Anusha Bantu

SFDC Admin/Developer

Email:ad3tkg@r.postjobfree.com

Ph #: 947-***-****

Professional Summary:

●Over 8+ Years of IT experience in Salesforce.com CRM Platform Hands on Experience in implementation and customization of Salesforce.com Responsible for ongoing enhancements and maintenance of the Salesforce platform.

●Pretty good experience with engaging with stakeholders and gathering requirements.

●Explicitly worked on custom objects, custom fields, Picklists, page layouts, Workflow Alerts and Actions, Approval Processes, and Validation Rules. Experience in Salesforce CPQ

●Participated in all Phases of Software Development Life Cycle (SDLC) and Agile methodologies with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.

●Worked with various CRM applications like Force.com, Sales Cloud, Service Cloud, and Community Cloud.

●Experience in designing and developing Community Portal using Visualforce plus tab template and Customer Service Template. Strong Salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Controller Classes, Visualforce Pages and integrating with external source by developing SOAP, REST web services.

●Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.

●Having good knowledge on sharing rules, Org wide settings, object level security, field level security, record level security and user access privileges.

●Good at administrative tasks such as setting up audit trail, Big Object, field history tracking, creating email templates and list views. Experience in working with Salesforce.com sandbox and production environments.

●Automated business process by creating workflow rules, configuring immediate and time dependent workflow rule actions, configuring approval process, assignment rules for Leads and Cases.

●Implemented various advanced fields like Pick Lists, Custom Formula Fields, Field Dependencies, Process Builder, Workflow rules and Approval Processes for automated alerts, field updates and email generation.

●Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Community Cloud.

●Worked on Data migration and updates through the tool App Exchange Data Loader in Salesforce.com.

●Developed Visualforce pages, Standard controller, Custom controller, Controller extensions, Apex classes, triggers and test methods for different functional needs and implemented the business logic based on the requirements.

●Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard. Created various Lightning components and used in the application as per the requirement.

●Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect. Good experience in developing Salesforce Lightning Apps, Components, Controllers, and Events.

●Experienced in Deployment from Sandbox to Production using Deployment tools like Force.com IDE and Change Sets.

●Prepared Unit Test cases using Apex Test Classes and to fulfill the 75% of Test case coverage for the development in the Salesforce. Experienced in providing functional and technical support to peer Team members.

●Quickly learned new concepts like Salesforce Lightning and Salesforce Mobile Application and implemented them in the project. Sound understanding of SOQL and SOSL for Querying and Searching Data for the Force.com platform.

●A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java and web technologies like HTML, CSS, XML, JSON, JSP and JavaScript.

●Experience with data migration and updates through the tool AppExchange Data Loader in Salesforce.com.

●Experience in bulk Data mitigation from Excel, MS Outlook, and Legacy systems to Salesforce.com using Apex Data Loader, and Import Wizard.

●Good knowledge of Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers, and Controller Extensions.

●Strong knowledge in Salesforce Customization, Workflow approvals, Data validation, Sales, Customer Service, and Support Administration. Profound knowledge in using Lightning components and Lightning Builder for Salesforce1.

●Strong understanding of CRM business processes for automation, Sales Cloud, Service Cloud, chatter, and Exchange.

●Experience in working with Agile/Scrum environment, Iterative, and Waterfall software development methodologies.

●Sound understanding of SOQL and SOSL for Querying and Searching Data for the Force.com platform.

●Shared dashboards and visualizations with stakeholders by publishing them to Tableau Server.

●Experienced in REST API testing and SOAP Webservices testing using tools such as SOAP UI and workbench.

●Experience in development, administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform -- world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

●Extensive experience in customizing the user interface of Salesforce CRM using apex programming, custom controllers, visual force, CSS and JavaScript libraries. Developed batch Apex code and Apex scheduler classes.

●Integrated working code across multiple sandboxes, utilizing Continuous Integration (CI), Continuous Deployment (CD), and DevOps principles, including Jenkins configuration.

●Implemented authentication and authorization mechanisms, such as OAuth or JWT, to secure the REST API and control access to Salesforce resources. Developed and integrated SOAP API-based web services in Salesforce, facilitating communication and data exchange with external systems.

●Hands on Experience in Development using Triggers, APEX classes, Batch Processes, Force.com IDE & plug-in, Eclipse with SOQL queries. Strong functional knowledge and experience of Salesforce Classic and Lightning components.

●Experience in customizing Data model of Salesforce.com CRM using workflows, triggers, validation rules, and approval processes. Good Knowledge in Configure Products, Price Orders & Generate Quotes (CPQ).

●Extensive experience in designing of custom objects, custom fields, Pick-list, Page layouts, Workflows, custom Tabs, reports, design of Visual Force Pages, Dashboards, and Email generation according to application requirements.

●Familiar with web protocols and concepts including HTTP(S), GET, POST, SOAP, REST,XML, JSON.

●Excellent team player, self-motivated, quick learner with good communication skills and troubleshooting capabilities.

Education:-

Master of Technology October 2013- May 2015

Jawaharlal Nehru Technological University, Hyderabad, India GPA 3.66

Bachelor of Engineering Aug 2009 - July 2013

Osmania University, Hyderabad, India GPA 3.48

Technical Skills:

Salesforce Technologies

Salesforce CRM, Apex Language, Classes/Controllers, Lightning, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Workflow & Approvals, Analytic Snapshots, WSAD, Web Services and JNDI

Salesforce Tools

Force.com Explorer, Force.com Data Loader, Cast Iron Systems, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), SOAP API.

Programming Languages

Apex, C,C++,C#,ASP.Net, ADO.Net, Java, SQL, Java Script, HTML, XML, DOM, CSS, AJAX, Heritix, Apache Lucene

Custom Integration

Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

Operating Systems

Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003, Linux

Databases

MySQL, Oracle 11g/12c

Salesforce IDE

Eclipse, Microsoft Visio, Developer Console

Professional Experience:

MarcomCentral, Sloan Beach California December 2021– Till Date

Role: Sr.Salesforce Developer/Admin

Responsibilities:

●Responsible for ongoing enhancements and maintenance of the Salesforce platform. Managed Users, Roles, and Profiles Activity audits, sharing rules, permission sets, etc.

●Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales, and Account.

●Experienced with data migration and updates using Data Loader in Salesforce.com

●Import and export data using tools such as Data Loader and Workbench.

●Implemented Custom Settings to store Trigger Activation/Deactivation data and store Last Runtime

●Worked with complex integrations and set up a prolific configuration using protocols.

●Developed Complicated workflows, and process builder, Migrated all the workflows and Process builder into flows, proficient in building Flows without code. Worked on multiple Sandbox environments.

●Written code not to hit Governor Limits and implemented salesforce best practices in writing Apex Classes and Triggers. Developed Apex Batch, Schedule classes to process bulk data updates at scheduled intervals.

●Some of the projects Pay Pal Pay flow gateway for online payment processing and some asynchronous integrations VIN AUDIT (Vin Info provider) using API’s. Date time of the queries used in Apex Batch class.

●Written SOQL, SOSL queries which are required in Apex Classes, Apex Triggers, Batch and Schedule classes.

●Designed and developed Apex Classes, Utility framework classes, Apex Triggers and Visualforce pages, Components in the application. Configured page layouts, record types and custom fields.

●Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Developed custom formula fields and validation rules to meet business needs.

●Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on

●Written Apex Batch, Schedule class to handle bulk logic on Account Teams, Custom Object requirements.

●Worked in Deployment through Gitlab and Jenkins. Logic and Interactions in Lightning Applications.

●Developed Reports and Dashboards for various business users on Opportunities, Cases, and Accounts.

●Created flows to automate the renewal Process on opportunities. Gathered requirements from end clients on existing user stories. Working on internal project on Lightning web Component framework.

●Designed and developed Lightning Community Builder and built Lightning Components using the Aura framework. Created Scheduled and Batch Apex jobs based on business requirements.

●Developed multiple Lightning Components and Server-side Controllers to fulfil business requirements.

●Implemented Apex Extensions to customize standard buttons on Lead, Account, Contact, and Opportunity objects.

●Added Lightning Components to Lightning Pages and Record Pages and utilized Apex classes, Controller classes, and Apex Triggers to meet various functional needs of the application.

●Retrieved data and implemented functionality from Third-Party APIs, displaying it within Lightning components.

●Extensive experience in debugging Apex scripts using Debug Logs and System Log Console to identify exceptions and adhere to Governor Limits. Experienced with Deploying code from sandbox to production using Change sets.

●Maintained a working knowledge of supported Salesforce features and products, as well as upcoming changes that impact the org. (i.e., Process Builder, Flows, Data Modelling, Maps, Digital Engagement, Access and Authentication, Release Updates, Lighting Experience, Feature Retirement. Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

●Made individual tasks not viewable to clients externally Using Task Ray app within Salesforce.com.

●Experienced in Migrated all the Knowledge articles from classic to lightning in service cloud which helps to resolve issues by themselves. Took care of Refreshing sandboxes and Spring 23 Releases and Updates

●Worked on SSO (Single sign on) settings, and enabled MFA multifactor authentication using Duo Mobile append worked on SSO issues after refreshing sandbox. Maintained CRM functionality implementing SFDC.

●Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Developed applications using Agile methodology.

●Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.

●Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Used refined global search in Lightning by developing Apex classes and Controllers.

●Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.

●Worked on Salesforce Standard Objects (accounts, contacts, leads, opportunities). Created SFDC reports (functional and technical documents). Integrated applications with Salesforce.com using REST web services API.

●Created Workflows for automated lead routing and lead escalation. Integrated Salesforce.com with external systems like Oracle and SAP using REST API. Implemented the basics of Data Security and Data Modeling to the apps.

●Developed Apex classes and Triggers and linked them to manage the workflows.

●Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects.

●Involved in migrating data into Salesforce application using Apex Data Loader through CSV files.

●Experienced in Updating Bulk data, deleting unnecessary fields and data using data loader and workbench.

Environment: Salesforce.com platform, Lightning, Aura, Lightning Process Builder, Lightning Inspector, Lightning Out, Apex, Workflow & Approvals, Triggers, Reports, Custom Objects, SOQL, SOSL, Service Cloud, Custom Tabs,

Client: Penn National Insurance, Harrisburg, PA October 2019 – November 2021

Role: Salesforce Admin/Developer

Responsibilities:

●Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud,& App-exchange applications.

●Upgraded Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on both development team and production support projects.

●Involving in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design. Working on internal project on Lightning Component framework.

●Design and developed Customer Community Portal to allow user to register with TFS to begin with application process. Designed Custom UI to support registration and login page for the external users.

●Configure Salesforce Digital channel (Live Agent) with Salesforce Call Center application and setup F&Q, Knowledge/Articles for external and internal users.

●Created Lightning Component as Proof of Concept to show the new lightning look and feel along with the required functionalities. Undergoing work on integrating Salesforce with Informatica on an internal project.

●Developed/Modified custom Apex Trigger and Apex class to implement functionality based on the requirements of project. Utilized Salesforce Lightning Process Builder to automate business processes.

●Used Change Sets and Source Tree to deploy code and components from lower environment to higher environment.

●Backed up Production code and configuration using ANT and real time production data using Data Loader.

●Integrated the API and Web Services for extracting the data from Biztalk systems to display/store in Salesforce using the REST services. APEX methods and variables for cross-object actions.

●Used Spinners in custom pages whenever page is updating any records for showing progress and created many lightning Quick Action buttons using visualforce page. Implemented Process Builder process that utilizes invocable

●Integrated the API and Web Services for extracting the data from Biztalk systems to display/store in Salesforce using the REST services and used XML and JSON. Researching on Own Backup as a Salesforce Data backup tool.

●Extensively used Apex coding concepts to deliver self-contained & robust code segments without dependency on existing workflows and validation rules.

●Used lightning web component (LWC) to display questioners section based to subsequent answer to question on the loan period page. Automate the Loan record creation process based on Complex business rule of TFS and Lender.

●Experienced with Web-to-Lead and Web-to-Case scenarios along with Escalation rules and Assignment Rules.

●Defined, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, actions, Page layouts, search layouts, Visual Workflows (flows), and Visual Force Pages to suit to the needs of the application.

●Used Bitbucket and GIT for code version control and pushed changes by working on different branches to deliver high quality code on time. Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.

●Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component. Used JIRA, ALM and Rally for issue tracking and project management.

●Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.

●Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces. Experience in code check-ins on a daily basis using SVN and GIT version control.

●Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration, and deployment of application to force.com platform.

●Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.

●Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Deployed Change Sets from Sandbox to production. Deployed Apex using Visual Studio.

●Designed Salesforce service cloud console to enhance productivity with dashboard like interface.

●Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation.

Environment: SFDC, Apex, Data Loader, Force.com, Lightning Web Components, Import Wizard, Triggers, Components, Controllers, Workflow, Validation Rules, Reports, Report Types, Custom Objects, Tabs, Email Services, Eclipse IDE

Client: Carhartt, Dearborn, MI May 2018 – September 2019

Role: SFDC Developer/Admin

Responsibilities:

●Developed the Apex classes, Triggers and Visualforce pages with required UI designs.

●Wrote Apex code to convert lead to a contact and associate the contacts with accounts.

●Involved in Salesforce.com Service Cloud development, customizing the UI, including creation of Custom objects, Page layouts, Custom tabs, Validations to suit different business users’ groups.

●Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

●Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the need in the organization. Led and managed an Agile Test team.

●Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application. Set up Continuous Integration by scheduling jobs in Jenkins from GitHub.

●Implementing different types of custom fields like Pick lists, Formula fields, Hierarchal, Lookup, Master-detail and many to many relationships. Customized Oracle Sales Cloud Application (OSC) CRM using Groovy scripting.

●Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries. Implemented Salesforce Development Cycle covering extensively in Sales Cloud and Service Cloud.

●Extracted the Salesforce CRM information using Cast Iron to provide integration with the legacy System.

●Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization. Gained basic knowledge of the Lightning App Builder to build apps visually without code.

●Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data. Worked on Agile and Scrum methodology for Salesforce custom app implementation.

●Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic. Developed Lightning components and customized Salesforce Communities using Lightning.

●Configured product and pricing setup using CPQ/Product consoles and migrated user data into Lightning Experience.

●Developed and published custom applications or components on the Salesforce AppExchange.

●Worked with Sales Cloud, Service Cloud, Custom Cloud, and Apex Programming on the Force.com Platform.

●Set up and maintained Subversion (SVN) and Git repositories, along with creating branches and tags.

●Experience in managing Repositories using Jenkins and GitHub for Continuous Integration software development.

●Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

●Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

●Developed ad-hoc report as requested by the user groups or stakeholder and performed analysis on data as required.

●Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand. Using Apex Data Loader for migrating records to Salesforce.

●Worked on Medicare and Medicaid enrollments, small group and large group shield link applications

●Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.

●Worked in Agile methodology Process attended daily standup calls.

●Involved in minor corrections and enhancements to SFDC application required by business users from time to time.

●Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.

●Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications. Extensively worked on integrating REST API using callouts framework in SFDC

●Developed Reports and Dashboards for various business users on Opportunity, Cases and Accounts.

●Refactoring of code to fix the existing issues in the sequence of operations in real-time.

Environment: Salesforce.com Service cloud, Apex Classes, Visualforce Pages, Controllers, Custom Objects, Custom Tabs, Workflow & Approvals, Reports, GitHub

Company: Mavin Infotech, India January 2017 – February 2018

Role: Salesforce Admin

Responsibilities:

●Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales, and Account.

●Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes. Involved in setting up the Role Hierarchy and assigning the Users as per the role.

●Implemented Case Management Automation to track and solve customer issues by creating support process, record types, and assignment and escalation rules.

●Administered, configured and managed Salesforce application user Profiles, Roles, Permission Sets, generating Security tokens, upgrade to managed app exchange packages.

●Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.

●Use Agile development practices including JIRA to manage workflow, working in Scrum Teams, and Sprint Planning and develop custom declarative & programmatic solutions to enhance service console channels such as Live Agent, Omni-Channel, Email-to-Case, Web-to-Case.

●Created multiple Lightning web Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.

●Integrate Qualtrics with Salesforce to trigger the survey to customers when a case is closed to get the feedback to improve the agent performance and help the customers to resolve their issues.

●Experience in implementing the Salesforce Survey Force in triggering surveys to the guests and storing the survey responses back into the salesforce and building the reports & dashboards for business users.

●Working on building and embed lightning Components in Visualforce Page. This includes the lightning Component Framework and also involved in building lightning components using the aura framework.

●Experience in generating the API stubs from the Swagger specification provided by the API team by running Node JS scripts and making it available for the developer’s utilization.

●Aggressively working on lightning framework and minimized code in JavaScript controllers by adding reusable functions in helper components. Worked with different Record types to set up for different Page layouts based on profiles. Build & monitor standard analysis and reporting for marketing campaigns.

●Worked on both synchronous and asynchronous Classes, Javascript and integrated with external sources by developing Apex Web Services. Developed and made changes to existing Visualforce pages and Aura components

●Used Gitlab as Code repository using Visual Studio with Salesforce DX, Scratch orgs for development and deployment activities. Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.

●Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.

●Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.

Environment: Salesforce.com, SOQL, Page Layouts, Dashboards, Extensions, Sandbox, Windows

Company: Evalue Technologies Pvt Ltd, India June 2015 – December 2016

Role: Jr.Salesforce Admin/developer

Responsibilities:

●Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components.

●Used Data loader for data migrations to salesforce. Migrated Salesforce from Classic version to Lightning.

●Responsible for setting up login restrictions and resetting the user passwords

●Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles

●Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Cases, Reports and Dashboards. Created different Workflow rules and Approvals for various lead processes.

●Created various Custom Objects for the client regarding the gated community to maintain proper records of its use and times. Created apex triggers, apex classes and Visualforce pages.

●Created email templates and inbound emails using Visualforce for the clients and customers.

●Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

●Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Created profiles and set permissions based on requirements.

●Implemented Email-to-case to create cases for Service Desk mailbox and update cases based on incoming emails.

●Created Aura Components in conjunction with Apex and SOQL to display specialized graphs exclusive to Dashboards

●Involved in coding for modules that involves extending existing SFDC standard components using Apex, Visualforce and other utilities. Created business processes using workflows, Process Builder and Flows

●Worked on implementing Record based sharing using Organization Wide Defaults, Sharing Rules and Manual Sharing.

●Worked on a Experience Site to allow residents in the gated community to manage their guests with scheduled time frames and who is present on their permanent guest list

●Provided access to view the internal Reports and Dashboards to the Client Users so they could utilize the data along with visualizing it in dashboard views that fit their needs.

Environment: Force.com, Data Loader, Force.com Platform/Sandbox, and Production

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