Natalia Ramensky

Dallas, TX *****

ad3tou@r.postjobfree.com

+1-707-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Westin Dallas park central - Dallas, TX

November 2022 to Present

Manage pm shift mod. Balance the house. Assist in accounting regarding guest rooms. Service recovery and maintaining good repour with guests and employees alike. Train staff on service and our pms system. Front Desk Manager

Hotel Yountville - Yountville, CA

January 2018 to August 2018

I managed our front office operations. Did all the hiring for front desk, bell and concierge. Processed payroll, made all the schedules. Trained in Forbes standards and trained for each position. Dealt with any disciplinary action for my department and assisted in guest recovery. Front Desk Manager

Jekyll Ocean Club - Jekyll Island, GA

May 2017 to February 2018

Jekyll Island, GA

May 2017 to February 2018

I have done all the hiring for guests services and housekeeping from prior to opening until now. Assisted in all training for each position. Wrote SOP's for each department. I have maintained exceptional guest service scores averaging in the high 90% mark. As well as continued positive trip advisors for this hotel. I assist in all operations and lead by example. I make schedules, do all payroll and disciplinary for these departments.

Guest Service Manager

Silverado Resort and Spa - Napa, CA

July 2015 to May 2017

Responsibilities

I manage front office operations, build schedules and uphold standards for my department and the resort. I manage a team of over 40 employees. I train in each front office department including bell, valet, front desk, pbx and concierge. I process payroll for my department. Working closely with all departments in a full service resort. I handle service recoveries and billing disputes. Front Office Supervisor

Napa Vallery Marriot Resort and Spa - Napa, CA

October 2012 to June 2015

I uphold Marriott service standards of excellent customer service while checking in and out guests, answering a multi-line system and help arrange plans for their trip. I supervise a team of 8+ associates at any given time. I work to trian associates on Marriott standard as well as our PMS system, reports and accounting within that system. I work closely with customer care and Marriott rewards. Carrying out each shift smoothly to hand over to the next to be set up for success. Leading with knowledge and positivity. Reservations Agent

Napa Valley Reservations - Napa, CA

March 2012 to October 2012

I work with one hundred and forty hotels in the Napa Valley helping guests find the perfect hotel for there personal needs. Filing, faxing, phones, customer service; all while creating a personal experience for each and every guest.

Front Desk Clerk

Sonoma Valley Inn - Sonoma, CA

August 2008 to February 2010

I greeted guests, checked them in and out, worked the register, answer phones, took care of breakfast orders, took reservations, helped put in a new PMS system, helped with any and all concierge services, took reservations, made sure advanced deposits were taken and refunded, dealt with complaints in a professional manner, and provided excellent customer service. Education

Associate in General Education/ Business

Santa Rosa Junior College

2008 to 2010

Redwood Empire Beauty College - Santa Rosa, CA

2007 to 2007

Skills

• Busser (10+ years)

• Hostess (10+ years)

• Barback (2 years)

• Restaurant Server (3 years)

• Waitress (3 years)

• Customer Service (10+ years)

• Guest Service (10+ years)

• Front Desk (10+ years)

• Bartending (1 year)

• Waiter (3 years)

• Payroll (7 years)

• Office Administration (10+ years)

• Upselling (10+ years)

• Makeup Application

• POS (10+ years)

• Microsoft Outlook (10+ years)

• English (10+ years)

• Time Management

• Sales Support

• Cash Handling

• Leadership

• Communication skills

• Hotel experience

• Basic math

• Microsoft Excel

• Marketing

• Microsoft Office

• Management

• Microsoft Powerpoint

• Tutoring

• Presentation Skills

• Assistant Manager Experience

• Administrative Experience

• Microsoft Word

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