Front Desk Customer Service
Resume:
Mavis Cleveland
North Las Vegas, NV *****
****************@*****.***
Assessing The Foster and CPS Client Physical and Mental Wellness to Achieve Childcare Services By Coordinating With The Client Work Schedule and The Chosen Licensed Daycare Provider in a Safe and Timely Manner While Building a Relationship With The Client and Provider. Work Experience
Child Care Case Manager
Las Vegas Urban League - Las Vegas, NV
February 2017 to January 2024
Managing a caseload of 240 assisting Foster and CPS families with childcare assistance and other services by meeting the requirements and guidelines of the program and assisting the client with internal and external customer service.
Information and Referral Specialist
Financial Guidance Center - Las Vegas, NV
June 2015 to February 2017
Outlining the criteria for crisis intervention, emergency preparedness & disaster response, community outreach, data collection, analysis & reporting, resource data base & follow ups. Call Center Supervisor
Frontier Financial Group - Henderson, NV
May 2009 to February 2013
Overseeing 30 employees with a productivity of 65% by negotiating prices and fees, along with payment administration, refund accuracy, collection cost, resulting in an efficient smooth call center operation. Front Desk Associate
The Bone & Joint Center - Henderson, NV
June 2006 to February 2009
Opened and closed office procedures, scheduled appointments, checked in/out patients, oversaw collections of copay, overdue balances, deductibles, verified insurances, internal and external customer service and submitted data entry for future retrieval purposes on Greenway software. Education
1 year 4 months in Child Development
College of Southern Nevada - Cheyenne, WY
February 2014 to June 2015
Certificate in Front Office Operations
Career Training Institute - Las Vegas, NV
May 1995 to February 1996
Associate's degree in Communications
Grambling State University - Grambling, LA
August 1981 to June 1984
Skills
• Customer service (10+ years)
• Case Management (7 years)
• Childcare (7 years)
• Crisis Intervention (2 years)
• Social Work (7 years)
• Intake Experience (9 years)
• Child Protective Services (7 years)
• Analysis skills
• Computer skills
• Communication skills
• Leadership
• Office experience
• Social work
• Microsoft Office
• Data collection
• Supervising experience
• Negotiation
• Typing
• Front desk
• Assistant manager experience
• Microsoft Outlook
• Case management
• Organizational skills
• Medical office experience
• Child protective services
• Training & development
• Microsoft Excel
• Data entry
• English
• Hotel experience
• Cost control
• Management
• Medical terminology
• Hospitality
• HIPAA
• Recruiting
• Writing skills
• Microsoft Word
• Administrative experience
• Time management
• Order entry
• Clerical experience
• Patient care
Certifications and Licenses
Driver's License
October 2023 to June 2031
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