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€ Lisa _Dunn_Resum.. [Q &

Lisa Dunn

® Cleveland, OH 44109 216-***-**** 4 ad3twy@r.postjobfree.com

PROFESSIONAL © Encouraging Learning Trainer committed to helping plan and implement

SUMMARY comprehensive training. Bringing extensive experience conducting training in

classroom settings based on training plans. Collaborative team player dedicated

to making positive contributions to company.

SKILLS ¢ Public speaking ¢ Employee training

* Classroom expertise * Dependable and Responsible

Training material development * Flexible and Adaptable

WORK HISTORY LEARNING TRAINER 10/2021 to CURRENT

Amazon Euclid, Ohio

* Liaised between Area Managers and Associates, facilitating smooth

communication.

e Point of Contact for the entire Outbound area for my shift.

e Tracked and recorded all Outbound trainings.

© Oversaw 25+ Learning Ambassadors.

¢ Onboarded New Hires once a week.

1OL PROBLEM SOLVER 04/2020 to 10/2021

Amazon Euclid, Ohio

* Sought ways to improve processes and services provided.

« Managed timely and effective replacement of damaged or missing

products.

* Trained over 10 Associates to become problem solvers

* Was instrumental in getting overages back into inventory.

© LEARNING AMBASSADOR 10/2019 to 04/2020

Amazon Euclid, Ohio

e Supported interaction between Associates and Area Managers

¢ Trained over 40 Associates

« Monitored the progress of Associated and recorded their training.

« Was part of an Away Team to support the launch of CMH4.

EDUCATION No Degree Human Resources

Cuyahoga Community College, Cleveland, OH

© No Degree Communication Studies

Youngstown State University, Youngstown, OH

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