Tanisha Johnson

469-***-**** Cell Email: ad3tt5@r.postjobfree.com 503 Kelly CT Duncanville, TX 75137

OBJECTIVE:

Seeking a position that will enhance my skills to become a valuable, dependable and loyal employee while developing the necessary qualifications in order to increase my knowledge and experience to be able to take on productive career challenges as well as new opportunities with a willing attitude.

EDUCATION:

El Centro College

09/Present

RN

PCI Health Training Center

07/08 Graduated

MOA

Nursing Aide Academy

06/06 Graduated

CNA

Duncanville Cosmetology School

00/02 Graduated

Cosmetology License

PROFESSIONAL EXPERIENCE:

Hilton Garden Inn

Position: Guest Services Representative 06/23-Present

Provided exceptional guest service and ensures all guest inquires and concerns are addressed promptly

Registered and processes guests upon arrival and departure

Demonstrated telephone courtesy and professionalism

Attentively listens to guests and anticipates any additional needs or concerns

Maintaining clean and professional appearance of public areas and hotel office

Used appropriate selling techniques to maximize revenue and occupancy

Ensured all guest accounts are complete and accurate

Demonstrated a working knowledge of all services and facilities of the hotel and local area

Complied with the hotel's standard operating procedures and policies

Assisted in monitoring and upholding procedures for safety of guests and hotel team members

Processed departmental reports

Assisted team members and other departments as needed to contribute to operational efficiency

Delivered amenities and general assistance to guests as requested

Performed additional responsibilities as assigned by leadership

DebtBlue 06/2022- 06/23

Position: Debt Specialist

•Professionally handling incoming client request and make monthly follow up calls via phone.

•Building relationships via all client inquiries, requests, monthly follow ups and thoroughly educating them on our debt relief solutions

•Provide first call resolutions with all clients and work with other departments as client advocates to ensure proper resolution

•Receive 30 - 40 inbound calls daily and approximately 60-75 outbound calls daily

•Welcome clients to the program that includes walking them through their account and what to expect from our debt relief program.

•Preserve client confidentiality and comply with all federal and state regulations

•Maintain department standards and objectives

Pisa Group 02/2012 - 06/2022 Richardson, TX

Starting Position: Customer Service Representative, Supervisor

Ending Position: HR Associate

•Administrative support position with recruiting new hires, setting up interviews, orientation for each clients training class, help keeping attrition rates down for the company, Keeping all trying materials up to date

•Building and executing social media strategy through competitive and audience research

•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

•Maintain financial accounts by processing customer adjustments

•Team of 15-20 agents in a call center environment: keeping up with attendance, coaching errors, monitoring agents, write ups, keeping up with agents goal cards

Jazzy Elegance – Event & Catering Planning Service. -

Position: Event Planner/Chef Assistant 12/2016-Current Dallas, TX

•Specializing in Black Tie Charity Fundraisers, Special Events and Catering. Providing assistance to combining culinary design and working with our skilled private chef to evolve as an elevated event coordinator and entrepreneur.

Amex Auto Sales 09/2010 - 02/2012 Dallas, TX

Position: Office Assistant Manager

•Working in a car lot environment performing different tasks daily; answering phones, packaging deals sending them to the finance company, collecting car note payments.

PFS Web 02/2008 – 08/2009 Plano, TX

Position: Customer Service Representative

•Taking Inbound calls placing orders for Coin Collectors for the US Mint.

The BrideGroom Weddings & Special Events - 08/2002 - Current Dallas, TX

Position: Wedding/Event Coordinator Assistant

•Assisting with Coordinating and designing Special Occasions Weddings/Bridal Showers, Bridal/Bachelor Parties, Private Events, Birthday Parties and Luncheons.

ADMINISTRATIVE SKILLS:

Typing 75wpm

Billing/ Collections

Charting

Medisoft

Medical Terminology

Filing

Word Perfect

Office Management

Scheduling

Insurance Verification

Records Management

Payroll

Referrals/Authorizations

OSHA

ICD9/CPT Coding

HIPAA

CLINICAL SKILLS:

CPR Certified AED Operation First Aide

Bandaging Vital Signs

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