Customer Service Representative
Resume:
Karen Thompson
**** **. *.*.**** Jr. Blvd.
Moss Point, MS 39563
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Thousand Trails RV Resort - Gautier, MS
August 2021 to February 2022
Accepting inbound calls from members that needed to book reservations at one of the many RV resorts.
• Assisted customers with a warm and professional attitude
• Assisted with technical support duties
Customer Service Representative/Call Center
Sears Parts Direct - Mobile, AL
March 2004 to February 2006
Assisting customers with placing orders for appliances and equipment inside as well as outside the home. This position also required upselling at the end of each call from which I was title a Top Performer. Front Desk Manager
Villager Premier/Studio Inn - Pascagoula, MS
April 2003 to February 2004
My duties included checking the customers in/out, daily paperwork to balance out all three shifts from the previous day and making daily deposits to the bank. Mail Clerk
Chevron Refiney - Pascagoula, MS
March 2001 to April 2003
My duties included sorting and delivering the mail throughout Chevron Refinery. Bookkeeper/Head Cashier
Dechamp's/Jitney Jungle - Pascagoula, MS
March 2001 to May 2002
After only two weeks of starting as a cashier and utilizing my customer service skills, I was given a promotion to Bookkeeper. I was responsible for counting all funds from each till, vending machine totals, and daily paperwork.
Flight Attendant
Continental Airlines - Houston, TX
August 1994 to September 2000
Greet all passengers utilizing excellent customer service skills. Pre-flight procedures explained the location of all emergency exits and the use of all emergency equipment. After take-off depending on the length of the flight meals and beverages were served. Reservation Agent
Budget Reservations - Dallas, TX
September 1991 to June 1992
Accepting inbound calls from customers nationwide with inquires on price quotes, the size and type of vehicle needed and the length of times needed before confirming the reservations. It was also required the pick-up/drop -off location.
Customer Service Representative
Neiman Marcus - Irving, TX
March 1989 to August 1991
My exceptional customer service skills allowed me to accept inbound calls from a selected group of people nation-wide. All orders were placed by mail and shipped to there home or business. Upselling was required at the end of each call for which I again was given the title of Top performer. Education
High school diploma in Graduate with Honors
Alcorn State University - Lorman, MS
August 1987 to March 1989
High school diploma in Marketing
Moss Point High School - Moss Point, MS
August 1985 to March 1987
Skills
• Upselling
• POS
• Upselling (10+ years)
• Sales (10+ years)
• Negotiation
• Merchandising (10+ years)
• Hotel experience (6 years)
• Marketing
• Customer service (10+ years)
• Typing
• Bookkeeping
• Cold Calling
• Supervising experience
• Hospitality
• Customer service
• Upselling
• Time management
• Communication skills
• Microsoft Office
• Word processing
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Office management
• Windows
• Customer support
• Food handling
• Order fulfillment
• Outbound calling
• Restaurant experience
Awards
Class of 420..I ranked 220
Certifications and Licenses
Driver's License
Assessments
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Written communication — Proficient
August 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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