Sherita Bullock, PMP, ITIL

Program Management

Email:ad3tlt@r.postjobfree.com

Ph:804-***-****

Visa Status: US Citizen

Location: Northern Virginia

Summary:

Team Manager with exemplary experience for overseeing company initiatives, deploying end to end professional services, improve quality of performance metrics, fostering a collaborative environment and implementing complex AGILE portfolios while crafting strategic solutions amongst customer relations, resource, risk and vendor management. Engages clients and providers in renegotiation contracts by assisting in cost control and budget forecast. Utilizing analytical acumen in navigating complex situations and crafting strategic solutions. Manage implementation of network and technical management, process improvements, policies, while ensuring issues are mitigated with no scheduling impacts upon business units to produce customer retention and a successful completion.

•Manage, plan, test, deliver and implement effective planning by moving high profile projects toward completion against scope, resource allocation, quality analysis and forecasting.

•Execute status meetings within leadership, executive steering committees, stakeholders and business sponsors by gathering business requirements, using strong oral and written communication and presentation skills to achieve client requirements.

•Manage organizational analysis, technical documentation, information security, financial management and comprehensive thinking to drive several large complex projects simultaneously within budget tracking, forecasting and risk planning management using ITSM and SDLC project plans.

•Manage cross-discipline teams to deliver results by executing both quality control and business development for multimillion budgets. Manage teams to bridge communication gaps, encourage departmental cohesion.

•Responsible for conceptualizing, managing programs to support business objectives, grow revenue base, and improve margins by being proficient at meeting or exceeding company benchmarks and delivering high impact initiatives.

•Expert in building and cultivating strategic partnership by delivering high visible projects, align organizational needs while maintaining keen details for analyzing, identifying, from deployment to sustainment phase successfully.

•Client’s manager to identify inefficiencies, evaluates performance results in processes while instilling personal accountability by using change control in structure qualitative and quantitative analysis.

•Manage, conceptualize and strategically implement best practices by identifying project portfolio, risk planning and creating solutions to drive streamline operations for customer retention and company growth.

•Implement critical thinking skills, sound judgment and decision-making abilities.

•Display strong verbal, presentation and written communication skills along with excellent interpersonal skills. Implement root cause analysis to executive leadership via internally and externally.

Core Skills:

Microsoft Office Suite: MS-Office, MS Visio, MS Team, MS Project, MS Power Point, MS Visio, MS Excel

Environment: Dev_OPS, SharePoint, Oracle, Kanban, Confluence, JIRA, Zoho, ServiceNow/Remedy, ITSM, Smart sheet, Novell, META,

Telecommunication Voice/Data: Salesforce, CRM, APTIS, ICOMs /CSG & OMSe Billing and Provisioning, Neustar (ESR, CH, NPAC), ADTRAN 4303, Navigator, MPLS/VPN, 5E/DMS & MUX-META SWITCH, GROOM, AVAYA.

Professional Affiliations:

•Sunrise Valley Toastmasters Club, Toastmasters International member since 2014

•National Association for Multi-Ethnicity in Communications (NAMIC), member since 2013

•Women in Cable Technology/Washington DC-Baltimore Chapter (WICT), member since 2015

Education:

•Bachelor of Science (B.S.): Business Administration University of Phoenix, Richmond, VA

Certifications:

•Project Management Professional (PMP) –PMI Certified

•ITIL V3 Certified

•ITIL 4 Foundation

Professional Experience:

Iron Bow Technologies, Herndon, VA September 2020- Present

Sr. Project Management -Sustainment Managed Services

•Spearheads the development and implementation of complex, hybrid and government SaaS solutions but not limited to coordination of network integration, infrastructure implementation, hardware/software assembly and installations in support of virtual commercial healthcare and federal contracts for Digital Telehealth clients. Lead executive steering committees, created internal SOP processes and oversee staffing augmentations with Cross Functional Teams to solve root problems, mitigate project constraints and budgetary loss. Implement cost savings, supply chain optimization while leading training of CRM, Oracle, Salesforce, AWS Managed Service Program, Get-Well and EPIC applications through critical telehealth virtual platforms. Manages both clients, internal, external and third-party vendor manufacturing by reviewing profitability analysis, data analytics, user applications and device availability via Science logic and Logic Monitoring Tools within the ITSM ServiceNow Database.

•Manages client’s portfolio by reviewing, SOWs, LOEs and RFPs proposals which includes test plans, artifacts for new contracts to execute design and build for project end to end and site integrations.

•Subject matter expert of Agile, Waterfall and Hybrid solution delivery methodologies.

•Manages client’s on-boarding teams, integration of client service and products while facilitating communication and information exchange amongst vendors and key stakeholders.

•Manage the pipeline of new business and impact to the company by forecasting financials, labor utilization along with client demands while abiding by federal guidelines, governance within contractual requirements and commercial healthcare PHI/PII compliance and policies.

•Manage commercial virtual healthcare environments and applications to gather functional requirements for both digital and remote patient monitoring tools.

•Lead for gathering process observations, experience with health programs and tasks in a client-facing day to day role.

•Deploy Enterprise PMO projects by applying critical systems thinking and effectively collaborating business and IT functional areas from deployment to implementation Phases by initiating UAT lab and site environment testing, test scripts, root cause analysis, development of business cases, migration planning, redundancy and roll-back planning to increase patient awareness, education and Healthcare adoption.

•Manage program integration in a fast-paced operational environment by working independently as well as collaboratively by owning all aspects of project execution, integration scheduling, reporting, risk management, change management and analyze business processes from end to end. These teams include account executives, inventory management, network engineers, product managers, and other essential stakeholders to ensure delivery and sustainment exceeds customer expectations through a successful completion of the contract or period of performance within the PMO Portfolio.

•Manage program portfolio, planning and presentations to executive stakeholders to review technical solutions, project deliverables, key milestones and mitigating risks while managing delineation tasks.

•Interprets factual data through financial forecasting, make business recommendations, review technical solutions and provide device uptime/downtime availability for client data analytics, KPI metrics and reporting.

•Responsible for executing and managing customer project scope requirements, training of clinical equipment and peripherals as well as network infrastructure to deploy AWS successful cloud-base for triage and nursing staff for the Department of Veteran Affairs.

Nivid Technologies, Sterling, VA

April 2019-September 2020

Network Project Manager-Digital and Network Infrastructure

•Managed and implemented project scope, resource allocation and utilization via the Project Management solution by optimizing stakeholder engagement.

•Managed global local and offshore engineers to deliver a highly scalable environment and smart digital infrastructure by deploying a harnessing solution via design, network connectivity and cloud platform for global commercial, government and healthcare and other hybrid million-dollar projects.

•Led critical thresholds for staff augmentation performance metrics and escalations for new and existing IT environments via Aruba, Meraki and other critical infrastructures.

•Developed and implemented network project plans, RFP proposals and execution of strategic initiatives for budgeting and forecasting.

AIRBUS, Herndon, VA

August 2017-March 2019

IT UCOM Project Manager-OIRNA Infrastructure Project Management Team

•Managed project monitoring and control via set up of KPIs by transitioning existing project deliverables through procurement to manage activities for project plan definition. Analyze project needs and determine resources to meet objectives while including scheduling, estimating and cost. Develop project plans for strategic and tactical initiatives within the scope of Airbus North America Network for a rapidly changing environment.

•Contributed to the design of the solution architecture landscape to prepare and support run mode of the technical/user acceptance tests (UAT). Prepared Call for Tender on case-by-case basis to select potential run mode services. Reports security violates and /or document deviations necessary to complete on time and quality installations.

•Responsible for project planning through the identification of activities, workload, resources and budget. Lead progress meeting with executive and project staff in preparation of Steering Committees. Coordination of all activities across multiple locations of Airbus Helicopters for recurring implementation reviews with selected partners.

•Coordinated with Network Security Operations staff(internal/external) to review budgets for estimated annual spend, suppliers and global relationships to execute, create and manage an annual migrations and entry into managed services for the Airbus E-SPAN, WAN, voice Hardware and Software installs and conversions. Encompass ASOG, LSOG and NPAC skillset as it related to LNP and LERG routing within industry guidelines.

•Ensured projects adhered to best practices as outline in the PMBOK guide and Airbus policies while successfully executed over 45 projects through completion.

Charter Communications, Herndon, VA

November 2014 – August 2017

Project Management-Process Service Order Management Support

Responsibilities include creating comprehensive and strategic project plans, developing and managing critical multi-projects simultaneously in support of a large-scale systems development with minimum direction from management. Strong communicator with organizational knowledge that provides thought leadership and subject matter expertise in planning, prioritizing, forecasting and budget management. This also includes but not limited to working with high technical management teams to control the scope and execute the Agile methodology within the SDLC lifecycle. Effectively maintain proper communication channels to inform key stakeholders of anticipated risks and as needed evaluate risks to identify possible solutions. Ability to deliver results by articulating facts regarding planning and execution that resulted in improved outcomes.

•Managed as primary trainer and facilitator to assist internal/external vendor teams and stakeholders to identify gaps, produced effective SOWs, and develop operational methods and procedures to improve operational processes. Lead project by reviewing milestones, deliverables and strategies for accomplishing results to monitor and evaluate progress toward expected goal on all matters relating to order flow process, installation, testing and development of completed migration. Managed, planned product releases, lead meetings and reported feedback and milestones to VOIP vendors of Verizon West &Frontier West support personnel during the SPID Migration for subscribers to mitigate Risk assessment to maintain interface services within compliance.

•Responsible for being the liaison through planning, managing and risk/issue resolution throughout the project’s lifecycle, by constantly monitoring and reported progress status to stakeholders concerning planning development. Responsible for end to end of optimal network project timelines for the Verizon Data Operations. Collaborated with key stake holders, vendors, sales team and engineers to identify and resolve operation/migration issues for Verizon Fast Packet Data Services Network.

•Managed OSS Voice operations and PUC/FCC complaints while updating legal team on updates to maintain regulatory guidelines.

•Reported highlight project reports, risk logs and change management action plans to Sr. Director, PMO and other executives.

•Managed strategic training development functional teams consisting of 1 offshore team and a team of 30 which included the entire West Coast provisioning and implementation group to monitor project risks such as resource conflict and proactively identifying solutions. This significantly turned around low performance, encouraged group synergies and fostered a more collaborative approach across the business. Results included delivered industry leading voice enhancements improving voice operation services by 20%.

•Managed projects from deployment to closure of Sprint -Legacy TWC Migration including vendors domestically and internationally by leveraging continuous process improvement methodologies, new product launches and enhancements. Results: Completed launch of 26 regional departments on schedule, with a 15% operational cost over a three-month span resulting in over 600,000 TNs ported over successfully.

•Managed California Lifeline for contract and pricing negotiations by implementing management controls and standard business rules for areas in CA, NYC and Wisconsin. Managed project teams who were accountable for delivering projects beyond agreed budget, scope, schedule and customer expectations.

•Managed Network Engineers and vendor teams to execute User Acceptance Testing (UAT) during the migration of TPV to Aprisi IVR Platform. The following results lead to the new IVR Aprisi Production with system enhancements in successfully transferring calls from customer to vendor agents. Results: Improved identifying risk for lessons learned and best practices which resulted in a 6% systems error reduction.

Time Warner Cable, Herndon, VA

July 2012 – November 2014

Project Manager -Senior Analyst

Managed and tracked project deliverables by executing directory listing audits, reports and capacity analysis predicated upon TN of CNAM, LIDB & CLASS point codes while ensuring verification within the PSTN. Engaged all cross functional organizations, executive stakeholders and resources regarding deployment activities by aligning deliverables to executive and user outcomes. Managed integration, testing of telecommunications to project teams using subscription data, LNP, SPID, LRN which encompass version IDs while activating time stamp information. Overseer of risk identification and management by consulting with VOIP vendors as it pertains to their fiber-based telecommunications networks and identifying potential problems with executive stakeholders to ensure successful project completion. Managed daily orders against third party vendor compliance which reduced customer churn by 12%, reduction of trouble escalation through the IVR system by 16% and measured product, resources and price changes.

•Provided reports on system analysis to review data of losing carriers that are consistently not meeting FOC requirements due to vendor-initiated errors. Leveraged negotiations with the customer, by also providing capability demonstrations and planned meetings which are both technical and operational in nature.

•Managed project planning, updates for inbound/outbound call routing problems reported by end-users experiencing issues to a particular LEC(carrier) or vendor using Empirix Database. Implemented multiprotocol LAN/WAN/MPLS-VPN/VOIP or other data networks in a complex environment.

•Managed strategies for disparate equipment and communications systems to coordinate with software/hardware vendors and data carriers as needed to ensure end-to-end communications. Led project kickoff meetings of all new & existing customer carrier projects while jointly maintaining internal schedules in conjunction with regional project management teams.

•Led planning development, implementation, and installation to manage all contract work and projects to ensure compliance with business requirements. Negotiated and escalated based on client’s user analysis and service agreements.

•Conducted status updates, data analysis and design network improvements and or enhancements with engineers to improve and maintain confidence with essential stakeholders. Mitigate risk of deployment amongst the enterprise to implement efficient site activation for a successful project completion.

*Professional References available upon request*

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