cash wrap. Organized store merchandise racks by size, style and color to promote visually appealing environment. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Recommended alternative items if product was out of stock. Supervised and directed all merchandise and shipment processing. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Built long-term customer relationships and advised customers on purchases and promotions. Handled all customer relations issues in a gracious manner and in accordance with company policies. Prep Cook

Medical Center of Mckinney - McKinney, TX

January 2010 to August 2013

Prepared an average of Number menu items per shift. Supported waitstaff and other team members in completing tasks. Prepared ingredients for menu items.

Practiced proper safety and sanitation standards.

Contributed to a consistent customer satisfaction rating through quality and timely service. Trained and assisted new kitchen staff members.

Cooked all menu items according to specified instructions. Handled customer complaints with poise and grace, immediately resolving issues by contacting the Job Title

Assisted co-workers whenever possible.

Cashier

Aramark Educational Services Of Texs Llc - Dallas, TX August 2005 to June 2009

Completed purchases using Point of Sale systems.

Trained new cashiers on procedures, customer service and sales techniques. Created attractive displays to promote items.

Greeted customers promptly.

Kept work areas clean, neat and organized for maximum productivity. Received customer payments.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Call Center Customer Service Rep

Morrow and Company - Dallas, TX

April 2000 to November 2004

Handled all customer relations issues in a gracious manner and in accordance with company policies. Achieved sales goals and service performance requirements of $ amount through new customer sales. Preserved a perfect attendance record for Number months. Answered customer telephone calls promptly and in an appropriate manner. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Successfully acquired an average of Number new customers per month, generating a Number % growth in revenue.

Actively pursued personal learning and development opportunities. Customer Service Specialist

Alcatel Network System - Richardson, TX

February 1995 to September 1999

Responded to all customer inquiries thoroughly and professionally. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Dedicated to continuously improving sales abilities and product knowledge. Politely assisted customers in person and via telephone. Scheduled weekly inventory pickups and deliveries with vendors. Determined customer needs by asking relevant questions and listening actively to the responses. Placed special merchandise orders for customers.

Accurately logged all daily shipping and receiving orders. Call Center Agent

Aegis USA Incorporated - Irving, TX

January 1989 to February 1993

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Helped drive sales goals and achieve monthly quotas. Communicated all store initiatives and promotions to customers to generate return business. Provided an elevated customer experience to generate a loyal clientèle. Responded to all customer inquiries thoroughly and professionally. Documented all customer inquiries and comments thoroughly and quickly. Answered an average of 5 calls per day by addressing customer inquiries, solving problems and providing new product information.

Education

Bachelor of Science

University of Phoenix - Tempe, AZ

2019

Associate of Science in Business Management

University of Phoenix - Tempe, AZ

2015

Skills

• cash (5 years)

• cash management (Less than 1 year)

• Credit (Less than 1 year)

• Point of sale (3 years)

• Retail sales (10+ years)

• Retail Management

• Sales Support

• Merchandising

• Sales Experience

• Customer Service

• Planograms

• Management

• Pricing

• Upselling

• Computer Operation

• Shipping & Receiving

• Inventory Control

• Production planning

• Restaurant experience

Certifications and Licenses

food handler certificate

Food Handler

Additional Information

Skills

Proficient in cash management Excellent work ethic Retail sales Goal-oriented

Merchandising Skilled problem solver

Natural leader Positive and friendly

Strategic sales knowledge Customer-oriented

Stocking

Credit card processing

Detail-oriented

Active listening skills

POS systems knowledge

Types 25 WPM

People-oriented

Creative problem solver

Computer literate

Quick learner

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