Virtual Assistant Customer Service
Resume:
Personal Information
Cate Ashley M. Agustin
Volga Street
Mariveles, Bataan 2105
***************@****.***
Skills
● Customer Service: Experience in providing exceptional customer service and support,
addressing inquiries, resolving issues, and ensuring client satisfaction.
● Communication Skills: Exceptional written and verbal communication skills to effectively
interact with clients and team members in a virtual environment.
● Time Management: Proficient in managing schedules, appointments, and deadlines to
ensure efficient workflow and timely completion of tasks.
● Tech Savvy: Proficient in using various online collaboration tools, project management
software and communication platforms (e.g., Slack, Zoom).
Experience
2020-2022
Virtual Assistant
● I Managed scheduling and calendar appointments for multiple clients, ensuring
efficient time management and prioritization of tasks.
● I Handled email correspondence, responding promptly to inquiries, organizing
inbox, flagging urgent matters for immediate attention
2022-2023
Social Media Marketing
● I am Proficient in creating engaging and compelling content across various social
media platforms, including text posts, images, videos, and infographics.
●I am Capable of managing online communities by responding to comments,
messages, and reviews promptly, addressing customer inquiries, concerns, and
feedback in a professional and timely manner.
Education
2023-2024
Bataan Peninsula State University- Bachelor of Science in Architecture
2017-2022
The Peninsula School, Inc.-Student council representative
Language
English, Filipino (both fluent)
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