Joanne Cantrell

682-***-****

Fort Worth, TX ****6

Willing to work hybrid

Skill Matrix:

Skills

Total Years of Experience

Customer Service,Data Entry,Logistics,Patient Access Repersentative,Administrative Assistant

5+ years

AS400, Payroll, MS-Excel, etc.,

5+ Years

Summary:

Joanne Cantrell is a US Citizen located at Fort Worth TX. Immediately available for video/ phone interview. Willing to work hybrid.

Over 5+ years’ experience Customer Service.

Document all notifications in the AS400 system, Epic, Workday,Orcale,EMR,MS-EXCEL,MS-WORD,MS-OUTLOOK,ROYAL

Entered customer orders that were submitted via email, phone

Created Shipments for PFG in Marel,

Entered PO for billing until payment was received for product

Excellent verbal and written communication skills.

Education:

High school Diploma

College of Healthcare of Professional Fort Worth,TX Enrolled for MRT 2023-In Progress

Skills:

Customer Service, Data Entry, Administrative Assistant, Patient Access Representative, Logistics, Shipping/Receiving

AS400,Epic,Orcale,EMR,Adobe,MS-Powerpoint,Tracking Shipments using Rail and A

Payroll

MS-Office Suite

MS Excel, MS Word, MS Outlook, MPN, Medforce

Professional Experience:

Solis Mammography-Fort Worth,TX Sept 2023-Present

Patient Access Representative

Verified and collected medical history

Scheduled,Cancelled,Reshceduled patients appointments

Entered into patients chart medical order information

Verify patient orders

Submited patient medical records request

Collected insurance information

US Health Group- Fort Worth, TX May 2014 – Oct 2017

Analyst

Verified and collected medical history from applicants

Verified premiums are correct on policy; issue the policy if stated by the underwriters

Entered data into applicant’s medical application electronically

Calculated premiums, adjust premiums daily

Documented all notifications in the AS400 system

Communicated by email and phones, multi task, meet deadlines and weekly quotas

Standard Meat- Saginaw/ Duncanville, TX Jan 2014 – May 2014

Customer Service Lead/ Operations Coordinator

Processed payroll using Microsoft Excel

Entered customer orders that were submitted via email, phone

Created Shipments for PFG in Marel,

Entered PO for billing until payment was received for product

Created FedEx labels for orders that needed to be shipped over night

Used: Microsoft Excel, Microsoft Outlook, Marel, Insource Order Site

Corvel - Fort Worth, TX Jun 2013 – Oct 2013

Insurance Analysis/ Processor

Contacted hospital facilities for itemized bills, utilized bills

Analyze itemized bills, utilized bills

Processed patient claims

Entered information into patient files

Scan documents into patient files using Medicare website

Used software: MS Excel, MS Word, MS Outlook, MPN, Medforce

Bank of America, Fort Worth TX Jun 2013 - Jul 2013

Processor

Routed, Barcoded, Inventory documents in ASE 400, Excel

Used software: AS 400, Excel, Microsoft Outlook

Statewide Remodeling, Dallas TX Feb 2013 - Apr 2013

Recovery Appointment Setter

Called previous customers for appointment’s to come out for a quote

Used MS Outlook, lead perfection, and fidelity software

Silver Leaf Resorts, North Richland Hills, TX Oct 2012- Feb 2013

Appointment Setter

Called owners to get them to agree to show up to an owner update presentation

Used ASE 400 to document notes and calls

Used a multi-line phone and called various states in different time zones

Mortgage Specialist International-Hurst, TX Feb 2012 – Oct 2012

Property Specialist

Used email correspondence on a daily basis

Utilized the internet to find people to take inspection photos of properties for foreclosed properties.

Gathered photos from field representative for verification of property status occupied or vacant

Each property had a different type of loan ( VA, FHA, HUD, etc.) there are different rules and laws that you must know in order to process the required documents to the lenders for these loans.

Landmark Health Care-Fort Worth, TX Feb 2011 - Feb 2012

Customer Service Representative

Processed patient orders, front receptionist who greeted patient

Assisted patients as they walked in showroom or had a cpap appointment

Answered and transferred calls to various departments as well as screened the calls

Assisted patients with putting in orders for patient pick up equipment

Patients needing to order equipment: oxygen tanks, bed rails, nebulizers, cannulas, tubing for all equipment

Verified insurance, entered patient insurance into MedForce software

Processed payments for patients in person and over the phone through online payment systems or cash

Sorted checks for accounting

Additional Experience:

Military

United States Navy Equipment Operator Jul 2007- Apr 2009

Completed basic training and A-School

School operated: back hoe, dump truck, fork lift, moto-grader, bull dozer

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