Lindsey Albers

Paisley, FL *****

ad3tpd@r.postjobfree.com

+1-605-***-****

Able to maintain customer satisfaction to company standards, success and reputation. Ability to deliver quality service to clients and vendors in full detail to exceed customer expectations. Reliable and resourceful as well as strong communication, written and problem solving skills. Outstanding ability to cultivate relationships with customers, staff and management to establish work environment professionalism. Multi-talented representative operational improvements. Experience in staff management procedures positively

impacting overall morale and productivity.

Work Experience

Collections Representative

First Premier Bankcard - Sioux Falls, SD

May 2022 to Present

• Identify and correspond with delinquent, over-limit and charged off cardholders to make acceptable payment arrangements via outbound and inbound telephone calls generated both manually and by automatic dialing system or any other method of communications

• Perform various task and functions as assigned

• Perform appropriate database account maintenance

• Adheres Allstate plus federal regulations, governing debit collections, including but not limited to FDCPA, FCRA, TCPA, UDAAP, Reg E, Reg B and other state or federal regulations

• Resolving past due accounts and providing educated feedback to handle each call in a timely manner

• Knowledge using time management skills and being able to have very low supervision performing my job working from home

• Providing products and service points for late stage accounts and providing educated solutions for each cardholder

• Building report and active listening skills

Sous Chef/Kitchen Manager

PLANTATION BAY GOLF & COUNTRY CLUB - Ormond Beach, FL January 2020 to June 2022

Helping in preparation & design of all food menus. Assists Executive Chef and Director of Food & Beverage in planning menus. Ensuring that the kitchen operates in a timely way that meets quality standards. Fill in for the Executive Chef in planning & directing food preparation. Submit cost proposals for menu items. Schedules & coordinates the work of cooks and volunteers or other kitchen employees. Meets with vendors on upcoming events & in charge of inventory. Phone Banker 2

Wells Fargo - Sioux Falls, SD

December 2018 to January 2020

• Assessing and meeting the needs of customer and/ or helping with issue resolution

• Ability to follow policies, procedures, and regulations

• Offering products and services to customer based on their needs

• Encouraged the success of team members and maintained a positive work environment through member recognition.

Consultant

CP Consulting Services - Remote

March 2017 to January 2018

• Audit Health Plan configuration/set-ups

• Benefit configuration

• Research Medicaid website for payment criteria and clarification Sous Chef

The Waters - Saint Paul, MN

October 2015 to December 2017

• Responsible for food inventory and ordering

• Supervise and direct other cooks in the kitchen when the Executive Chef is not present

• In charge of daily specials and making innovative dishes

• Responsible with day to day kitchen operations

• Weekly Scheduling

• Data Entry

Catering Cook

Xcel Energy Center - Saint Paul, MN

February 2015 to January 2017

• In charge of creating new and innovative dishes

• Prepares a sufficient quantities of food product in accordance to production plan or forecast needs Lead Line Cook

Town and Country Club - Saint Paul, MN

November 2014 to October 2015

• Responsible for opening and setting up stations and collecting all necessary supplies to prepare menu

• In charge of the kitchen and gives direction when the Sous Chef or Executive are not available

• Follows all specifications properly and efficiently prepare hot foods, side dishes and specialty items for employee meals, using left over food from special functions as much as possible.

• Follows daily check lists and sets up for banquets, golf tournaments and/or other upcoming events assisted by the Sous Chef or Chef.

Lead Line Cook

The Ridge at Castle Pines - Castle Pines, CO

May 2013 to October 2014

• In charge of the back of the house staff and making sure everything was ran accordingly after the Chef left for the night.

• Prepared various food products for the restaurant and banquet operations, guest consumption and enjoyment.

• Notified chef or supervisor of any equipment breakdowns, food overages, or shortages in a timely manner.

• Requisitions inventory and receive supplies as necessary for daily production. Education

Associate in Culinary Arts

Art Institute of Minnesota - Minneapolis, MN

2012 to 2013

High school diploma

Colorado Tech University - Sioux Falls, SD

2010 to 2011

O'Gorman High School - Sioux Falls, SD

2008

Skills

• customer service. (Less than 1 year)

• Excel (Less than 1 year)

• Hogan (Less than 1 year)

• Microsoft office (Less than 1 year)

• MS OFFICE (Less than 1 year)

• Call Center

• Customer Service

• Aloha POS

• Restaurant experience

• Banking

• Catering

• Culinary Experience

• Banquet Experience

• POS

• Kitchen Management Experience

• Profit & Loss

• Management

• Serving Experience

• Menu Planning

• Inventory Control

• Labor Cost Analysis

• Kitchen Experience

• Sales

• Customer service

• Communication skills

• Leadership

• Microsoft Excel

• Inside sales

• Banking

• Research

• Analysis skills

• Account management

• Kitchen management

• Negotiation

• Typing

• Windows

• Computer skills

• 10 key typing

• Cash handling

• Financial services

• Microsoft Office

• Lending

• English

• Scripting

• Organizational skills

• Financial concepts

Certifications and Licenses

ServSafe

Food Handler Certification

Contact this candidate