CUSTOMER SERVICE PROFESSIONAL

Efficient organized Customer Service Professional with over 15 years’ experience and an established record of working to very high standards .Proven literacy and numeracy skills-proficient user of MS office and a positive attitude to professional development .Excels collaboration; possesses a proven record of inspiring others in different environment. Team oriented with a focus on ensuring a customer first experience and administrative situation. CORE PROFESSIONAL COMPETENCIES

Excellent communicator. Time management/Prioritization. Collaborative Team Player. Organized and detailed oriented. Possess Good Judgement. Meeting planning .customer service focused. Multitasking Expertise .Adaptability. Analytical Thinking. Decision Making. Dealing with Difficult Situation and resolved. SKILL SUMMARY

Excellent interpersonal, communication, and organizational skills.

Strong abilities in leadership, teamwork, conflict and change management.

Highly skilled in customer service, relationship building, networking, process mapping, report.

Ability to self-start, self-direct, work under pressure and meet deadlines.

Ability to transition to any industry and highly adaptive to new industry and environment.

Advanced skills Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook).

Quick learner, eager to take on new challenges.

PROFESSIONAL EXPERIENCE:

Front Desk Receptionist December 01/12/2015- up to present Patient Services Department Abu Dhabi, United Arab Emirates Mediclinic-Al Noor Hospital

Medical Records Clerk December 09/12/2009 up to 30/11/2015 Patient Services Department

Mediclinic -Al Noor Hospital Abu Dhabi, United Arab Emirates Housekeeper December 09/12/2007 up to 08/12/2009

Housekeeping Department

Mediclinic -Al Noor Hospital Abu Dhabi, United Arab Emirates KEY RESPONSIBILITIES:

Imran Hossain

Cell Phone: +971*********

Email: ad3twu@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/imran-hossain- aba71a1b4

Meets and greets patients, families and VIPs in a courteous and efficient manner as they arrive in the clinic/ department reception area.

Provides patients, visitors and staff with accurate and updated information regarding the services of Al Noor Hospital.

Ensures adherence to the Appointment System; sees to it that bookings for doctor’s appointments are recorded in an accurate, systematic and well-coordinated manner. Sees to it are properly distributed to all doctors-on-duty while at the same time ensuring that patients are booked for appointments to their preferred doctors (whenever expressed by the patient).

Explains the actual status of the ongoing appointments to walk-in patients with the necessary details, i.e. waiting time and appointment schedules, to enable them make informed decisions as to when to pursue an appointment with the doctor.

Verify the patient’s identification as they arrive to the clinic/ department through a courteous and professional approach.

Maintains patient rights and responsibilities at all times.

Refers requests for copies of medical files to the concerned department and in accordance to prescribed policy and procedures; identifies customer needs for direct assistance for such. Ensures that compliance to Patient and Corporate Confidentiality at all times.

Ensures that patient’s bill after consultation/treatment are accurately processed. Validates completeness of data i.e., patient’s signature, doctor’s stamp, etc. Coordinates with the nurses, doctors and Ancillary Departments for any inadequacies in documentation requirements.

Maintains an accurate account balance with proper hand over of actual cash collected to the Main Cashier.

Assists the Patient in ensuring the smooth flow of patients and guests in the Out-Patient Clinics and Departments.

CollaborateswiththeSecuritystaff/DutyOfficersinidentifyingindividualscomingtotheClinic/DepartmentReceptiona ndrefers them to the Security staff/Duty Officers when concerns regarding their presence is felt.

Identifies and attend to problem areas and/or maintenance needs in the assigned areas in coordination with the relevant Department Head /Duty Officer as necessary.

Demonstrates appropriate handling of emergency situations and customer complaints in a calm, effective manner.

Ensures that all complaints as expressed by the hospital stakeholders-patients and family, doctors, and staff, as well as the corrective/preventive actions undertaken are properly recorded and referred to the Patient Liaison Officer, Assistant Patient Services Manager, or Patient Services Manager in a prompt and timely manner.

Maintains an updated and accurate record of relevant documents including relevant telephone numbers list in the Clinic/Department.

Scanning documents and uploading to them as Electronic based file.

Doing the data entry from the written records to Electronic based file.

Other duties in the department as required.

EDUCATION

Secondary School – Secondary School Certificate Examination2006

(Board of Intermediate and Secondary Education), Dhaka, Bangladesh.

Areef Computer Institute- Computer Course (Vista, Word, Excel, PowerPoint, Access, Internet, and Typing), 27/02/2009 To 28/04/2009

TRAININGS ATTENDED:

Fire and Safety training.

Code of Business ethics.

EHSMS.

Hand hygiene training.

Covid-19 training.

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