KERENSA J. KING

ad3tk9@r.postjobfree.com 336-***-****

PROFESSIONAL SUMMARY

Dedicated customer service professional adept at building rapport and resolving issues promptly. Proven track record in effective communication and problem-solving thriving in high-pressure situations.

EXPERIENCE

Alorica Customer Relationship Manager August 2021 – August 2023

Facilitated payment for account holders, ensuring accuracy and satisfaction.

Addressed account concerns and clarified billing statements, enhancing customer understanding.

Provided support for online account access, streamlining customer interactions.

Successfully met the agency talk time metrics of 327 seconds and 90% quality metric.

The Ivy at Clemmons Medication Technician Supervisor January 2021 – May 2021

Administered medications accurately, maintaining detailed records to ensure precise dosage compliance.

Collaborated with nursing staff to monitor resident’s health and promptly report any changes.

Quality Inn Front Desk Clerk/Night Auditor August 2020 – January 2021

Provided exceptional guest service by efficiently managing check-ins and reservations, ensuring a smooth stay experience.

Conducted audits and reconciled reports, ensuring accuracy in financial transactions.

B & M Assistant Manager November 2019 – July 2020

Oversaw staff training and managed daily operations, handling financial transactions and resolving technical issues.

Executed inventory management and vendor relations, ensuing optional stock levels.

EDUCATION

2022-2025 Colorado Technical University

Bachelor of Science in Business Administration

SKILLS

Exceptional oral, written, and interpersonal skills, independent team player, problem solving, knowledge of MS Office (Word, Excel, Outlook and PowerPoint), Certified in First Aid and CPR