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Customer Service High Pressure

Location:
Los Angeles, CA
Posted:
February 22, 2024

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Resume:

Oscar Lopez

310-***-****, ad3tom@r.postjobfree.com

Objective:

Dedicated and skilled bartender with 9 years of experience delivering exceptional customer service and creating a vibrant atmosphere. Seeking to contribute my bartending expertise and friendly demeanor to a dynamic establishment.

Skills:

• Extensive knowledge of cocktail recipes and mixology techniques

• Exceptional customer service and interpersonal skills

• Ability to handle high-pressure situations with efficiency

• Strong multitasking and organizational abilities

• Proficient in POS systems and cash handling

• Up-to-date on industry trends and responsible alcohol service Experience:

XOXO Sushi Bar and Lounge - Current Employer

• Crafted and served a diverse range of cocktails, meeting customer preferences and exceeding expectations.

• Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.

• Managed inventory, restocked supplies, and placed orders to meet demand.

• Engaged with customers, creating a welcoming environment and building positive relationships.

• Handled cash transactions and accurately processed payments using POS systems. The Pendry West Hollywood - April 2022 - September 2023

• Developed signature cocktails and updated drink menus to enhance the overall beverage selection.

• Collaborated with kitchen staff to ensure seamless coordination between the bar and the restaurant.

• Trained new staff members on bar procedures, customer service, and drink preparation.

• Successfully resolved customer concerns and maintained a high level of service. Beverly Hilton Hotel

April 2018 - October 2022

Certifications:

• TIPS certified, RBS certified

References:

Available upon request.



Contact this candidate