Karen Thompson

**** **. *.*.**** Jr. Blvd.

Moss Point, MS 39563

ad3tx4@r.postjobfree.com

+1-228-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Thousand Trails RV Resort - Gautier, MS

August 2021 to February 2022

Accepting inbound calls from members that needed to book reservations at one of the many RV resorts.

• Assisted customers with a warm and professional attitude

• Assisted with technical support duties

Customer Service Representative/Call Center

Sears Parts Direct - Mobile, AL

March 2004 to February 2006

Assisting customers with placing orders for appliances and equipment inside as well as outside the home. This position also required upselling at the end of each call from which I was title a Top Performer. Front Desk Manager

Villager Premier/Studio Inn - Pascagoula, MS

April 2003 to February 2004

My duties included checking the customers in/out, daily paperwork to balance out all three shifts from the previous day and making daily deposits to the bank. Mail Clerk

Chevron Refiney - Pascagoula, MS

March 2001 to April 2003

My duties included sorting and delivering the mail throughout Chevron Refinery. Bookkeeper/Head Cashier

Dechamp's/Jitney Jungle - Pascagoula, MS

March 2001 to May 2002

After only two weeks of starting as a cashier and utilizing my customer service skills, I was given a promotion to Bookkeeper. I was responsible for counting all funds from each till, vending machine totals, and daily paperwork.

Flight Attendant

Continental Airlines - Houston, TX

August 1994 to September 2000

Greet all passengers utilizing excellent customer service skills. Pre-flight procedures explained the location of all emergency exits and the use of all emergency equipment. After take-off depending on the length of the flight meals and beverages were served. Reservation Agent

Budget Reservations - Dallas, TX

September 1991 to June 1992

Accepting inbound calls from customers nationwide with inquires on price quotes, the size and type of vehicle needed and the length of times needed before confirming the reservations. It was also required the pick-up/drop -off location.

Customer Service Representative

Neiman Marcus - Irving, TX

March 1989 to August 1991

My exceptional customer service skills allowed me to accept inbound calls from a selected group of people nation-wide. All orders were placed by mail and shipped to there home or business. Upselling was required at the end of each call for which I again was given the title of Top performer. Education

High school diploma in Graduate with Honors

Alcorn State University - Lorman, MS

August 1987 to March 1989

High school diploma in Marketing

Moss Point High School - Moss Point, MS

August 1985 to March 1987

Skills

• Upselling

• POS

• Upselling (10+ years)

• Sales (10+ years)

• Negotiation

• Merchandising (10+ years)

• Hotel experience (6 years)

• Marketing

• Customer service (10+ years)

• Typing

• Bookkeeping

• Cold Calling

• Supervising experience

• Hospitality

• Customer service

• Upselling

• Time management

• Communication skills

• Microsoft Office

• Word processing

• Microsoft Outlook

• Microsoft Excel

• Microsoft Word

• Office management

• Windows

• Customer support

• Food handling

• Order fulfillment

• Outbound calling

• Restaurant experience

Awards

Class of 420..I ranked 220

Certifications and Licenses

Driver's License

Assessments

Customer service — Proficient

January 2021

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

May 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Written communication — Proficient

August 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Sales skills — Proficient

January 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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