MANOGARANE FICORENCE

Bangalore ****** 91-776******* ad3tss@r.postjobfree.com

Professional Summary

Experienced Program Delivery Manager with a diverse background spanning Automotive, VFX industry, IT, Market Research, and Insurance. Proven track record of successfully delivering multiple projects, skillfully managing cross-functional teams to develop products within stipulated timeframes and budgets.

Skills

Project management

Team Management

ScrumMaster

SDLC

Delivery Management

CRM

Project Lifecycle Management

Strategic Consultant

Change Management

Team Leadership

Agile Projects

Work Planning and Prioritization

Remote Team Management

Forecasting and Performance

Cultural Sensitivity

Business Analysis

Operational Efficiency

Time Management

Effective Negotiations

Conflict Resolution

Work Delegation

Process Improvement

Work History

06/2021 to 12/2022

Publicis Sapient – Bangalore

Led and managed 3 PODs of 40+ team members and a Support Team of 17 members Defined and implemented project delivery plan and activity plan for robust program management

Facilitated cross-functional collaboration and coordinate efforts of project teams, contractors, and vendors to achieve program milestones and deliverables Streamlined project management methodologies and communication, which increased efficiency by 70%

Initiated formal/informal coaching and mentorship to 40+ team members regarding agile methodologies, project management best practices and appropriate delivery of project outcomes

Provided strategic planning and project governance for a multimillion-dollar application project, which successfully supported a population of 37K end-users across Middle-East, APAC and EMEA regions

Senior Associate Level 2 - Program Delivery Manager Facilitated Scrum ceremonies

Monitored program performance, proactively identify and address risks & issues Provided regular updates to executive leadership and stakeholders, presenting program status, key metrics, and recommendations for improvement Led the support team and managed all service deliveries Developed an effective change management process by defining clear objectives and plans

Led cross-functional project teams, conducted regular project meetings Defined and implemented milestones, timelines for weekly and monthly release. Senior Software Analyst 07/2017 to 08/2020

MPC(Technicolor)

Facilitated 50+ Scrum ceremonies such as sprint planning, daily scrums, sprint reviews and sprint retrospectives

Led cross-functional Scrum teams both on-shore and off-shore Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress

Analyzed projects to determine resource requirements and procured necessary equipment and software

Ensured 100% of scrum activities were tracked, documented and reported Conducted Scrum of Scrums every fortnight to collaborate with other scrum teams and streamline the framework.

Senior Tech Support Engineer 06/2014 to 07/2017

DPS, Technicolor – Bangalore

Monitored and managed product releases on time and per stakeholder requirements Ensured program risks and issues are managed and maintained Implemented robust change management process, identified risks and impacts of the changes

Tracked and maintained product backlogs, burn down metrics, team velocity and task allocation

Maintained projects in JIRA and Confluence using standard best practices Managed team of 15+ Support Engineers

Planned and implemented training programs for team members Ensured that shift was fully staffed with trained personnel in correlation with the number of machines that were in operation for that particular day/week Gained Cloud computing knowledge working with System Admins (AWS). Project Engineer 04/2012 to 11/2013

Wipro Technologies – Singapore

Implemented Service Improvement programs to minimize gaps in productivity and enhanced the effectiveness of Service Delivery

Conducted daily Scrum and all Scrum ceremonies

Maintained the progress of the tasks, bugs in JIRA and updated Product Owner on a regular basis

Served as a single point of escalation for issues with the integration of new work into the Operations Team

POC for all clients related escalations

Microsoft Exchange Related Services: Exchange User Administration (Exchange 2003) - Creation, Modification, Limits, Restriction, Permissions, Migration and Terminations, Distribution Lists Management, Public folder Management and Audit, and Blackberry Account Management

Translation and documentation of CA-CIB technical manual updates/ User guides/ Team updates

Managed Change Requests through the ticketing tool HP Service Manager (HPSM). Senior Business Analyst 07/2010 to 04/2012

TATA Consultancy Services

TCS

● Measured market performance and analyzed market dynamics.

● Raised marketing and sales productivity for Unilever by 27% through better analysis of online advertising programs.

● Identified & captured growth opportunities for our client Chanel.

● Focused & specialized studies made (in French) on promotion, innovation, pricing, merchandising with panel presentations on both distributor & consumer databases.

● Diagnosed risks & identified optimal key performance factors affecting business. Senior Business Analyst 10/2007 to 07/2010

AXA Business Services

● Responsible for defining plans and conducting process training.

● Planned and implemented a process to reduce attrition and increased team productivity by 30%.

● Managed a team of 15 business analysts and handled the pressure & high volumes.

● Conducted daily and weekly team meetings with the stakeholders.

● Conducted regular quality checks & error analysis and increased the efficiency by 40%. Education

M.A. French: Translation and Interpretation 01/2007 Pondicherry University - Pondicherry

B.A. French: Linguistics and Literature 01/2005

Tagore Arts College - Pondicherry

Certifications

Certified Scrum Master (CSM)

Certified in ITIL V3 Foundation

Certified PRINCE2 Professional

Red Hat Certified System Administrator (RHCSA - Linux) Trained in Agile methodologies

Languages

English:

Bilingual or Proficient (C2)

French:

Upper intermediate (B2)

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